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DTSTART;TZID=UTC:20260301T060000
DTEND;TZID=UTC:20260314T070000
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SUMMARY:A.I. Applications for Customer Success
DESCRIPTION:Learn how artificial intelligence can enhance customer service and experience. This workshop focuses on using A.I. tools\, like chatbots\, to provide 24/7 support\, resolve simple issues\, and deliver personalized interactions through intelligent automation. Gain a professional edge with this expert-led\, self-paced online workshop and earn a micro-credential that showcases your skills and sets you apart in today’s A.I.-driven workplace. \nThis program is offered in partnership with MSOE Center for Professional Education. \nINSTRUCTOR:\nPatrik Neuwirth\, MSOE Adjunct Trainer \nWHO SHOULD ATTEND:\n-Customer success professionals seeking to apply A.I. for improved engagement and efficiency. \n-Job seekers and career changers targeting roles in support\, CX\, or digital service delivery.
URL:https://practicalcsm.com/event/a-i-applications-for-customer-success/
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DTSTART;TZID=UTC:20260303T170000
DTEND;TZID=UTC:20260303T180000
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SUMMARY:Fix the broken customer experience
DESCRIPTION:In this unfiltered conversation\, John Bishara from Seismic will share how adopting an AI-native CRM transformed their customer service operations\, delivering faster resolutions at lower cost. You’ll also hear from our experts on why service teams get stuck in fragmented workflows and manual triage\, and how AI agents are changing the experience by resolving issues before customers even ask.
URL:https://practicalcsm.com/event/fix-the-broken-customer-experience/
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DTSTART;TZID=UTC:20260303T170000
DTEND;TZID=UTC:20260303T180000
DTSTAMP:20260408T170755
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LAST-MODIFIED:20260224T181000Z
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SUMMARY:The Post-Hype Reality of AI in CS
DESCRIPTION:AI is increasingly part of the customer success conversation\, but for many teams and leaders\, it’s still early\, and the impact is hard to explain. \nJoin Gainsight alumnus Rod Cherkas\, CEO of strategy consulting firm HelloCCO and author of The Chief Customer Officer Playbook\, Josh Schacter\, SVP of Strategy and Market Development at Gainsight\, and Casandra Brice\, VP CS Americas at Zendesk\, for an engaging discussion grounded in insights from Rod Cherkas’s AI-in-Post-Sale benchmark research. \nYou’ll learn:  \n\nWhere AI is actually being adopted inside CS teams—and how deep it really goes\nWhy productivity improvements show up fast\, but real business impact lags behind\nHow expectations from boards and execs are shifting\nWhat it takes to move from experimentation to outcomes you can defend\n\nIf you’re under pressure to “do something with AI” but still struggling to show the value\, this session is for you.
URL:https://practicalcsm.com/event/the-post-hype-reality-of-ai-in-cs/
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