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DTSTART;TZID=UTC:20260225T140000
DTEND;TZID=UTC:20260225T150000
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SUMMARY:AI in Customer Success:  What's working\, what's not\, and what leaders are seeing
DESCRIPTION:AI is rapidly making its way into Customer Success teams\, but most leaders are still unsure how much value it’s actually delivering. \nIn this webinar\, Rod Cherkas\, author of The Chief Customer Officer Playbook and REACH\, will share insights from Wave 1 of his AI in Post-Sale benchmark research\, based on responses from ~190 CS and post-sale leaders across B2B SaaS. The data reveals a clear pattern. While AI adoption is real and growing\, most teams are still experimenting\, focused primarily on internal productivity\, and are struggling to translate those efforts into outcomes they can confidently explain to executives. \nThis session will not outline a future-state vision. It’s a grounded look at what CS teams are actually doing with AI today\, where they’re getting stuck\, and what leaders should be paying attention to as expectations around retention\, renewals\, and efficiency continue to rise. \nIn this webinar\, you’ll learn: \n\n\n\nWhere CS teams are really using AI today and where adoption is stalling\nWhy productivity gains are easier to achieve than defensible business impact\nThe most common mistakes CS leaders make when rolling out AI internally\nWhat the data suggests about AI’s role in retention\, renewals\, and customer health (and what it doesn’t show yet)\nPractical guidance for moving from experimentation to more consistent\, scalable AI usage across your CS team\n\n\n\nThis session will also include a live Q&A\, giving you the opportunity to pressure-test the findings against your organization’s experience.
URL:https://practicalcsm.com/event/ai-in-customer-success-whats-working-whats-not-and-what-leaders-are-seeing/
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DTSTART;TZID=UTC:20260225T170000
DTEND;TZID=UTC:20260225T180000
DTSTAMP:20260408T201754
CREATED:20260209T190148Z
LAST-MODIFIED:20260209T190148Z
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SUMMARY:Overcome the customer relationship meltdown
DESCRIPTION:Too often\, legacy CRM systems trap teams in a cycle of manual data wrangling\, disconnected tools\, and frustrated customers. The result? Declining productivity\, poor experiences\, and missed revenue opportunities. Watch this series to learn how to transform your CRM
URL:https://practicalcsm.com/event/overcome-the-customer-relationship-meltdown/
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