BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.17.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20260929T020000
DTEND;TZID=UTC:20260929T030000
DTSTAMP:20260907T091346Z
CREATED:20260907T091346Z
LAST-MODIFIED:20260907T091346Z
UID:10000686-1790647200-1790650800@practicalcsm.com
SUMMARY:Measuring What Matters: The Customer Operations Metrics That Drive Success
DESCRIPTION:Not every metric tells the full story. \nJoin CX Outsourcing for our September CXOS Webinar as we explore the Customer Operations metrics that matter — and how organisations can use them to understand performance\, demonstrate value and drive better business outcomes.
URL:https://practicalcsm.com/event/measuring-what-matters-the-customer-operations-metrics-that-drive-success/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/09/1788736787262.png
END:VEVENT
END:VCALENDAR