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SUMMARY:Human-Centric Design: Keys To Associate Success & Customer Connections
DESCRIPTION:This webinar will explore how leading retailers are reimagining brick-and-mortar experiences through a human-centric design approach that puts shoppers and associates first. \nWalk away with actionable perspectives of former and current top retailers for elevating the in-store experience through thoughtful design and a truly human-first approach. \nFeaturing:\n– Global Retail Leaders and Pioneers Martin Urrutia and Lesley Hawkins\n– CEO of Retail Design firm ZoCo Lacey Picazo\n– Host: Lauren Cevallos\, Director of Strategy & Customer Success at Jumpmind \nThis discussion will unpack how to create spaces that drive loyalty and conversion\, and how to align tech and operations for maximum impact.
URL:https://practicalcsm.com/event/human-centric-design-keys-to-associate-success-customer-connections/
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SUMMARY:The state of customer revenue leadership: 2025 benchmark report
DESCRIPTION:Join us for an exclusive webinar to explore the most significant findings from the 6th annual Customer Revenue Leadership Study\, the industry’s most comprehensive benchmark of customer revenue teams. \nBased on data from nearly 800 customer growth leaders worldwide\, you will learn what roles\, strategies\, and technologies are most linked to stronger revenue performance and how leading organizations are preparing their post-sales engines for growth. \nKey takeaways: \n\n\n\nWhy 2025 is a baseline year for retention and revenue growth\, and what that means for your planning\nWhich team roles\, budgets\, and tech investments have the biggest impact on NRR and GRR\nHow buying readiness and AI adoption are shaping customer revenue strategies\nPractical recommendations to strengthen operations\, align on lifecycle revenue metrics\, and scale growth
URL:https://practicalcsm.com/event/the-state-of-customer-revenue-leadership-2025-benchmark-report/
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