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DTSTART;TZID=UTC:20260611T150000
DTEND;TZID=UTC:20260611T160000
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SUMMARY:Scale CS with Partners
DESCRIPTION:​Scale CS with Partners \n​Thursday 11 June · 16:00 CET · 30 min \n​Partner-led growth is accelerating. More and more B2B SaaS companies are building and scaling their business through resellers\, implementors\, and channel partners — and increasingly\, those partners are taking on a bigger role in customer success too. \n​Your partners are already talking to your customers. They’re doing implementations\, running training\, handling support. In many businesses\, they’re the primary relationship. \n​So why aren’t they a formal part of your CS motion? \n​The companies winning at partner-led growth have figured out that partners aren’t a channel to manage around — they’re an extension of your CS capability. When partners are set up to drive success\, your reach multiplies without your headcount growing. \n​But making that work requires a different approach. Different visibility\, different playbooks\, different ways of measuring health and risk across a network you don’t fully control. \n​In this session\, Johan Nilsson — founder of Startdeliver and Jecta — shares a practical framework for turning your partner network into a scalable CS motion. \n​You’ll leave with: \n​→ How to structure the CS relationship when a partner sits between you and your customer → What partners need to drive success — and what you need to stay in control → How AI enables your partners to act as CS professionals without becoming one \n​Hands-on\, 30 minutes\, no fluff. Built for CS and revenue leaders scaling through partners. \n​Free to attend. Seats are limited. \n​Register above to secure your spot.
URL:https://practicalcsm.com/event/scale-cs-with-partners/
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DTSTART;TZID=UTC:20260611T190000
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SUMMARY:Outcome-Based Pricing: What Actually Works
DESCRIPTION:Outcome-based pricing is everywhere in the conversation—and nowhere near as common in practice as it might seem. In this session\, Bo DiMuccio (TSIA) and Peter Fitzpatrick (Kantata) separate signal from noise and focus on what services organizations are actually doing today. \nOverview\n\n\nSummary\n\nServices leaders are under growing pressure to move beyond effort-based models\, especially as AI and automation reshape the economics of delivery. The promise of pricing on outcomes is compelling: stronger margins\, tighter alignment with customer value\, and a path out of the constraints of billable hours. But inside most organizations\, the reality is more complex.\n\nChallenges\n\nDifferent parts of the business are asking very different questions. Executives see a strategic imperative. Delivery teams see operational risk. Finance sees revenue timing and exposure. And across the board\, there’s uncertainty about what “outcome-based” actually means in practice. So what’s really happening in the market? \n\nKey takeaways\n\n\n\n\n\nWhat Outcome-Based Pricing Actually Looks Like Today\nLearn which outcome-based pricing models services organizations are actually using\, and why most firms are not jumping straight to pure outcome-based pricing. \n\n\n\n\n\n\n\nWhy Hybrid Models Are Gaining Ground\nSee how leading organizations are using hybrid approaches like Cost++ to balance customer value\, delivery risk\, and revenue predictability. \n\n\n\n\n\n\n\nWhat Has to Change Operationally to Make It Work\nUnderstand the operational shifts required to support outcome-based pricing\, from standardization and measurement to attribution and customer alignment.
URL:https://practicalcsm.com/event/outcome-based-pricing-what-actually-works/
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