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X-WR-CALDESC:Events for Practical CSM
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DTSTART;TZID=UTC:20251029T010000
DTEND;TZID=UTC:20251029T020000
DTSTAMP:20260409T010229
CREATED:20251010T163741Z
LAST-MODIFIED:20251010T163741Z
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SUMMARY:Churn Is Not A Customer Success Problem
DESCRIPTION:For years\, you’ve been saying it: Customer Success can’t solve churn alone. \nYou’ve witnessed firsthand how sales overpromises\, product gaps\, and organizational silos undermine even the most dedicated CS efforts. Now\, we have the data to prove it. \nThe Data Reveals:\n• Churn is a Systemic Issue\n• Product is Key\n• Broken Promises Kill Relationship
URL:https://practicalcsm.com/event/churn-is-not-a-customer-success-problem/
ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2025/10/1759267369097.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T120000
DTEND;TZID=UTC:20251030T193000
DTSTAMP:20260409T010229
CREATED:20250729T095429Z
LAST-MODIFIED:20250729T095429Z
UID:10000514-1761739200-1761852600@practicalcsm.com
SUMMARY:Customer Success Summit | Boston | October 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-boston-october-2025/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/boston.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T150000
DTEND;TZID=UTC:20251029T160000
DTSTAMP:20260409T010229
CREATED:20250929T100843Z
LAST-MODIFIED:20250929T100843Z
UID:10000543-1761750000-1761753600@practicalcsm.com
SUMMARY:Beyond the Software: How Customer Success Drives Warehouse Excellence
DESCRIPTION:Technology is only part of the story when it comes to running an efficient warehouse. True success also depends on the people and processes behind the software. Join moderator John Monarch of PESTI as he sits down with SnapFulfil Account Managers Cheree Brewer and Adam Biggs to explore how a proactive customer success approach helps warehouses adapt\, thrive\, and achieve long-term results. \nIn this session you’ll learn:\n– How SnapFulfil’s customer success team partners with clients beyond go-live.\n– Strategies for navigating challenges and maximizing WMS capabilities.\n– Real-world examples of how strong customer relationships lead to operational wins.
URL:https://practicalcsm.com/event/beyond-the-software-how-customer-success-drives-warehouse-excellence/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T160000
DTEND;TZID=UTC:20251029T170000
DTSTAMP:20260409T010229
CREATED:20251017T161448Z
LAST-MODIFIED:20251017T161448Z
UID:10000550-1761753600-1761757200@practicalcsm.com
SUMMARY:Building a Recognition Program That Resonates Across Multicultural Workforces
DESCRIPTION:Appreciation is universal — but how it’s expressed and received varies widely across cultures. \nIn this session\, Achievers’ Senior Director of Customer Success\, Emma Harvie\, is joined by Moxa’s Head of Learning and Development\, Julie Lin\, to explore how organizations can foster belonging and appreciation in diverse\, multicultural environments. \nThey’ll share:\n– How Moxa built a culturally attuned employee recognition and rewards strategy\, starting in Taiwan and scaling globally\n– Inclusive recognition strategies that drive employee engagement and retention\n– Tips to foster a culture of appreciation and belonging that feels authentic\, inclusive\, and scalable across dynamic\, multi-generational\, and multi-cultural teams
URL:https://practicalcsm.com/event/building-a-recognition-program-that-resonates-across-multicultural-workforces/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T170000
DTEND;TZID=UTC:20251029T180000
DTSTAMP:20260409T010229
CREATED:20251017T164725Z
LAST-MODIFIED:20251017T164725Z
UID:10000554-1761757200-1761760800@practicalcsm.com
SUMMARY:From Busy to Productive: Upcoming Totango Updates for Improving Team Prioritization
DESCRIPTION:Top of mind for almost every post-Sales leader right now is how to scale their team’s ability to manage a growing customer population without having to scale headcount. Automation\, playbooks\, AI\, digital CS – these can help\, but what we ultimately need is to ensure that the human we trust to do these critical jobs are spending their time in the optimal way. Individual contributors need clarity in how to prioritize their week and decide which customers to invest in\, while leaders need insight into how they should allocate resources across a customer population. \nTotango’s upcoming product releases will be designed to connect these two needs – giving CSMs guided workflows to prep and act\, and managers executive-level reporting to analyze engagement gaps\, track IC performance\, and improve quota planning. \nJoin us on October 29 to get a sneak peek into what’s coming soon to Totango. \nDuring this session\, we’ll: \n\nWalk through how CSMs can use the My Week feature to focus on the right meetings and actions\nHighlight how leaders can leverage Team Performance reporting to identify gaps and coach effectively\nProvide a roadmap for how these features fit into Totango’s broader vision for scaling customer value\n\n‍
URL:https://practicalcsm.com/event/from-busy-to-productive-upcoming-totango-updates-for-improving-team-prioritization/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T210000
DTEND;TZID=UTC:20251030T060000
DTSTAMP:20260409T010229
CREATED:20250729T100015Z
LAST-MODIFIED:20250729T100015Z
UID:10000515-1761771600-1761804000@practicalcsm.com
SUMMARY:Customer Success Summit | Sydney | October 2025
DESCRIPTION:Elevate your customer success strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-sydney-october-2025/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/07/sydney.png
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