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DTSTART;TZID=UTC:20260226T170000
DTEND;TZID=UTC:20260226T180000
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CREATED:20260209T185835Z
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SUMMARY:Rethinking the Sales Playbook: What today's teams actually need
DESCRIPTION:Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. In this candid conversation\, Mark Ward\, Managing Consultant at Revenue Arc\, and Glenn Haertel\, Global Head of Sales at memoryBlue\, unpack what it really takes to build high-performing sales teams in today’s complex\, fast-moving environment.
URL:https://practicalcsm.com/event/rethinking-the-sales-playbook-what-todays-teams-actually-need/
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DTSTART;TZID=UTC:20260226T170000
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LAST-MODIFIED:20260210T084843Z
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SUMMARY:Why Customer Insights Never Turn Into Action
DESCRIPTION:The gap between insight and action is solvable…once you understand how scattered knowledge can wreak havoc on execution. \nDrowning in customer feedback\, performance metrics and operational data\, but still struggling to turn any of it into real change? \nMany teams have plenty of insight\, but execution breaks down when the information people rely on is hard to find\, inconsistent or outdated. \nThe numbers back it up: \n\nHalf of executives say knowledge gaps and training issues prevent consistent delivery\nOne-third of employees rely on 10+ tools just to document processes\nEmployees spend 15+ minutes searching for the information they need in the moment\n\nThat friction slows teams down\, creates inconsistency and puts customer experience at risk — which is exactly what we’ll unpack on February 26 in a practical discussion with Procedureflow’s Jaclyn Lo on what stalls execution and how teams move from insight to action. \nIn this session\, we’ll cover: \n\nWhy customer insights fail to drive change\, even when the data is clear\nHow fragmented process knowledge creates execution gaps across teams\nWhat consistent execution looks like when information is accessible in the moment of need\nWhere leaders should focus to identify gaps\, improve adoption and drive performance\n\nJoin the conversation to understand what’s really getting in the way of execution\, and how teams are closing the gap between insight and action.
URL:https://practicalcsm.com/event/why-customer-insights-never-turn-into-action/
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DTSTART;TZID=UTC:20260226T180000
DTEND;TZID=UTC:20260226T190000
DTSTAMP:20260408T201747
CREATED:20260209T185424Z
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SUMMARY:Behind the Data: How Digital Customer Success Is Taking Center Stage in 2026
DESCRIPTION:In this live session\, we’ll go behind freshly released data to unpack what’s really changing\, and why digital customer success\, education\, and community are moving from supporting roles to center stage in 2026. \nYou’ll hear directly from leaders actively changing how teams are structured\, how community-led education works\, and how success is measured in practice. \nGet ready for a fast-paced mix of fresh benchmark data\, real anecdotes from the field\, and a forward-looking view of what’s coming next. Key topics include: \n\nNew benchmark data on where companies are investing in digital customer success\, education\, community\, and AI\nReal-world examples of how these changes are showing up today\, from team structure and operating models to how leaders are redefining success\nPractical perspective on how AI is accelerating change\, and where human judgment\, trust\, and community matter more than ever\n\nPlus get access to your own copy of the data report\, so you can take the insights back to your team and leadership! \nSpeakers: \n\nJill Glynn\, Senior Manager\, Scaled Engagement\, LinkedIn\nSamantha Murray\, Strategic Advisor & GTM Strategy for CX & Learning Tech\n\nWe hope to see you there!
URL:https://practicalcsm.com/event/behind-the-data-how-digital-customer-success-is-taking-center-stage-in-2026/
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