BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20251205T170000
DTEND;TZID=UTC:20251205T180000
DTSTAMP:20260408T232022
CREATED:20251111T141007Z
LAST-MODIFIED:20251111T141007Z
UID:10000562-1764954000-1764957600@practicalcsm.com
SUMMARY:How to Track\, Incentivize\, & Comp for Sales to Post-Sales Alignment
DESCRIPTION:Pass the Baton\, not the Buck: Driving Sales to Post-Sales Alignment\nIn this 3-part Totango webinar series\, we will be exploring the world of Sales to post-Sales alignment\, compiling tactical lessons\, downloadable templates\, and tangible best practices learned across hundreds of Totango customers. \nAlignment without accountability fades fast. Learn how to operationalize alignment through shared KPIs\, dashboards\, and incentive structures that keep Sales and post-Sales teams focused on customer value and measurable outcomes. \nRegister once\, and you will receive invites to all three sessions.
URL:https://practicalcsm.com/event/how-to-track-incentivize-comp-for-sales-to-post-sales-alignment/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/11/69011684f1b0e9713cb8f7be_webinar-thumbnail-baton-not-buck.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251205T190000
DTEND;TZID=UTC:20251205T200000
DTSTAMP:20260408T232022
CREATED:20251128T173106Z
LAST-MODIFIED:20251128T173106Z
UID:10000564-1764961200-1764964800@practicalcsm.com
SUMMARY:The AI Revolution in Customer Success
DESCRIPTION:We all know how critical Customer Success is to so many organizations\, and AI is quickly changing the landscape as leaders like you deliver value to customers and the company. \nIn our research\, we see Gartner’s prediction that agentic AI will autonomously resolve 80% of common issues by 2029\, and TSIA’s revelation that 60% of organizations still haven’t invested in AI for customer success. As we reach an inflection point\, we are looking for leaders like you to tell your stories\, perspectives\, and insights into the future of CS and AI’s impact. \nJoin us for podcast to hear directly from customer success leaders like John Durocher\, Shane Hughes\, and Cesar Sanchez as they break down where AI is truly reshaping Customer Success today. They’ll cut through the noise\, challenge the myths\, and open the door to a future that’s still very much unwritten. And the best part? It’s not too late to take the pen and lead the conversation yourself.
URL:https://practicalcsm.com/event/the-ai-revolution-in-customer-success/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/11/1764098388128.png
END:VEVENT
END:VCALENDAR