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DTSTART;TZID=UTC:20260422T150000
DTEND;TZID=UTC:20260422T160000
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SUMMARY:Your AI users don't churn. Or do they?
DESCRIPTION:Your AI users don’t churn. Or do they? \n​Wednesday 22 April · 16:00 CET · 30 min \n​Your product has new kinds of users. Some are AI agents running automations on behalf of your customers. Others are humans — but they’re using AI features inside your product in ways that look nothing like traditional adoption. \n​The result: your health metrics need a re-do or you are flying blind. \n​Login frequency\, feature adoption\, seat utilization — the metrics CS teams have relied on for years were built for a different world. In a mixed environment\, they give you a false picture of customer health. And a false picture means missed churn signals. \n​In this session\, Johan Nilsson — founder of Startdeliver and Jecta — shares a practical framework for measuring success in a world where humans\, AI-assisted users\, and autonomous agents all interact with your product differently. \n​You’ll leave with: \n​→ A clear model for thinking about the three types of users in your product today → What signals actually indicate health in a mixed environment — and how to weight them → A scoring approach you can start applying this week \n​Hands-on\, 30 minutes\, no fluff. Just a framework built for the reality CS teams are dealing with right now. \n​Free to attend. Seats are limited. \n​Register above to secure your spot.
URL:https://practicalcsm.com/event/your-ai-users-dont-churn-or-do-they/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260422T170000
DTEND;TZID=UTC:20260422T173000
DTSTAMP:20260422T074842
CREATED:20260416T083152Z
LAST-MODIFIED:20260416T083152Z
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SUMMARY:How to Manage the Growing Demands of CS and Deliver More Strategic Value
DESCRIPTION:As the scope of Customer Success continues to expand\, teams must balance more responsibilities\, higher expectations\, and greater accountability. In this session\, we discuss how CS professionals can adapt their workflows\, priorities\, and mindset to succeed in this evolving environment.
URL:https://practicalcsm.com/event/how-to-manage-the-growing-demands-of-cs-and-deliver-more-strategic-value/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260422T190000
DTEND;TZID=UTC:20260422T200000
DTSTAMP:20260422T074842
CREATED:20260407T183511Z
LAST-MODIFIED:20260407T183511Z
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SUMMARY:From Sales to Customer Success: Leveraging Salesforce Native LMS
DESCRIPTION:Join us for the Webinar on leveraging Salesforce Native LMS to bridge the gap between Sales & Customer Success.on April 22\, 2026 at 2 PM EDT. \nKey Takeaways:\n-> Automate onboarding transitions from Closed-Won deals\n-> Predict churn using native Salesforce data\n-> Boost retention profits up to 50 – 60%\n-> Scale customer training directly within your CRM
URL:https://practicalcsm.com/event/from-sales-to-customer-success-leveraging-salesforce-native-lms/
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DTSTART;TZID=UTC:20260422T190000
DTEND;TZID=UTC:20260422T200000
DTSTAMP:20260422T074842
CREATED:20260407T191159Z
LAST-MODIFIED:20260407T191159Z
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SUMMARY:Balancing AI\, Automation\, and the Human Touch in Customer Success
DESCRIPTION:CS teams are turning to AI and automation to deliver proactive and personalized experiences at scale. But scaling engagement should not come at the expense of meaningful human relationships. The challenge for modern CS leaders is knowing where automation adds value and where human connection matters most. \nIn this webinar\, Carlos Quezada\, VP of Global Services and Success at Gigamon\, will join Lukas Alexander\, VP of Customer Success at ChurnZero\, for a conversation on how leading organizations design AI-powered customer journeys that improve efficiency while strengthening customer relationships. Drawing on both strategic and operational perspectives\, they will discuss how teams can combine automation\, data\, and human expertise to drive adoption\, retention\, and long-term growth. \nKey takeaways: \n\n\n\nWhere AI and automation create the most value across the customer journey\nHow to balance digital engagement with high-impact human interactions\nThe biggest pitfalls companies face when automating CS and how to avoid them\nPractical ways to use data and automation to identify risk\, drive adoption\, and uncover growth opportunities
URL:https://practicalcsm.com/event/balancing-ai-automation-and-the-human-touch-in-customer-success/
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