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DTSTART;TZID=UTC:20260923T170000
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SUMMARY:From Behavior to Business Value -- Operationalizing Customer Experience
DESCRIPTION:from business performance. In today’s digital\, data-rich environment\, that approach is no longer sufficient. \nUnfortunately\, many organizations have taken a misguided approach for delivering CX\, focusing on reactive activities rather than intentionally designing for CX. For successful CX\, a shift is needed to enable meaningful measures that not only reflect customer interactions\, but also how CX impacts business results. \nThis presentation introduces a practical framework for transforming CX into a measurable business driver by aligning employee behaviors with customer expectations and linking those behaviors directly to business results. \nKey Takeaways:\n– Where good CX actually starts.\n– Moving from perception metrics to business results.\n– Critical factors for success for CX measurement.
URL:https://practicalcsm.com/event/from-behavior-to-business-value-operationalizing-customer-experience/
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SUMMARY:Playing to Win:  The Customer Success Post-Game Show
DESCRIPTION:Are you ready for some… customer success? \nYou’ve read the playbook. But are you playing to win? This isn’t your average webinar. It’s a post-game show for your customer success strategy: less presentation\, more conversation. \nWe’ll bring together 3 customer success experts to debate and break down everything from the right and wrong use of AI with your customer success\, how to evaluate build vs. buy decisions\, how to turn your customer success team into revenue generating heroes\, and how to push your team across the goal line with max efficiency. \nNo slide decks. No product talks. Just real analysis\, real anecdotes from the playing field\, and straight talk about how to win… at customer success.
URL:https://practicalcsm.com/event/playing-to-win-the-customer-success-post-game-show/
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