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DTSTART;TZID=UTC:20250923T020000
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SUMMARY:THE FUTURE OF CUSTOMER SUCCESS: 2025 & BEYOND
DESCRIPTION:The Future of Customer Success: 2025 & Beyond brings together industry leaders and innovators to explore how data\, AI\, and cross-functional collaboration can elevate customer experience and scale success. From building agile CS teams to creating hyper-personalized journeys\, this summit offers a forward-thinking space to share insights\, foster connections\, and shape the future of customer relationships. It’s the ultimate event for anyone serious about customer-centric transformation. \nGet ready to unlock future-ready strategies that transform Customer Success into a true engine of loyalty and growth.
URL:https://practicalcsm.com/event/the-future-of-customer-success-2025-beyond/
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SUMMARY:Women in Customer Success Preparing for AI and Agents
DESCRIPTION:AI in Customer Success is evolving quickly. What started with assistants that summarise calls or draft emails has now advanced to intelligent agents that can run entire playbooks. Picture a renewal agent sending emails\, making calls\, updating the CRM\, and escalating risks\, all within the guardrails you define. \nThis session will explore how Agentic AI is reshaping CS roles and workflows\, why it will not replace humans but instead change how we scale\, and the practical steps you can take today to prepare your team. \nWe’ll explore: \n\nHow AI agents disrupt the old “growth = more headcount” model\nWhere AI delivers meaningful value in CS\, and where it still falls short\nPractical\, low-lift steps to prepare: cleaning your data\, setting guardrails\, and upskilling your team\n\nWalk away with actionable insights to future-proof your CS strategy and confidently embrace the age of AI and agents.
URL:https://practicalcsm.com/event/women-in-customer-success-preparing-for-ai-and-agents/
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