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DTSTART;VALUE=DATE:20251112
DTEND;VALUE=DATE:20251114
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SUMMARY:Shaping the Future of Customer Success in EMEA
DESCRIPTION:Meet the Visionaries Redefining Customer Success—In Just Two Days\n\nPulse is more than a conference; it’s the gathering place for innovators\, leaders\, and doers in customer success. From AI-powered strategies to actionable growth plans\, you’ll walk away with the tools and inspiration to drive real impact. This is the event you can’t afford to miss—register now and be part of the conversation shaping the future of customer success.
URL:https://practicalcsm.com/event/shaping-the-future-of-customer-success-in-emea/
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DTSTART;TZID=UTC:20251112T130000
DTEND;TZID=UTC:20251113T213000
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CREATED:20250729T101211Z
LAST-MODIFIED:20250729T101211Z
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SUMMARY:Customer Success Summit | Toronto | November 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-toronto-november-2025/
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DTSTART;TZID=UTC:20251113T170000
DTEND;TZID=UTC:20251113T180000
DTSTAMP:20260409T040948
CREATED:20251111T130643Z
LAST-MODIFIED:20251111T130643Z
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SUMMARY:Remedy to BMC Helix ITSM Migration – Featuring Vodafone’s Customer Success
DESCRIPTION:Discover how leading enterprises are transforming IT service management by migrating from on-premises Remedy to cloud-native BMC Helix ITSM. Join us for this exclusive session where BMC experts share proven strategies\, and Vodafone reveals how they modernised their global ITSM for smarter\, faster service delivery. \nAs enterprises modernize their IT landscapes\, the move from on-premises Remedy to the cloud-native BMC Helix ITSM platform is enabling faster\, smarter\, and more connected service management. Join us for this exclusive webinar\, “Remedy to BMC Helix ITSM Migration and the pleasure of Vodafone sharing their success story. In this session we’ll share real-world insights\, best practices\, and lessons learned from one of the world’s leading telecommunications companies. \nOur BMC experts will walk you through the complete migration journey from initial assessment to post-migration optimization\, highlighting how organizations can unlock the full potential of AI-driven service delivery with BMC Helix. \nYou’ll also hear how Vodafone successfully transformed its global ITSM environment\, achieving improved agility\, operational efficiency\, and user experience through a seamless migration from BMC Remedy to Helix ITSM. \nKey Takeaways:\nStrategic Value: Why organizations are accelerating their shift from Remedy to Helix ITSM\nMigration Blueprint: A step-by-step approach to ensure a smooth\, low-risk migration\nTechnology Enablers: Harnessing cloud\, AI\, and automation for smarter IT operations\nLessons Learned: Common challenges and proven best practices for success\nVodafone’s Transformation Story: How Vodafone modernized its ITSM landscape to deliver faster\, more intelligent service outcomes\nFuture Vision: Building a resilient\, data-driven\, and proactive ITSM ecosystem with Helix\nTarget Audience: \nHelix and Remedy administrators\, ITSM managers\, transformation leaders\, and anyone responsible for driving IT modernization and service excellence.
URL:https://practicalcsm.com/event/remedy-to-bmc-helix-itsm-migration-featuring-vodafones-customer-success/
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DTSTART;TZID=UTC:20251113T180000
DTEND;TZID=UTC:20251113T190000
DTSTAMP:20260409T040948
CREATED:20251017T160308Z
LAST-MODIFIED:20251017T160308Z
UID:10000547-1763056800-1763060400@practicalcsm.com
SUMMARY:Content Operations in the Age of AI
DESCRIPTION:80% of organizations are using AI\, but only 29% report moderate or fast progress in scaling it. That’s one of many insights coming out of Content Science’s latest update from the world’s largest study of content operations. In this webinar\, Colleen Jones and Christopher Jones\, PhD\, will delve into what the newest research with more than 100 professionals\, leaders\, and executives says about the current state of content operations—and what it means for you. \nWebinar attendees will: \n• Learn about the promising shift to more mature content operations.\n• Understand the new obstacles to maturing content operations maturity today.\n• Gain insight into what the most successful organizations do differently.\n• Learn why maturing content operations is the secret to success with AI.\n• Gain perspective from leaders with top organizations such as ServiceNow\, Akoya\, Red Hat\, and EE. \nAttendees also will get a link to access the in-depth report and a chance to win a copy of the book\, “The Content Advantage.” \nEach 60-minute episode of Coffee and Content is recorded live. On-demand recordings are made available shortly after the live show ends. \nThis show is brought to you by The Content Wrangler and Content Science and is sponsored by Heretto\, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.
URL:https://practicalcsm.com/event/content-operations-in-the-age-of-ai/
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DTSTART;TZID=UTC:20251113T180000
DTEND;TZID=UTC:20251113T190000
DTSTAMP:20260409T040948
CREATED:20251017T160755Z
LAST-MODIFIED:20251017T160755Z
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SUMMARY:Your Roadmap to Driving Conversions with Effective Lead Follow-Up
DESCRIPTION:Research indicates that while only 2% of sales conversions are made during the first point of contact\, roughly 80% develop between the 5th and 12th contact attempt. To generate the most ROI from lead gen activities and increase conversion rates\, demand generation marketers must drive quality engagement with priority contacts and enable their sales colleagues to orchestrate personalized outreach and lead follow-up to create more quality touchpoints during this window of opportunity. \nIf you are facing continuous pressure to build sales pipeline\, listen in as members of Informa TechTarget’s award-winning Customer Success team share a proven blueprint for effective lead follow-up. You’ll learn how to engage buyers by incorporating nurture programs\, optimizing SDR motions\, and empowering tailored sales outreach with intent data. You’ll also get insights into how marketing automation\, integration platforms\, and even artificial intelligence can help boost ROI and increase conversions at scale.
URL:https://practicalcsm.com/event/your-roadmap-to-driving-conversions-with-effective-lead-follow-up/
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