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X-WR-CALDESC:Events for Practical CSM
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DTSTART;TZID=UTC:20260707T140000
DTEND;TZID=UTC:20260707T150000
DTSTAMP:20260708T004359
CREATED:20260622T164402Z
LAST-MODIFIED:20260622T164402Z
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SUMMARY:Webinar Plug In\, Not Build Out: A Live Look at Gainsight's Pre-Built Agents - EMEA
DESCRIPTION:Customer success teams are drowning in signals\, but still flying blind when it counts. Gainsight’s prebuilt AI agents change that. No configuration\, no prompt engineering\, no waiting to see what sticks. They’re ready to work on day one\, no experimentation required. \nIn this demo-forward session\, we’ll show you exactly how three prebuilt agents\, Handoff Analyst\, Risk Analyst\, and Expansion Analyst\, surface the intelligence your team needs to act faster and more confidently. These aren’t prototypes. They’re production-ready\, available now\, and built on the signals your customers are already sending. \nYou’ll walk away ready to: \n\nSee three prebuilt agents live\, doing exactly what they’re designed to do\nUnderstand how Risk\, Expansion\, and Handoff intelligence works out of the box\nPut agents to work in your environment without a lengthy setup process\nSkip the months of testing and get straight to outcomes
URL:https://practicalcsm.com/event/webinar-plug-in-not-build-out-a-live-look-at-gainsights-pre-built-agents-emea/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/06/How-Digital-Customer-Success-Is-Taking-Center-Stage-768x384-1.webp
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DTSTART;TZID=UTC:20260707T180000
DTEND;TZID=UTC:20260707T190000
DTSTAMP:20260708T004359
CREATED:20260622T163939Z
LAST-MODIFIED:20260622T163939Z
UID:10000654-1783447200-1783450800@practicalcsm.com
SUMMARY:How Community Teams Actually Use Agents and MCPs
DESCRIPTION:What most community practitioners are missing isn’t exposure to the tools. It’s a clear decision framework for their specific role\, one that tells you when an agent is the right call\, when an MCP changes everything\, and when the most powerful thing you can do is stay human and trust your instincts. \nWe go use case first\, tool second\, decision framework third. Every concept gets introduced through a community problem you already recognize. We’ll also walk through MCP use cases built specifically for community teams … what they connect\, what they do for you\, and why they change what’s possible when your community data actually talks to the rest of your org. \nWhether you want to build deeper on what you’ve already started or finally get a strategic framework underneath your experiments\, this session meets you where you are. \nYou’ll walk away with: \n\nA use-case-first breakdown of agents\, MCPs\, and AI workflows and when each applies to community work\nA first look at MCP use cases built for community teams and a workflow to try immediately\nA workflow map: what belongs to AI\, what belongs to you\, what you’re going to stop doing entirely
URL:https://practicalcsm.com/event/how-community-teams-actually-use-agents-and-mcps/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/06/Webinar-Built-by-CC-Summer-Series_LP-Image-1200x675-1-768x432-1.webp
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