Presenting Financial Performance Information
Reporting on Financial Value Realization It's my belief that business consulting and financial reporting should be a normal part of
The CSM Personal Evaluation Tool
Context This article is lifted pretty much word-for-word from Module Nine of my upcoming "Certified CSM Professional" training and certification
Maximizing the Value from Complex Initiatives
An overview of the RAPAM model for managing complex initiatives.
Customer Success Engagement Evaluation
Customer Success Engagement Evaluation Why Evaluate What We Do? In Customer Success as in so many other professions it’s
Maximizing Success from your Initiatives
Overview Our Mission at PracticalCSM.com is to provide customer success managers and indeed all professionals that have a customer facing