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DTSTART;VALUE=DATE:20250929
DTEND;VALUE=DATE:20251004
DTSTAMP:20260409T024111
CREATED:20250718T105714Z
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SUMMARY:NYC Customer Success Week 2025
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/nyc-customer-success-week-2025/
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DTSTART;TZID=UTC:20250930T130000
DTEND;TZID=UTC:20251001T220000
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SUMMARY:2025 NYC Customer Success Week
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/2025-nyc-customer-success-week/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/1748322141035.png
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DTSTART;TZID=UTC:20251001T180000
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SUMMARY:My First 90 Days Owning Customer Success: A CRO’s Playbook
DESCRIPTION:For Gainsight’s Chief Revenue Officer\, Marilee Bear\, the first 90 days leading Customer Success were eye-opening. Complex incentives\, fuzzy retention metrics\, and buried expansion signals made it challenging to forecast growth with confidence. \nIn this exclusive session\, Marilee shares how she redefined the role of CS from a support function to a revenue lever\, and why she now sees Gross Revenue Retention (GRR) as her north star. \nYou’ll learn how she: \n\nConnected the dots across Sales\, CS\, and RevOps to drive shared accountability for growth and retention\nTurned hidden expansion signals from within Gainsight’s customer base into pipeline with clear workflows and AI-powered insights\nBuilt a CS strategy that fuels post-sale revenue and makes GRR a leading indicator of company health\n\nIf you’re a CRO who suddenly owns CS\, or a CS leader trying to earn  executive influence\, this is your roadmap to transforming CS into your most strategic growth engine.
URL:https://practicalcsm.com/event/my-first-90-days-owning-customer-success-a-cros-playbook/
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