BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20260101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20260204T170000
DTEND;TZID=UTC:20260204T180000
DTSTAMP:20260408T201803
CREATED:20260108T101019Z
LAST-MODIFIED:20260108T101019Z
UID:10000580-1770224400-1770228000@practicalcsm.com
SUMMARY:Customer Success is a Lie: NPS is Emotional Noise
DESCRIPTION:RSVP today to join me on Wednesday\, February 4\, 2026 at 11 AM CT\, for something you did not expect me to say about Customer Success! \nToday’s Topic: NPS – Emotional Noise: Not a Churn Predictor \nA provocative\, myth-busting session on why many Customer Success organizations think they’re practicing CS—yet still fail to deliver meaningful\, repeatable\, revenue-driving outcomes
URL:https://practicalcsm.com/event/customer-success-is-a-lie-nps-is-emotional-noise/
ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2026/01/1767815639335.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260204T200000
DTEND;TZID=UTC:20260204T210000
DTSTAMP:20260408T201803
CREATED:20260126T164041Z
LAST-MODIFIED:20260126T164041Z
UID:10000584-1770235200-1770238800@practicalcsm.com
SUMMARY:AI in Customer Success: Practical Use Cases for VOC and Renewals
DESCRIPTION:Customer Success teams are expected to use more AI.\nThe problem is most teams aren’t told how. \nThis hands-on workshop is designed for CS leaders and operators who want to move beyond theory and start applying AI to real workflows that improve retention\, sharpen product insight\, and support better decision-making. \nLed by two operators building this work in the field:\nAmelia Wampler\, Co-Founder of Formata and Limitr\nRich King Gawlas\, Founder & CEO of Onwards and Upwards \n🧠 We’ll start with a clear\, non-technical foundation:\n– What it actually means to “use AI” in Customer Success\n– How to think about models\, agents\, and workflows in practical terms \nThen we’ll move into applied use cases:\n1/ Turning Voice of the Customer into product-ready insight \nAmelia will walk through how to set up AI-driven VOC trend analysis and translate customer signals into structured\, actionable feedback Product teams can actually use. \n2/ Building an AI-powered renewal risk agent \nRich will show how to design an agent that monitors renewal risk signals and supports proactive\, data-informed renewal management. \n———- \nYou’ll leave with concrete examples\, mental models\, and workflows you can adapt inside your own CS organization. \n🤖 Who this is for \nCustomer Success leaders\, CS Ops\, RevOps\, and Product partners who want applied AI\, not hype.
URL:https://practicalcsm.com/event/ai-in-customer-success-practical-use-cases-for-voc-and-renewals/
ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2026/01/1769394913784.jpg
END:VEVENT
END:VCALENDAR