Customer Success and Customer Journeys – Part One
Key topics include:
- What is a Customer Journey and its Importance?
- Is Customer Journey Different in Every Customer Success Department?
- Transitions throughout Customer Life Cycle
- Parts of a Customer Journey
- Role and Functions in Customer’s Journey
- Collaboration within Company for Customer Experiences
Panel Member:
Rick Adams, CEO & Founder, Practical CSM
Jay Nathan, Co-Founder & Operating Partner, Customer Imperative
