How does a US$20bn pa turnover tech giant like Cisco completely revolutionize its approach to customer lifecycle management and customer success management?
How does that company drive that approach not just through its own multiple thousand employee organization, but also on through to its extensive channel of distributor, reseller and vendor partners?
And once the program is up and running how do they scale it to incorporate more and more of their extensive and diverse portfolio and make it relevant and beneficial to as many of their end customers as possible?
What might their experience of creating a whole new, Customer Outcomes-led focus to customer lifecycle management teach YOUR company about what to do, and what pitfalls to avoid?
Please join our CEO and Founder Rick Adams as he interviews two of Cisco’s key Customer Success strategists and implementation experts for this NOT TO BE MISSED free live webinar!