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DTSTART;TZID=UTC:20260916T110000
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SUMMARY:Growth - Scaling Your Odoo Partnership & Increasing Revenue
DESCRIPTION:Join us for the final episode of the Odoo Partner Journey Series\, focused on helping partners scale their operations\, strengthen long-term growth\, and increase revenue within the Odoo ecosystem. \nAs your partnership grows\, building a scalable business model becomes essential for maintaining delivery quality\, expanding your customer base\, and increasing profitability. In this session\, we will explore practical strategies for scaling your Odoo operations\, growing recurring revenue\, strengthening customer retention\, and identifying new business opportunities. \nThe webinar will also cover how successful partners structure their teams\, improve operational efficiency\, expand service offerings\, and create sustainable growth plans that support long-term success. \nWhether you are an emerging partner or an established company looking to scale further\, this session will provide valuable insights to help you grow confidently and maximize your partnership potential.
URL:https://practicalcsm.com/event/growth-scaling-your-odoo-partnership-increasing-revenue/
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DTSTART;TZID=UTC:20260916T170000
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DTSTAMP:20260826T091212Z
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SUMMARY:The Shift: How support became the new front line of customer success
DESCRIPTION:How the most reactive team in the business became its most strategic\, and what that means for how you organize around the customer. \nSupport and success have long operated on a handoff model: support puts out fires\, success owns the relationship. \nThat model is breaking. Not because support’s mandate changed\, but because AI can now surface what support teams have known all along: every ticket is a data point on friction\, customer sentiment\, and risk. AI can find those patterns at scale\, in real time\, in ways a static health score never could. \nIf your QBRs are full of positive conversations only to be followed by an unexpected churn notice\, you’re likely missing the signals hiding in your day-to-day support interactions. \nJoin Ashley Wagner\, VP of Customer Experience\, Blackthorn.io\, Hélène Vincent\, CRO\, and Jonathan Lapinsky\, CPO\, TeamSupport\, as they make the case for a different operating model\, one where every support interaction becomes customer intelligence that equips customer success with the signals they need to build stronger relationships\, reduce churn\, and identify expansion opportunities.
URL:https://practicalcsm.com/event/the-shift-how-support-became-the-new-front-line-of-customer-success/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/07/1785397846219.png
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