A conversation with Jeff Sheehan
Should Customer Experience Own Customer Success?
An ex-military helicopter pilot turned technology professional, Jeff is an entrepreneur and business leader who describes himself as a “Customer obsessed leader with extensive experience managing client-facing service delivery, service operations and service sales & marketing roles”. Jeff’spassion lies in helping startups to develop strategies for the delivery of service excellence to their customers.
Should Customer Experience Own Customer Success?
Key topics include:
- Defining What is Customer Success
- Service Management vs Customer Success Management
- What is Customer Experience?
- Relationship of Customer Experience and Customer Success
- Challenges in Customer Experience
- How does Customer Experience and Customer Success help Customers?
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Jeff Sheehan, Entrepreneur & Business Leader
