Nobody Knows the ROI of their Customer Success Managers
Key topics include:
- Why is Measuring ROI Important?
- Formula Applied in Measuring ROI of Employees
- Why is it Difficult to Measure Impact of Customer Success Managers?
- Importance of Customer Success Teams
- Effects of Negative Advocacy in Products
- What is a Design-Centric Approach and How to Apply it
- 2 Approaches in Optimizing CSM Headcount
Panel Member:
Rick Adams, CEO & Founder, Practical CSM
David Apple, Head of CS and Sales, Notion
