BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T080000
DTEND;TZID=UTC:20250731T170000
DTSTAMP:20260409T054144
CREATED:20250731T101552Z
LAST-MODIFIED:20250731T101552Z
UID:10000520-1753948800-1753981200@practicalcsm.com
SUMMARY:CSC London: Burnout\, boundaries & balance: Navigating the human side of Customer Success
DESCRIPTION:Burnout\, boundaries & balance – Navigating the human side of Customer Success💬  \nWe’re bringing the CS community back together for an evening that goes beyond metrics and playbooks this time\, it’s all about the humans behind the success.Join us for a relaxed\, real-talk session on the emotional weight of working in CS and how we protect our well-being while still showing up for customers and our teams. \nWhy attend?\nIn this open\, peer-led evening\, we’ll dive into:\n💡What burnout really looks like in CS and how people are dealing with it.\n💡How leaders and ICs are setting boundaries in demanding\, always-on roles.\n💡Practical ways to protect your energy and find balance (without sacrificing customer outcomes). \nWhat’s in it for you?\nThis isn’t a formal panel or presentation\, it’s an evening of casual\, meaningful conversations with fellow CS professionals who get it.\n✅ Share your honest experiences with burnout and balance in CS.\n✅ Hear how others are setting boundaries\, managing stress\, and staying motivated.\n✅ Walk away feeling seen\, supported\, and recharged with new ideas. \nWho should join?\n🧑‍💻 CSMs\, CS leaders\, and anyone working in customer success who’s ever felt stretched too thin or stuck in “always-on” mode. This is your space to chat\, vent\, connect\, and exhale. \nMeet our host 👇\nChinelo Diejomaoh\, Adoption Customer Success Manager at HiBob\n\nA seasoned Customer Success leader with 8+ years of experience\, Chinelo is passionate about helping customers realize their goals while driving strategic business growth. With a deep understanding of customer advocacy and cross-industry insights\, she brings a wealth of knowledge – and a practical lens – to the AI conversation in CS.
URL:https://practicalcsm.com/event/csc-london-burnout-boundaries-balance-navigating-the-human-side-of-customer-success/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/Networking-meetup-31.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T150000
DTEND;TZID=UTC:20250731T160000
DTSTAMP:20260409T054144
CREATED:20250718T103806Z
LAST-MODIFIED:20250718T103806Z
UID:10000508-1753974000-1753977600@practicalcsm.com
SUMMARY:Rethinking the sales playbook: what today's sales teams actually need
DESCRIPTION:Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. \nIn this candid conversation\, Mark Ward\, Managing Consultant at Revenue Arc\, and Glenn Haertel\, Global Head of Sales at memoryBlue\, unpack what it really takes to build high-performing sales teams in today’s complex\, fast-moving environment. \nThey’ll explore:\n-Qualification as a dynamic\, CRM-integrated process—especially traditional frameworks like MEDDICC often fall short in navigating today’s long-cycle\, complex B2B deals.\n-Avoiding common mistakes in scaling your revenue engine by understanding what true growth enablement looks like—from go-to-market strategy and team structure to talent development and sales tech alignment.\n-Where AI fits (and doesn’t) in the real-world sales development mix \nThis session isn’t about theory—it’s about what works\, what doesn’t\, and how to stop spinning your wheels. Join us for a grounded and honest discussion about building sales systems that can actually scale in the current market environment.
URL:https://practicalcsm.com/event/rethinking-the-sales-playbook-what-todays-sales-teams-actually-need/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/07/image_1048711.webp
END:VEVENT
END:VCALENDAR