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X-WR-CALDESC:Events for Practical CSM
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DTSTART;TZID=UTC:20251119T140000
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SUMMARY:Customer Success Summit | Chicago | November 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-chicago-november-2025/
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DTSTART;TZID=UTC:20251120T170000
DTEND;TZID=UTC:20251120T180000
DTSTAMP:20260409T010257
CREATED:20250914T191517Z
LAST-MODIFIED:20250914T191517Z
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SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars-3/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/09/DeepTarget.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251120T170000
DTEND;TZID=UTC:20251120T180000
DTSTAMP:20260409T010257
CREATED:20251110T130500Z
LAST-MODIFIED:20251110T130500Z
UID:10000557-1763658000-1763661600@practicalcsm.com
SUMMARY:Workshop: Let’s Build Your First Customer Success AI Agent
DESCRIPTION:AI Agents are transforming how Customer Success teams work — from surfacing risk signals to drafting personalized outreach and automating routine tasks. \nJoin this interactive\, small-group workshop (limited to 15 participants) to explore how you can design and launch your own Customer Success AI Agent. \nTogether\, we’ll:\n💡 Break down what an AI Agent is and why it matters for CS.\n🤖 Explore live examples of real CS Agents in action.\n🧠 Identify where your team spends the most time.\n⚙️ Build your first AI Agent live using CoWrkr and ChatGPT. \nYou’ll leave with:\n✅ a reusable AI Agent design canvas\,\n✅ practical ideas to bring AI into your customer workflows. \nTo ensure meaningful discussion and relevant peer interaction\, attendance is limited to professionals in one of the following categories:\n👤 Customer Success Professional\n📊 CS Ops / RevOps Professional or Lead\n🚀 SaaS Founder scaling post-sales \n👥 Only 15 spots — first come\, first served.\n🎟 RSVP to secure your seat!
URL:https://practicalcsm.com/event/workshop-lets-build-your-first-customer-success-ai-agent/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/11/1762438941230.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251120T180000
DTEND;TZID=UTC:20251120T190000
DTSTAMP:20260409T010257
CREATED:20251111T135058Z
LAST-MODIFIED:20251111T135058Z
UID:10000560-1763661600-1763665200@practicalcsm.com
SUMMARY:Reducing Cost to Serve with AI and Agentic
DESCRIPTION:Every CS leader wants to scale\, but how do you do it without losing the quality\, trust\, and outcomes your customers expect? \nIn this session with Gainsight’s SVP of Strategy and Market Development\, and MoEngage’s Sr. Manager of CS Enablement\, learn how top teams are using intelligent agents and AI to reduce cost to serve\, streamline operations\, and free up CSM capacity. \nWhat you’ll take away: \n\nHow to free up your CSMs time to focus on strategic accounts by offloading repetitive tasks to intelligent agents\nStrategies to guide customers efficiently to value with AI—without increasing headcount\nInsights on how to prioritize smarter with real-time customer intelligence that drive measurable outcomes
URL:https://practicalcsm.com/event/reducing-cost-to-serve-with-ai-and-agentic/
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