BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20251129T090000
DTEND;TZID=UTC:20251129T110000
DTSTAMP:20260409T010224
CREATED:20251111T131630Z
LAST-MODIFIED:20251111T131630Z
UID:10000559-1764406800-1764414000@practicalcsm.com
SUMMARY:Vancouver Customer Success: “AI across the Customer Success Journey"
DESCRIPTION:🌆 Vancouver Customer Success Community: “AI Across the Customer Journey” \nJoin Vancouver’s growing Customer Success community for an evening of learning\, inspiration\, and networking — featuring three rapid\, high-impact talks on how CS leaders are applying AI across the customer journey. \nThis session moves beyond theory and into real-world applications\, covering how AI can accelerate onboarding\, improve handovers\, and strengthen retention. Whether you’re a CSM\, CS leader\, or RevOps professional\, this event is designed to spark ideas you can take back to your team the next day. \n💡 Featured Talks \n1️⃣ Liz Lee — CSM Onboarding with AIFounder\, eleeconsulting.ca | Former early CS leader at HootsuiteHow AI can accelerate CSM onboarding and support continuous enablement throughout the customer lifecycle. Includes practical tips for navigating client AI policies and creative workarounds for restricted environments. \n2️⃣ Ellie Hutton — Sales-to-CS Handover with AIFractional CX Executive & Coach | Former VP of CX at Vision Critical (now Alida)Live demo: using a custom GPT to streamline and enhance the sales-to-CS handover process\, driving better alignment and customer outcomes. \n3️⃣ Alicia Taggio — Retention & Feedback with AIDirector of Customer Success\, Tradable Bits | Former Customer Marketing at HootsuiteHow to leverage tools like Gong and Grain to identify churn risks\, extract feedback trends\, and craft data-driven product stories that resonate. \n👥 Hosted by Michelle Bucek\, Senior CS Leader at Fable\, who brings 14 years of CS experience and a mission to strengthen Vancouver’s CS community.
URL:https://practicalcsm.com/event/vancouver-customer-success-ai-across-the-customer-success-journey/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/11/1761322500648.png
END:VEVENT
END:VCALENDAR