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DTSTART;TZID=UTC:20260129T163000
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SUMMARY:Unlocking Value Across Internal Teams – Turning Community Into An Internal Growth Engine
DESCRIPTION:Your customers are learning\, sharing\, and solving problems in your community every day. But is anyone inside your company actually using that goldmine?\nSales\, Support\, Marketing\, and CS all should be paying attention to what’s happening in your community. Most aren’t. Which means insights get missed\, opportunities get wasted\, and Community stays stuck as “nice-to-have” instead of mission-critical. \nJoin this insightful discussion where you’ll learn how to turn your community into a go-to resource for your internal teams rather than just a destination for customers. \nWe hope to see you there! \nHosted by:\nMeredith Estremo\, Manager Enterprise Accounts\, Gainsight\nJenny Weigle-Bonds\, Customer Success Manager\, Gainsight\nAinsley Steen\, Solutions Consultant\, Gainsight
URL:https://practicalcsm.com/event/unlocking-value-across-internal-teams-turning-community-into-an-internal-growth-engine/
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DTSTART;TZID=UTC:20260129T180000
DTEND;TZID=UTC:20260129T190000
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CREATED:20260122T091750Z
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SUMMARY:Revenue-Grade Customer Success: Curing Health Score Overload Syndrome
DESCRIPTION:Health scores were created to manage risk\, but many CS teams now overlook them. \nIf most of your accounts appear “green\,” yet renewals still surprise you\, this session will explain the reasons and outline actionable steps. \nIn this episode of Revenue-Grade Customer Success\, we’ll examine Health Score Overload Syndrome\, which occurs when health scores are used to predict revenue and explain customer behavior simultaneously. \nIn this live session\, you’ll learn: \n* Why health scores often fail to predict revenue?\n* How mixing up health scores and forecasting can lead to false confidence?\n* A practical method to tell customer signals apart from revenue signals.\n* What CS leaders can change next week to make forecasts more reliable? \nWho should attend? \nCS Managers\, Directors\, CS Ops leaders\, and senior CSMs who are responsible for renewals and revenue visibility. \nThis session offers practical\, operator-level insights without tools\, hype\, or generic best practices. \nJoin us live and bring your questions.
URL:https://practicalcsm.com/event/revenue-grade-customer-success-curing-health-score-overload-syndrome/
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