BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20251105T160000
DTEND;TZID=UTC:20251105T170000
DTSTAMP:20260409T040946
CREATED:20251024T114630Z
LAST-MODIFIED:20251024T114630Z
UID:10000555-1762358400-1762362000@practicalcsm.com
SUMMARY:From silos to success: Creating a seamless customer journey
DESCRIPTION:Join our expert panel for a virtual discussion on how customer success professionals can unify sales\, services\, success\, and support to achieve a truly connected customer journey. \nLearn how a unified customer data strategy is the key to driving long-term growth\, reducing churn\, and delivering personalized experiences at every stage. \nCan’t make it live? Don’t worry\, we’ll still send you the recording. \n\n\n\nWhy attend?\nIn this session\, you’ll discover how to: \n\nGain a 360° view of the customer journey by connecting your core business functions.\nDrive predictable revenue and reduce costs with better visibility and best-practice orchestration.\nCreate personalized customer experiences by seamlessly connecting every stage – from sales and service delivery to ongoing success and support.\n\nKey challenges we’ll tackle:\n\nDisconnected systems and siloed data that block a holistic view of the customer lifecycle.\nInefficient\, manual processes that slow teams down.\nCustomer churn and low renewals due to lack of insights and proactive engagement.\n\nMeet the experts\nWe’ll be joined by Chris Petty\, Senior Director Strategic Sales Programs\, and Will Spice\, VP Product Management\, both from Certinia. \nWith over two decades of experience\, Chris offers extensive technological expertise and a comprehensive understanding of business process efficiency and productivity enhancements. \nWill leads the product design\, development\, and engineering teams to deliver a solution that enables organizations to leverage one platform and one team to deliver one value journey to maximize customer lifetime value. \nWho should attend?\nCustomer professionals and leaders looking to: \n\nImprove cross-functional collaboration\nLeverage data to deliver measurable outcomes\nBuild stronger\, longer-lasting customer relationships
URL:https://practicalcsm.com/event/from-silos-to-success-creating-a-seamless-customer-journey/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/10/1757594437812.png
END:VEVENT
END:VCALENDAR