BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Practical CSM - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Practical CSM X-ORIGINAL-URL:https://practicalcsm.com X-WR-CALDESC:Events for Practical CSM REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:UTC BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0000 TZNAME:UTC DTSTART:20240101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=UTC:20250304T080000 DTEND;TZID=UTC:20250304T090000 DTSTAMP:20260522T083702 CREATED:20250228T151322Z LAST-MODIFIED:20250228T151322Z UID:10000494-1741075200-1741078800@practicalcsm.com SUMMARY:Customer Success Certified: Core live training DESCRIPTION:Get customer success certified in just one day with our live\, CPD-accredited training on March 4 at 9 AM CET. \nWhat you’ll get: \n✅ Expert guidance on onboarding\, retention\, churn\, renewals\, and upsells.\n✅ Real-time answers to your burning questions during the live session.\n✅ Networking opportunities with like-minded professionals.\n✅ Lifetime access to on-demand course content and exclusive bonus materials. \nCertified customer success professionals earn an average of $6\,431 more annually. Ready to join them? \nP.S. Pro+ members get this certification for free. \nNote: Submitting the registration form does not confirm your purchase. URL:https://practicalcsm.com/event/customer-success-certified-core-live-training/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1733306238091.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T100000 DTEND;TZID=UTC:20250304T110000 DTSTAMP:20260522T083702 CREATED:20250220T151140Z LAST-MODIFIED:20250220T151140Z UID:10000484-1741082400-1741086000@practicalcsm.com SUMMARY:Customer Success with Oracle Guided Learning and Virgin Media O2 DESCRIPTION:Oracle Guided Learning (OGL) is Oracle’s digital adoption platform that supports end users to complete tasks in the flow of work.\n\n\n\n\nJoin us for a 45-minute live webinar to hear how Virgin Media O2 implemented Oracle Guided Learning to support end user adoption and drive business change for Oracle Fusion HCM. In addition to providing in-application guidance for key tasks and processes\, they also integrated banners and news icons to enhance the user experience and reinforce key messages. \nDuring this webinar we will: \n\nOutline the key features of OGL and run a short demonstration\nDiscuss the recent OGL deployment with Ben Jose from Virgin Media O2\nHost a customer Q&A session URL:https://practicalcsm.com/event/customer-success-with-oracle-guided-learning-and-virgin-media-o2/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Oracle.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T150000 DTEND;TZID=UTC:20250304T160000 DTSTAMP:20260522T083702 CREATED:20250221T142637Z LAST-MODIFIED:20250221T142637Z UID:10000492-1741100400-1741104000@practicalcsm.com SUMMARY:Marketing in 2025: The Key Trends\, Strategies & Tactics You Can’t Miss DESCRIPTION:Get ready for an engaging webinar where we’ll break down the essential marketing trends\, strategies\, and tactics that will shape the landscape in 2025 and beyond.  \nIn this insightful session\, we’ll explore how two very different brands—Duolingo and Dolce & Gabbana—are leading the charge in the ever-evolving marketing landscape. From leveraging influencer marketing to humor-driven social media and luxury storytelling\, this webinar will feature insights from both Piera and Melissa on successful campaigns they’ve worked on. Learn how brands are tapping into cultural moments and maintaining authenticity while driving impactful engagement.  \nThis is your chance to learn from two leading global brands and gain actionable takeaways for staying ahead of the marketing trends that will shape 2025.   URL:https://practicalcsm.com/event/marketing-in-2025-the-key-trends-strategies-tactics-you-cant-miss/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/brandwatch2.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T170000 DTEND;TZID=UTC:20250304T180000 DTSTAMP:20260522T083702 CREATED:20250228T155000Z LAST-MODIFIED:20250228T155000Z UID:10000495-1741107600-1741111200@practicalcsm.com SUMMARY:Success Strategies For Boosting Employee And Customer Engagement DESCRIPTION:The role of L&D is constantly evolving\, with technological advancements\, learner expectations\, and business norms all changing. Despite this\, some old challenges are harder than others to overcome. In the recent Absorb State of Learning survey\, learner adoption and engagement were reported as the number one learning challenge teams face today. \nWhat are the steps that can be taken to finally put this age-old problem to bed? With a wide variety of teams today playing a role in the development and delivery of learning programs\, cross-functional teams need to work together to create positive and productive learning experiences that boost adoption and engagement for multiple stakeholders\, from employees to customers. \nLearning professionals across departments need to learn from one another’s experiences to understand common learning characteristics and successful learner experiences to make sure all learners\, whether they’re internal or external\, are agile\, resilient\, and engaged to reach their corporate goals. \nIf this is something your teams are struggling with\, or maybe you’re looking to expand your programs to new audience segments\, join speakers from the Absorb HR and Customer Success teams as they walk through ways you can optimize the learning process. So you can enhance the learner experience to increase adoption and engagement\, impact employee retention and learner productivity\, and expand and sustain your current customer base. URL:https://practicalcsm.com/event/success-strategies-for-boosting-employee-and-customer-engagement/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1738242224374.png END:VEVENT END:VCALENDAR