A discussion with Khosrow Salmanzadeh.
Customer Success and Building Communities
Khosrow has worked for Cisco System since 2007 and he was one of the original team members when Cisco first formed its CS organization. His current role is Success Program Manager and his focus is on helping Cisco’s partners to deliver value to their customers through the application of CS best practices.
Customer Success and Building Communities
Key topics include:
- Working Through Partners in Helping Customers vs Working Directly to Customers
- Overall Maturity of Customer Success in Cisco Channels
- Concept Behind Cisco Partner Communities around Customer Success
- Encouraging and Enabling Peer-to-Peer Best Practice
- Partner Communities as a Big Contributor in Customer Success
- 2 Key Ingredients in Building Partner Communities
- Measuring Value of Partner Communities
Panel Members:
Rick Adams, CEO & Founder, Practical CSM
Khosrow Salmanzadeh, Success Program Manager, Cisco System
