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DTSTART;TZID=UTC:20260318T170000
DTEND;TZID=UTC:20260318T180000
DTSTAMP:20260408T201650
CREATED:20260305T095747Z
LAST-MODIFIED:20260305T095747Z
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SUMMARY:The New Rules of CS: Treating Onboarding as a Revenue Predictor
DESCRIPTION:The biggest revenue indicators often show up in the first 30 days\, but many CS teams aren’t looking for them (or don’t know where to look). Even more problematic\, most onboarding still looks like a handoff\, a checklist\, and a race to hit time-to-value rather than a strategic moment to build momentum and set the tone for long-term success. \nIn this webinar\, Taylor Johnston\, Sr. Director\, Advisory Services at Gainsight\, will reveal how onboarding is quietly becoming one of the most powerful forecasting levers in Customer Success. You’ll learn why traditional metrics like “time to value” miss the mark\, how leading teams are looking at those first 30 days\, and what scalable onboarding really looks like in 2026\, so you can grow with confidence. \nWhat we’ll unpack: \n\nWhat leading teams track in the first 30 days to predict expansion or churn\nWhy time-to-value isn’t the only (or best) metric to measure onboarding success\nHow to scale onboarding with onboarding plays\, signals\, workflows\, and dashboards
URL:https://practicalcsm.com/event/the-new-rules-of-cs-treating-onboarding-as-a-revenue-predictor/
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DTSTART;TZID=UTC:20260318T180000
DTEND;TZID=UTC:20260318T190000
DTSTAMP:20260408T201650
CREATED:20260305T105748Z
LAST-MODIFIED:20260305T105748Z
UID:10000609-1773856800-1773860400@practicalcsm.com
SUMMARY:The State of Customer Growth & Renewal 2026
DESCRIPTION:The customer growth and renewal (CGR) industry is facing an existential pivot driven by AI economics\, marking the end of the “growth at all costs” era and the beginning of a focus on profitable growth and trust. \nOverview\n\n\nSummary\n\nIn this webinar\, TSIA explains the “Agentic Pivot” reshaping Customer Growth & Renewal in 2026 as AI Economics shifts the focus to profitable growth and trust. You’ll learn how to move from adoption-led motions to outcome telemetry and agentic AI—while overcoming pricing paralysis\, fragmented data\, and revenue volatility. The session outlines the key shifts to win: adopting the DARE framework\, building human-on-the-loop architectures\, and unifying revenue operations around NRR and expansion.\n\nChallenges\n\nMany organizations are stuck in pricing model paralysis. They resist disrupting per-user pricing\, even as AI reduces the headcount those models depend on—creating a “Success Paradox”—where proving value can mean a customer pays less. At the same time\, fragmented\, low-quality data prevents AI from delivering reliable impact\, and the move to consumption-based pricing adds revenue volatility that makes forecasting and budgeting far more complex. \n\nKey takeaways\n\n\n\n\n\nTransition to the DARE Framework\nOrganizations must move beyond linear adoption to a four-step cycle of outcome engineering and continuous value proof to drive net revenue retention (NRR). \n\n\n\n\n\n\n\nImplementation of Agentic AI\nSuccess in 2026 requires mastering ‘human-on-the-loop’ architectures\, where autonomous agents handle end-to-end tasks like routine renewals and risk detection. \n\n\n\n\n\n\n\nUnified Revenue Operations\nTo eliminate functional silos\, compensation for customer success and renewal teams must be tethered directly to NRR and expansion revenue\, aligning post-sale charters with a growth mandate.
URL:https://practicalcsm.com/event/the-state-of-customer-growth-renewal-2026/
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DTSTART;TZID=UTC:20260318T210000
DTEND;TZID=UTC:20260318T220000
DTSTAMP:20260408T201650
CREATED:20260224T180057Z
LAST-MODIFIED:20260224T180403Z
UID:10000602-1773867600-1773871200@practicalcsm.com
SUMMARY:What's your NBA?  Build CS Momentum with the Next Best Action Framework
DESCRIPTION:Join our webinar to discover the NBA Framework™: a decision-making model built for customer success leaders navigating complex customer challenges\, shifting priorities\, or career-defining moments. \nGrounded in a sport-inspired mindset where momentum is paramount\, this framework steers you from overwhelm to action by focusing on one thing: the next best play. Through three clear steps (know the game\, scan the court\, and make the play)\, you’ll learn how to reduce churn risk\, coach with confidence\, handle renewal conversations better\, and make high-impact decisions when time and clarity are limited. \nKey takeaways: \n\n\n\nUnderstand and apply the three-step NBA Framework™ to navigate complex customer and career decisions with clarity.\nIdentify high-impact moments where momentum—not perfection—is the goal\, and confidently choose a next best action.\nUse the framework as a coaching tool to develop CSMs\, guide team discussions\, and reduce decision-making friction across CS functions.
URL:https://practicalcsm.com/event/whats-your-nba-build-cs-momentum-with-the-next-best-action-framework/
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