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DTSTART;TZID=UTC:20260212T140000
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SUMMARY:AI as a Strategic Partner for Customer Success Managers
DESCRIPTION:AI as a Strategic Partner for CSMs is a highly interactive working session where you actively use AI to rethink how you prepare for meetings\, plan accounts\, communicate with customers\, and prioritize your work. \nYou’ll collaborate with fellow CSMs\, experiment with real scenarios\, and leave with practical tools you can apply immediately to your book of business. \nThis workshop is designed to create a fundamental mindset shift for CS professionals looking to evolve beyond basic AI usage. \nFor full details on the topics covered\, agenda and pricing\, please visit the event website.
URL:https://practicalcsm.com/event/ai-as-a-strategic-partner-for-customer-success-managers/
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SUMMARY:What the Data Says About Customer Success in EMEA—and How to Use It in 2026
DESCRIPTION:European companies aren’t waiting for global consensus. They’re investing more in Customer Success\, digitising faster than North America\, and focusing on education-first\, scalable journeys that put the customer in control. \nGainsight’s 2025 CS reveals how EMEA CS teams are evolving in real time—from how they’re leaning into digital and education-led journeys\, adopting AI with greater intention\, and evolving their operating models to stay aligned with revenue and outcomes. \nJoin Liam Gilleran\, Gainsight’s RVP of Solution Consulting & Customer Success for a regional deep dive into the data\, trends\, and tactical shifts shaping the future of Customer Success across Europe. \nWhether you’re pressure-testing your strategy or setting priorities for the year ahead\, this session offers a practical\, data-backed look at how Customer Success teams across Europe are turning 2025 insights into intentional action. \nWhat You’ll Learn \n\nWhy European CS teams are setting the pace for Digital CS\nHow org structure is shifting to put CS closer to revenue and outcomes\nWhy European CS teams use GRR and retention metrics far less than North America
URL:https://practicalcsm.com/event/what-the-data-says-about-customer-success-in-emea-and-how-to-use-it-in-2026/
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