BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20250319T160000
DTEND;TZID=UTC:20250319T170000
DTSTAMP:20260415T150436
CREATED:20250220T162155Z
LAST-MODIFIED:20250220T162155Z
UID:10000490-1742400000-1742403600@practicalcsm.com
SUMMARY:How to Boost Agent Speed Without Compromising Service
DESCRIPTION:Are long handle times dragging down your support team’s efficiency? \nYou’re not alone. Long handle times often mean your agents are battling inefficient workflows\, hard-to-find knowledge\, and repetitive tasks. But it doesn’t have to be this way. \nJoin our webinar to learn four practical strategies to help your agents work faster while delivering the quality service your customers expect. Designed for SupportOps leaders\, this session will show you how to: \n\nIdentify process gaps and build workflows your agents can rely on.\nMake knowledge a seamless part of your team’s day-to-day operations.\nAutomate time-wasting manual tasks for better productivity.\nCollect the right information upfront to eliminate frustrating delays.\n\nAnd more! \nYou’ll leave this webinar with actionable steps you can implement this quarter to boost team speed and efficiency. Register now to save your spot!
URL:https://practicalcsm.com/event/how-to-boost-agent-speed-without-compromising-service/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/stonly.png
END:VEVENT
END:VCALENDAR