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DTSTART;TZID=UTC:20260924T170000
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SUMMARY:How agentic AI drives product adoption.
DESCRIPTION:CS teams are expected to drive faster onboarding\, stronger product adoption\, and better customer outcomes\, often without additional headcount. Traditional customer education\, built on static courses and one-size-fits-none onboarding paths\, can’t keep up. \nIn this live session with LearnUpon\, we’ll explore how agentic customer education uses AI and real-time customer behavior to give every customer a learning path built around them. \nIf you lead a CS or Support team\, this session will show you how to get customers to value faster\, without adding headcount to do it. \nWhat we’re covering:\n\nThe shift to agentic customer education – why static LMS courses and linear onboarding flows are being replaced by learning experiences that adapt to each customer’s behavior\, in real time.\nOnboarding that reads the room – how AI agents detect when a customer is stuck\, hesitating\, or moving fast\, and adjust the journey accordingly\, without a CSM manually triggering anything.\nProving it matters – the frameworks CS leaders are using to connect customer education directly to time-to-value and support ticket volume\, so it’s never framed as a “nice to have.”\n\nIn this session\, you’ll learn how to:\n\nReduce repetitive onboarding and product training without sacrificing the customer experience.\nDeliver personalized learning journeys based on real-time customer behavior.\nUse AI to automate course creation\, enrollment\, reminders\, and progress tracking.\nFree your CS team to focus on strategic customer conversations.\nMeasure the impact of customer education on product adoption\, support tickets\, and time-to-value.\nBuild a scalable customer education strategy that grows alongside your customer base.
URL:https://practicalcsm.com/event/how-agentic-ai-drives-product-adoption/
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DTSTART;TZID=UTC:20260924T170000
DTEND;TZID=UTC:20260924T180000
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CREATED:20260907T092026Z
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SUMMARY:Uncovering the Expansion Pipeline You Already Own
DESCRIPTION:The signals that predict expansion readiness — product usage\, champion movement\, team growth — already exist inside your customer base. The problem is they live outside the tools most sales teams use\, owned by a function that isn’t running a pipeline motion. \nIn this session\, Matt Middleton\, RVP\, Account Management at Gainsight\, walks through how high-performing revenue teams are closing that gap: building the cross-functional visibility and shared operating model that turns existing accounts into a proactive expansion pipeline — not a CS initiative handed upward\, but a revenue motion built with CS as a true partner.
URL:https://practicalcsm.com/event/uncovering-the-expansion-pipeline-you-already-own/
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