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DTSTART;TZID=UTC:20260301T060000
DTEND;TZID=UTC:20260314T070000
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SUMMARY:A.I. Applications for Customer Success
DESCRIPTION:Learn how artificial intelligence can enhance customer service and experience. This workshop focuses on using A.I. tools\, like chatbots\, to provide 24/7 support\, resolve simple issues\, and deliver personalized interactions through intelligent automation. Gain a professional edge with this expert-led\, self-paced online workshop and earn a micro-credential that showcases your skills and sets you apart in today’s A.I.-driven workplace. \nThis program is offered in partnership with MSOE Center for Professional Education. \nINSTRUCTOR:\nPatrik Neuwirth\, MSOE Adjunct Trainer \nWHO SHOULD ATTEND:\n-Customer success professionals seeking to apply A.I. for improved engagement and efficiency. \n-Job seekers and career changers targeting roles in support\, CX\, or digital service delivery.
URL:https://practicalcsm.com/event/a-i-applications-for-customer-success/
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DTSTART;VALUE=DATE:20260312
DTEND;VALUE=DATE:20260314
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LAST-MODIFIED:20260210T090359Z
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SUMMARY:How To Align Revenue Teams Around The Buyer Journey
DESCRIPTION:Are your revenue teams fully aligned with your buyer’s journey? 💰 \nDisconnected systems\, rigid processes\, and slow response times aren’t just frustrating buyers – they’re leaving revenue on the table. \nIn this complimentary live session with LeanData\, we share how RevOps leaders are aligning revenue\, marketing\, and sales operations teams around the buyer journey. \nGain practical insights for eliminating friction across teams and discover how a strong orchestration foundation can transform complex operations into measurable revenue impact.
URL:https://practicalcsm.com/event/how-to-align-revenue-teams-around-the-buyer-journey/
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DTSTART;TZID=UTC:20260313T160000
DTEND;TZID=UTC:20260313T170000
DTSTAMP:20260408T170755
CREATED:20260224T173131Z
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SUMMARY:Partner Success vs Customer Success: Why Separation Matters
DESCRIPTION:At first\, it feels efficient to run Partner Success inside Customer Success. \nThen the partner channel grows and everything gets blurry: who owns onboarding\, enablement\, renewals\, expansions\, and escalations? \nPartners ramp slower.\nCS gets pulled into channel firefighting.\nCustomers feel the gaps. \nOn Friday\, March 13\, 2026\, at 12:00 PM ET\, Ella Eng will discuss with Ivan Stefanovski (CCSS) on when Partner Success and Customer Success should split\, and what actually changes when you do it right. \nWhat we’ll cover: \n– The inflection point that forces separation\n– Org design and ownership (renewals\, expansions\, escalations)\n– Partner motions vs customer motions\n– Metrics that expose the need and prove it’s working (partner health\, PSAT\, partner-influenced GRR/NRR) \nIncentives and economics: why partner-led deals convert higher\, and when they stop being worth it
URL:https://practicalcsm.com/event/partner-success-vs-customer-success-why-separation-matters/
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