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X-WR-CALDESC:Events for Practical CSM
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DTSTART;TZID=UTC:20250923T020000
DTEND;TZID=UTC:20250924T100000
DTSTAMP:20260409T040948
CREATED:20250729T095011Z
LAST-MODIFIED:20250729T095011Z
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SUMMARY:THE FUTURE OF CUSTOMER SUCCESS: 2025 & BEYOND
DESCRIPTION:The Future of Customer Success: 2025 & Beyond brings together industry leaders and innovators to explore how data\, AI\, and cross-functional collaboration can elevate customer experience and scale success. From building agile CS teams to creating hyper-personalized journeys\, this summit offers a forward-thinking space to share insights\, foster connections\, and shape the future of customer relationships. It’s the ultimate event for anyone serious about customer-centric transformation. \nGet ready to unlock future-ready strategies that transform Customer Success into a true engine of loyalty and growth.
URL:https://practicalcsm.com/event/the-future-of-customer-success-2025-beyond/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T150000
DTEND;TZID=UTC:20250923T160000
DTSTAMP:20260409T040948
CREATED:20250914T181329Z
LAST-MODIFIED:20250914T181329Z
UID:10000523-1758639600-1758643200@practicalcsm.com
SUMMARY:Behind the Strategy: The Tech Ecosystem Powering Scaled CX
DESCRIPTION:When people talk about tech stacks\, the conversation usually stops at a list of tools. But here’s the reality: the stack is not the strategy. It’s the support behind it. \nIn today’s world of blurred lines between customer education\, community\, in-app guidance\, and digital success\, the pressure is on: \n\nAI tools are hitting the market daily\nExecs are demanding consolidation and ROI\nResponsibilities for CX leaders keep expanding\n\nSo how do you cut through the noise and actually make this work? \nWhat You’ll Hear:\n\nFrom “Stack” to “Ecosystem” → How to view your tools as part of a bigger system that supports strategy\, not distracts from it\nWhat’s Changed in 10 Years → Why the old linear maturity model doesn’t fit when customer needs and learning styles keep evolving\nAI’s Real Role → Where automation and AI add value\, and where they’re just noise\nWorkflows That Scale → Practical examples where people\, processes\, and tools come together to deliver impact across the post-sale experience\nStraight Talk From the Field → Two seasoned leaders who’ve managed stacks across multiple companies and vendors\, with all the scars (and wins) to show for it\n\nWhy Join?\nIf you’re leading Academy\, Community\, or Digital CS and are tired of the “buy our product” spin\, this conversation is for you. \nYou’ll leave with: \n\nA clearer framework for how to think about your ecosystem in today’s CX landscape\nStories and lessons from leaders who’ve been through vendor sprawl\, rebuilds\, and executive pressure\n\nInspiration and support for building workflows that scale — powered by great people and the right tools\, not shiny distractions
URL:https://practicalcsm.com/event/behind-the-strategy-the-tech-ecosystem-powering-scaled-cx/
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DTSTART;TZID=UTC:20250923T160000
DTEND;TZID=UTC:20250923T170000
DTSTAMP:20260409T040948
CREATED:20250914T182512Z
LAST-MODIFIED:20250914T182512Z
UID:10000527-1758643200-1758646800@practicalcsm.com
SUMMARY:Quality isn’t an Option; It’s the Key to Unlocking Long-Term Success
DESCRIPTION:About this talk\n\nIn light of recent high-profile network disruptions\, the urgency for robust quality management to protect critical infrastructure systems and services has never been clearer. As Information and Communications Technology (ICT) becomes the backbone of our modern society\, the industry is at a crucial crossroads to elevate Quality Management to the forefront. Transitioning from reactive fixes to proactive prevention is not just a change\, it’s a competitive strategy that promises to dramatically boost performance\, enhance market responsiveness\, and deepen customer loyalty. Don’t miss the chance to learn from top industry experts about their quality management strategies by joining our exclusive webinar.
URL:https://practicalcsm.com/event/quality-isnt-an-option-its-the-key-to-unlocking-long-term-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T190000
DTEND;TZID=UTC:20250923T193000
DTSTAMP:20260409T040948
CREATED:20250914T182321Z
LAST-MODIFIED:20250914T182321Z
UID:10000526-1758654000-1758655800@practicalcsm.com
SUMMARY:Kicking Off Client Conversations with Confidence in Direct Advisory Suite
DESCRIPTION:About this talk\n\nJoin this session to kickoff our new Client-Centric Webinar series- workshops dedicated to showcasing a typical client interaction and how you can succeed using Morningstar Direct Advisory Suite. Discover how to transform a first-time client meeting into a success story. Learn to import\, analyze\, and compare client data efficiently using Morningstar Direct Advisory Suite.
URL:https://practicalcsm.com/event/kicking-off-client-conversations-with-confidence-in-direct-advisory-suite/
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