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DTSTART;TZID=UTC:20260617T180000
DTEND;TZID=UTC:20260617T183000
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SUMMARY:Why Are So Many Female Customer Success Leaders Burning Out?
DESCRIPTION:Why Are So Many Female Customer Success Leaders Burning Out? \nCustomer Success leaders are being asked to do more than ever before. \nLead transformation. Drive retention and expansion. Navigate AI. Support teams through uncertainty. Deliver results with fewer resources. And somehow make it all look effortless. \nThe result? Many high-performing women in Customer Success are carrying an unsustainable load. \nJoin Andrea Bumstead\, Founder of CS Impact\, and Norma Serena Hogan\, Founder of Intentional Leadership\, for an honest conversation about burnout\, leadership\, reinvention\, and what it takes to lead sustainably in today’s environment. \nIn this live discussion\, we’ll explore:\n✔ Why burnout is becoming so common among female CS leaders\n✔ The hidden pressures of leadership\, transformation\, and constant change\n✔ How AI and evolving expectations are impacting leaders and teams\n✔ The warning signs high achievers often miss\n✔ Practical strategies for protecting your energy without sacrificing ambition\n✔ What sustainable leadership looks like in today’s Customer Success landscape \nThis won’t be a polished corporate presentation or a slide-heavy webinar.\nIt will be a candid conversation about the realities of leadership\, the challenges many women are facing behind the scenes\, and how to build a successful career without burning yourself out in the process. \nWhether you’re a Customer Success leader\, founder\, consultant\, or operator navigating change\, you’ll leave with practical insights\, new perspectives\, and the reminder that you’re not alone. \nReserve your spot today.
URL:https://practicalcsm.com/event/why-are-so-many-female-customer-success-leaders-burning-out/
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DTSTART;TZID=UTC:20260617T180000
DTEND;TZID=UTC:20260617T190000
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SUMMARY:How Customer Service Drives Membership Plan Success
DESCRIPTION:How Customer Service Drives Membership Plan Success\nwith Sheri McVaugh\, DAADOM \n📅 June 17\, 2026\n⏰ 1:00 PM Eastern\n📍 Live Zoom Webinar\n🎓 Approved for 1 CEU (AGD PACE — applicable toward AADOM Designations; CE available for AADOM Members only)\n👥 Open to AADOM Members and Non-Members \nJoin Sheri McVaugh\, DAADOM for an insightful\, patient-centered session that reframes dental membership plans as powerful tools for connection\, trust\, and long-term loyalty rather than simple discount programs. This webinar explores how today’s patients evaluate their dental experience through emotional and psychological lenses—including anxiety\, financial stress\, confusion\, fear of judgment\, and insurance fatigue—and how these factors directly influence acceptance\, retention\, and overall satisfaction. \nParticipants will learn how successful membership plans function as relationship-building systems that reduce uncertainty and create a sense of belonging and predictability. The course connects modern consumer behavior and subscription-based expectations to dentistry\, showing how intentional communication\, consistent messaging\, and empathy-driven systems can transform enrollment conversations into trust-building moments. Attendees will leave with a clearer understanding of how to position membership plans as essential tools for accessible\, continuous\, and relationship-based care. \nMembership plans are most successful when they stop being framed as discounts and start being experienced as a pathway to trust\, belonging\, and lifelong patient loyalty. \nCourse Learning Objectives:\n✔ Identify the emotional barriers that prevent patients from committing to treatment and preventive care\n✔ Explain how membership plans reduce patient anxiety through predictability\, transparency\, and belonging\n✔ Differentiate transactional dentistry from relationship-based dentistry and evaluate the operational implications of each model\n✔ Develop messaging that positions membership plans as patient-centered care tools instead of discount offerings
URL:https://practicalcsm.com/event/how-customer-service-drives-membership-plan-success/
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