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X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260707T140000
DTEND;TZID=UTC:20260707T150000
DTSTAMP:20260622T164402Z
CREATED:20260622T164402Z
LAST-MODIFIED:20260622T164402Z
UID:10000656-1783432800-1783436400@practicalcsm.com
SUMMARY:Webinar Plug In\, Not Build Out: A Live Look at Gainsight's Pre-Built Agents - EMEA
DESCRIPTION:Customer success teams are drowning in signals\, but still flying blind when it counts. Gainsight’s prebuilt AI agents change that. No configuration\, no prompt engineering\, no waiting to see what sticks. They’re ready to work on day one\, no experimentation required. \nIn this demo-forward session\, we’ll show you exactly how three prebuilt agents\, Handoff Analyst\, Risk Analyst\, and Expansion Analyst\, surface the intelligence your team needs to act faster and more confidently. These aren’t prototypes. They’re production-ready\, available now\, and built on the signals your customers are already sending. \nYou’ll walk away ready to: \n\nSee three prebuilt agents live\, doing exactly what they’re designed to do\nUnderstand how Risk\, Expansion\, and Handoff intelligence works out of the box\nPut agents to work in your environment without a lengthy setup process\nSkip the months of testing and get straight to outcomes
URL:https://practicalcsm.com/event/webinar-plug-in-not-build-out-a-live-look-at-gainsights-pre-built-agents-emea/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/06/How-Digital-Customer-Success-Is-Taking-Center-Stage-768x384-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260707T180000
DTEND;TZID=UTC:20260707T190000
DTSTAMP:20260622T163939Z
CREATED:20260622T163939Z
LAST-MODIFIED:20260622T163939Z
UID:10000654-1783447200-1783450800@practicalcsm.com
SUMMARY:How Community Teams Actually Use Agents and MCPs
DESCRIPTION:What most community practitioners are missing isn’t exposure to the tools. It’s a clear decision framework for their specific role\, one that tells you when an agent is the right call\, when an MCP changes everything\, and when the most powerful thing you can do is stay human and trust your instincts. \nWe go use case first\, tool second\, decision framework third. Every concept gets introduced through a community problem you already recognize. We’ll also walk through MCP use cases built specifically for community teams … what they connect\, what they do for you\, and why they change what’s possible when your community data actually talks to the rest of your org. \nWhether you want to build deeper on what you’ve already started or finally get a strategic framework underneath your experiments\, this session meets you where you are. \nYou’ll walk away with: \n\nA use-case-first breakdown of agents\, MCPs\, and AI workflows and when each applies to community work\nA first look at MCP use cases built for community teams and a workflow to try immediately\nA workflow map: what belongs to AI\, what belongs to you\, what you’re going to stop doing entirely
URL:https://practicalcsm.com/event/how-community-teams-actually-use-agents-and-mcps/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/06/Webinar-Built-by-CC-Summer-Series_LP-Image-1200x675-1-768x432-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260708T170000
DTEND;TZID=UTC:20260708T180000
DTSTAMP:20260622T165553Z
CREATED:20260622T165553Z
LAST-MODIFIED:20260622T165553Z
UID:10000657-1783530000-1783533600@practicalcsm.com
SUMMARY:Plug In\, Not Build Out: A Live Look at Gainsight's Pre-Built Agents - US
DESCRIPTION:Customer success teams are drowning in signals\, but still flying blind when it counts. Gainsight’s prebuilt AI agents change that. No configuration\, no prompt engineering\, no waiting to see what sticks. They’re ready to work on day one\, no experimentation required. \nIn this demo-forward session\, we’ll show you exactly how three prebuilt agents\, Handoff Analyst\, Risk Analyst\, and Expansion Analyst\, surface the intelligence your team needs to act faster and more confidently. These aren’t prototypes. They’re production-ready\, available now\, and built on the signals your customers are already sending. \nYou’ll walk away ready to: \n\nSee three prebuilt agents live\, doing exactly what they’re designed to do\nUnderstand how Risk\, Expansion\, and Handoff intelligence works out of the box\nPut agents to work in your environment without a lengthy setup process\nSkip the months of testing and get straight to outcomes
URL:https://practicalcsm.com/event/plug-in-not-build-out-a-live-look-at-gainsights-pre-built-agents-us/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/06/gtm-webinar-768x433-1.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260709T170000
DTEND;TZID=UTC:20260709T180000
DTSTAMP:20260526T170012Z
CREATED:20260526T170012Z
LAST-MODIFIED:20260526T170012Z
UID:10000645-1783616400-1783620000@practicalcsm.com
SUMMARY:Meet the Success Engineer: What CS leaders need to know about the evolving technical CSM role
DESCRIPTION:AI is absorbing the workflows that once filled a CSM’s week. The teams moving fastest have already rewritten their hiring profiles\, restructured their teams\, and started building toward a new kind of practitioner: the Success Engineer. \nPart technical expert\, part adoption architect\, the Success Engineer builds alongside customers\, rather than just advising. \nIn this live session\, Kelsey Bennett\, Strategic CSM at Gainsight\, joins us to get practical about what this shift looks like in real organizations today: what capabilities matter\, what to hire for\, and how CS leaders can get ahead of the role evolution before it creates gaps they can’t close. \n\nYou’ll leave this session with:\n\nA grounded view of what a Success Engineer capabilities look like in real CS teams\, today\, not in theory\nA view of how AI-powered workflows (success plans\, intelligent signals\, and agentic handoffs) change what you need from the humans running them\nCriteria for your next hire and development plan for the team you already have\nA leadership framework for staying ahead of the role before it creates gaps in your org
URL:https://practicalcsm.com/event/meet-the-success-engineer-what-cs-leaders-need-to-know-about-the-evolving-technical-csm-role/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260714T163000
DTEND;TZID=UTC:20260714T173000
DTSTAMP:20260622T170834Z
CREATED:20260622T170834Z
LAST-MODIFIED:20260622T170834Z
UID:10000660-1784046600-1784050200@practicalcsm.com
SUMMARY:The New Customer Journey: Critical moments partner marketers need to influence
DESCRIPTION:Our expert presenter will guide you through the 28 defining moments that shape the modern customer journey\, providing actionable partner marketing strategies to optimize each interaction and create meaningful connections that drive mutual success. What You’ll Learn: – The 45 critical moments that influence customer decisions throughout the partner-led journey – How to align partner marketing strategies with key customer touchpoints – Collaborative approaches to delivering seamless\, personalized experiences – Best practices for co-marketing and joint value creation at each journey stage – Practical frameworks for mapping and optimizing the partner-customer journey – Tools and tactics to empower partners in engaging customers effectively
URL:https://practicalcsm.com/event/the-new-customer-journey-critical-moments-partner-marketers-need-to-influence/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260716T160000
DTEND;TZID=UTC:20260716T170000
DTSTAMP:20260609T150819Z
CREATED:20260609T150819Z
LAST-MODIFIED:20260609T150819Z
UID:10000652-1784217600-1784221200@practicalcsm.com
SUMMARY:The ultimate team sport: Ending the tug-of-war between sales and success
DESCRIPTION:The contract is signed. Sales are celebrating. And somewhere in your inbox is a new account with no context\, no notes\, and a go-live date in six weeks. \nThat gap isn’t just frustrating. It’s expensive. Fragmented handoffs erode customer trust from day one\, and a customer who feels ignored in their first 90 days is a churn risk before you’ve had a chance to prove your value. Your NRR pays the price. \nJoin Steve Frost\, Head of Industry & Executive Advisory\, Customer Success at Certinia\, as he shows both teams how to pull in the same direction. You’ll leave knowing how to align sales\, services\, and success into a single unit where the customer never feels a handoff\, only a continuous path to value. \nNo more “us” vs. “them. \nWhat we’re covering:\n\nThe true cost of friction: How fragmented data between sales and CS actively erodes your NRR and compromises customer trust.\nMastering the invisible pass: How to move data so fluidly that the customer never feels like they are being bounced around.\nPre-empting the friction: Practical strategies for bringing success into the fold before the deal closes to guarantee a high-confidence start.\n\nIn this session\, you will learn how to:\n\nCarry every customer promise from Sales into Success\, without losing anything\nGive every team a single account record they actually trust\nMove account context into your Success tools without manual entry\nSpot stalled onboardings before they turn into churn\nWalk into every CSM conversation knowing what the customer wants to expand into
URL:https://practicalcsm.com/event/the-ultimate-team-sport-ending-the-tug-of-war-between-sales-and-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260716T210000
DTEND;TZID=UTC:20260716T220000
DTSTAMP:20260708T084409Z
CREATED:20260708T084409Z
LAST-MODIFIED:20260708T084409Z
UID:10000662-1784235600-1784239200@practicalcsm.com
SUMMARY:ScalePad Product Studio: Customer Success
DESCRIPTION:Join us for a look into the latest in Lifecycle Manager\, including seven new integrations\, plus Assessments and Saas Management for Pro Partners. You’ll get a sneak peek at our reimagined UI/UX\, along with Meeting Intelligence\, Alignment\, and AI Copilot features. We’ll also cover updates to Quoter\, including PSA bundling\, a new quoting experience\, and AutoTask and ConnectWise bundle support. \nAsk all your questions\, discuss the day-to-day customer success challenges MSPs are facing\, and learn more about the solutions we’re building to help solve them.
URL:https://practicalcsm.com/event/scalepad-product-studio-customer-success-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260717T190000
DTEND;TZID=UTC:20260717T200000
DTSTAMP:20260526T170608Z
CREATED:20260526T170608Z
LAST-MODIFIED:20260526T170608Z
UID:10000646-1784314800-1784318400@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - June 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-june-2026-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260721T170000
DTEND;TZID=UTC:20260721T180000
DTSTAMP:20260526T171618Z
CREATED:20260526T171618Z
LAST-MODIFIED:20260526T171618Z
UID:10000647-1784653200-1784656800@practicalcsm.com
SUMMARY:Scaling CS with AI and automation
DESCRIPTION:As customer portfolios grow\, manual processes become the bottleneck. This workshop is designed to help CS leaders scale impact without scaling headcount. You’ll work hands-on with frameworks for automation\, segmentation\, and AI-assisted workflows that preserve the human element while increasing consistency and coverage. Using realistic scenarios\, you’ll identify where automation adds value\, where it doesn’t\, and how to redesign CS motions for scale. The goal is to build a smarter\, more resilient CS model that grows with the business.
URL:https://practicalcsm.com/event/scaling-cs-with-ai-and-automation/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260723T180000
DTEND;TZID=UTC:20260723T190000
DTSTAMP:20260622T164050Z
CREATED:20260622T164050Z
LAST-MODIFIED:20260622T164050Z
UID:10000655-1784829600-1784833200@practicalcsm.com
SUMMARY:From Problem to Working Solution: A Live Community MCP Workshop
DESCRIPTION:Ready to focus on what building actually looks like when you’re not a developer and don’t have one on speed dial? \nThe community leaders shipping things right now aren’t the ones who figured out some secret. They’re the ones who got comfortable with the messy middle and stopped waiting for the perfect moment to start. This session is designed to give you that comfort – by doing it together\, live. \nWe’ll take community workflow problems this audience brought in our first session and build working solutions in real time using an MCP connector built for community teams. You’ll see the setup\, the build\, the moment something doesn’t work the way we expected\, and the fix. All of it. \nYou’ll walk away with: \n\nA working solution – or a clear blueprint – built from a workflow problem your peers voted on\nA non-developer build process you can replicate without engineering support\nOne thing you can ship in the week after this session – scoped\, realistic\, genuinely useful
URL:https://practicalcsm.com/event/from-problem-to-working-solution-a-live-community-mcp-workshop/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260724T180000
DTEND;TZID=UTC:20260724T190000
DTSTAMP:20260622T170054Z
CREATED:20260622T170054Z
LAST-MODIFIED:20260622T170054Z
UID:10000659-1784916000-1784919600@practicalcsm.com
SUMMARY:Build Your Operation: A Live CE Workshop Using Real Workflows and an MCP
DESCRIPTION:Sessions 1 and 2 were the setup. You mapped your workflows\, you know your tools\, you know which problems are worth solving. Session 3 is the payoff — a live workshop where we take real CE workflow problems\, picked by this audience\, and build working solutions together in real time using an MCP connector built for CE teams. \nYou’ll see the full process. How we define the problem before touching anything. What breaks. What surprises us. What we’d do differently. The messy middle is the lesson — and it’s also the part nobody ever shows you. \nYou’ll walk away with: \n\nA working solution — or a clear blueprint — built from a workflow problem your peers voted on\nA replicable build process you can take back to your own team immediately\nAn honest look at what building with AI actually looks like in practice\nA clear next step: what to build first and how to know when it’s working
URL:https://practicalcsm.com/event/build-your-operation-a-live-ce-workshop-using-real-workflows-and-an-mcp/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/06/gtm-webinar-768x433-2.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260728T190000
DTEND;TZID=UTC:20260728T200000
DTSTAMP:20260720T100441Z
CREATED:20260720T100441Z
LAST-MODIFIED:20260720T100441Z
UID:10000670-1785265200-1785268800@practicalcsm.com
SUMMARY:The Career Lifecycle:  A framework for owning your next move
DESCRIPTION:CS professionals are experts at managing customer journeys\, but rarely apply the same discipline to their own careers. This session introduces the Career Lifecycle framework\, a way to think about your career as a series of stages rather than a linear ladder\, each stage with its own signals and skills\, just like the customer journeys you manage every day. \nAshley Stamps-Lafont\, Executive Coach\, CS Strategist\, and founder of The Success Rx\, will walk through four stages of your career: Onboarding\, Advocacy\, Expansion\, and Transition. She spent the last decade building global post-sales teams across startups and unicorns\, and leaders trust her to help them own their next step. You’ll leave with practical signs to watch for and tactics to build the agency that many CS leaders realize\, often too late\, they already have. \nWhat you’ll take away: \n\nA gut-check on where you stand right now: onboarding\, expanding\, or deciding whether it’s time to move on\nHow to catch a bad fit early and earn trust fast in a new role\nThe signs it’s time to advocate for more scope\, title\, or comp\, and the data to make the case\nHow to read and get ahead of risk before it hits you
URL:https://practicalcsm.com/event/the-career-lifecycle-a-framework-for-owning-your-next-move/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260729T160000
DTEND;TZID=UTC:20260729T170000
DTSTAMP:20260708T092054Z
CREATED:20260708T092054Z
LAST-MODIFIED:20260708T092054Z
UID:10000664-1785340800-1785344400@practicalcsm.com
SUMMARY:Same Account\, Different Story: Closing the Visibility Gap Between Sales and CS
DESCRIPTION:Sales and Customer Success both play a role in growing customer accounts\, but they often work from different views of the customer. Sales\, for example\, typically has commercial history and expansion priorities in a CRM. Meanwhile\, CS teams live in a customer success platform with visibility into adoption\, value realization\, risks\, and day-to-day customer health. This visibility gap impacts key moments\, such as renewals\, expansions\, or onboarding handoffs\, and closing it starts with sharing customer context across both teams.  \nJoin Ori Entis\, EVP and GM of Product and Engineering at Gainsight\, and Brandon Stauber\, Senior Director of Partner Innovation at Salesforce\, to learn how closing this gap helps revenue teams build a shared view of the customer that carries through every key revenue moment. \nYou’ll walk away with: \n\nA look at where the sales-to-CS context gap shows up most\, and what it costs at renewal and expansion.\nA tactical view of what best-in-class alignment looks like when Sales and CS  are in sync and operating from the same context.\nA grounded perspective on how AI fits can help teams surface key signals\, reduce guesswork\, and move faster across the customer journe
URL:https://practicalcsm.com/event/same-account-different-story-closing-the-visibility-gap-between-sales-and-cs/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260730T180000
DTEND;TZID=UTC:20260730T190000
DTSTAMP:20260708T085706Z
CREATED:20260708T085706Z
LAST-MODIFIED:20260708T085706Z
UID:10000663-1785434400-1785438000@practicalcsm.com
SUMMARY:Using Agents for Customer Success
DESCRIPTION:Learn how Aron Schwartz and the Gumloop Success team use AI agents to stay ahead of churn\, spot expansion opportunities\, and drive adoption across a rapidly growing customer base.
URL:https://practicalcsm.com/event/using-agents-for-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260804T190000
DTEND;TZID=UTC:20260804T200000
DTSTAMP:20260727T104148Z
CREATED:20260727T104148Z
LAST-MODIFIED:20260727T104148Z
UID:10000671-1785870000-1785873600@practicalcsm.com
SUMMARY:Autonomous CS Agents and the Next Era of Customer Success
DESCRIPTION:Customer Success is about to move from “tell me what happened” to “go fix it.” \nFor years\, CS teams have lived inside dashboards\, health scores\, alerts\, and QBR prep. But the real work starts after the signal appears:\nWhy is engagement dropping? Are we single-threaded? Which stakeholder went quiet? Is this a product issue\, a business issue\, or a relationship issue? What should the CSM do next? That investigation is where Customer Success teams spend enormous time. \nOn August 4 at 11:00 AM PT\, We’re hosting a webinar with Nehal Patel\, Chief Customer Officer at BrandLight\, on the launch of Autonomous CS Agents. \nNehal challenged us with a simple but powerful question:\nCan AI agents identify relationship risks\, like single-threaded accounts\, declining engagement\, and weakening stakeholder coverage\, long before they become visible churn threats? That question gets to the heart of modern Customer Success. \nRelationship risk is often invisible until it is too late. By the time an account is escalated\, the real problem may have started weeks or months earlier.\nIn this webinar\, we will show how CS can move from reactive account management to autonomous investigation and action. \n• Why relationship risk is becoming central to modern CS\n• How AI agents can investigate risks before they become threats\n• How Needle Movers are expanding beyond product usage into business\, product\, relationship\, risk\, and opportunity signals\n• What it means to run CS in CSM-assist or fully autonomous mode\n• How Enterprise CS and Scaled CS can both benefit from long-horizon customer context \nThis is not just another AI feature launch.\nIt is a new operating model for Customer Success: autonomous agents that detect what matters\, investigate why it is happening\, recommend what to do\, and eventually take action.
URL:https://practicalcsm.com/event/autonomous-cs-agents-and-the-next-era-of-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260805T170000
DTEND;TZID=UTC:20260805T180000
DTSTAMP:20260727T115634Z
CREATED:20260727T115634Z
LAST-MODIFIED:20260727T115634Z
UID:10000675-1785949200-1785952800@practicalcsm.com
SUMMARY:From AI pilot to enterprise: what works\, what breaks\, and how to close the gap
DESCRIPTION:Early success with AI initiatives can create momentum\, but it can also mask hidden risks around ownership\, architecture\, visibility and governance. \nWatch the webinar\, From AI pilot to enterprise: what works\, what breaks\, and how to close the gap. Prabhakar Cherukuri\, Head – Enterprise Platforms\, LTM Limited\, and Vasant Balasubramanian\, GVP & GM\, Risk and AI Control Tower\, ServiceNow\, will show how organizations can establish stronger visibility\, governance\, and value tracking across the AI asset lifecycle. \nDuring this session\, you’ll learn strategies to: \n• Identify early AI decisions that can increase downstream risk\n• Gain visibility across AI assets\, ownership\, and dependencies\n• Build a scalable AI foundation tied to measurable outcomes \nDon’t miss this opportunity to learn how greater AI visibility and lifecycle governance can help your organization reduce rework\, support compliance readiness and scale AI adoption with more control.
URL:https://practicalcsm.com/event/from-ai-pilot-to-enterprise-what-works-what-breaks-and-how-to-close-the-gap/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260811T060000
DTEND;TZID=UTC:20260811T070000
DTSTAMP:20260729T091001Z
CREATED:20260729T091001Z
LAST-MODIFIED:20260729T091001Z
UID:10000677-1786428000-1786431600@practicalcsm.com
SUMMARY:SAP SuccessFactors Customer Onboarding Webinar - Part 1 APAC
DESCRIPTION:Join us for this interactive Customer Onboarding webcast designed to help you kickstart your implementation journey with SAP SuccessFactors. Our experts will walk you through key steps and essential resources to ensure a smooth and successful kick-off. Whether you’re just getting started or looking for a refresher\, this session will provide valuable insights to help you maximize the value of your new system.\nKey Agenda Items: \n\nHow to access your initial Systems and Provisioning\nUnderstand the S – User ID and the various Admins\nGet to know the various SAP channels\nSAP Community – Your One Stop Shop to Enablement\nLive Q&A with our experts\n\nDon’t miss this opportunity to set yourself up for success!
URL:https://practicalcsm.com/event/sap-successfactors-customer-onboarding-webinar-part-1-apac/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260813T160000
DTEND;TZID=UTC:20260813T170000
DTSTAMP:20260727T120109Z
CREATED:20260727T120109Z
LAST-MODIFIED:20260727T120109Z
UID:10000676-1786636800-1786640400@practicalcsm.com
SUMMARY:Beyond Technology: Driving Organizational Readiness for Data-Driven Success
DESCRIPTION:Technology alone doesn’t drive success – mindset and execution are just as crucial. Many companies invest in cutting-edge tools but struggle with adoption due to siloed teams\, lack of leadership support\, and fragmented execution strategies. \nA fundamental shift in mindset is needed to approach use cases effectively\, ensuring that data-driven initiatives align with business goals and deliver real value. \nIn this session\, Zooplus will share their journey in fostering a data-first culture\, securing executive buy-in\, and operationalising customer data for maximum impact. \nWalk away with best practices for governance\, data activation\, and cross-functional collaboration to turn strategy into execution.
URL:https://practicalcsm.com/event/beyond-technology-driving-organizational-readiness-for-data-driven-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260818T200000
DTEND;TZID=UTC:20260818T210000
DTSTAMP:20260810T172138Z
CREATED:20260810T172138Z
LAST-MODIFIED:20260810T172138Z
UID:10000678-1787083200-1787086800@practicalcsm.com
SUMMARY:How to Break Into Tech Through Customer Success
DESCRIPTION:You don’t need to learn to code to get into tech. \n​Customer Success is one of the most accessible\, best-paying entry points in the industry\, and most career changers have more transferable skills than they realize. \n​In this free live session\, I’ll show you how to position what you already have. \n​Who this is for: \n​Career changers from teaching\, retail\, hospitality\, sales\, support\, or any customer-facing role \n​People who keep hearing “you need tech experience” and want a real way around it \n​Anyone exploring CS but unsure where to start \n​What you’ll walk away with: \n​Why CS hiring managers actually say yes to career changers \n​The 3 transferable skills that matter most\, and how to frame them \n​How to rewrite your story for tech recruiters (resume and LinkedIn) \n​The realistic timeline and salary expectations for your first CSM role \n​Live Q&A: bring your specific situation \n​Format: 45 minutes live + Q&A. Come with questions\, leave with a plan. \n​About your host: Gozde is a Fractional GTM and Customer Success leader who scaled post-sales teams at B2B SaaS companies in Silicon Valley\, most recently including Apollo.io\, Lob\, and Twitter and serves on the University of San Francisco’s Strategic AI Program Advisory Board\, and coaches career changers into CS roles.
URL:https://practicalcsm.com/event/how-to-break-into-tech-through-customer-success/
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DTSTART;TZID=UTC:20260819T170000
DTEND;TZID=UTC:20260819T180000
DTSTAMP:20260810T173157Z
CREATED:20260810T173157Z
LAST-MODIFIED:20260810T173157Z
UID:10000679-1787158800-1787162400@practicalcsm.com
SUMMARY:Oracle Integration Customer Success Webcast with Syntax\, Ansell & HDR
DESCRIPTION:Join us as we explore how Ansell and HDR use Oracle Integration (OIC) in production\, including real-world integration patterns\, dynamic connections\, operational governance\, and MCP-enabled AI integration strategies. \nYou’ll also hear how Syntax Managed Services supports enterprise-scale OIC operations with 24×7 monitoring\, enhanced backups\, proactive governance\, and self-healing automation.
URL:https://practicalcsm.com/event/oracle-integration-customer-success-webcast-with-syntax-ansell-hdr/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260820T160000
DTEND;TZID=UTC:20260820T170000
DTSTAMP:20260811T090822Z
CREATED:20260811T090822Z
LAST-MODIFIED:20260811T090822Z
UID:10000680-1787241600-1787245200@practicalcsm.com
SUMMARY:The Perfect 30-60-90-day Plan for a New Customer Success Leader
DESCRIPTION:The first 90 days in a new leadership role can define your long-term success\, but not because you move fast. The best leaders slow down first: they assess the situation\, align their team and stakeholders around shared priorities\, and act with purpose once the moment is right. Whether you’re a first-time leader or inheriting an established CS org\, you’ll leave this session with a proven 30-60-90 day framework for building credibility and momentum from day one.\n  \nYou’ll learn how to: \n\nAssess your team\, customers and business to uncover opportunities before making changes.\nAlign stakeholders around priorities\, goals and a shared vision for customer success.\nAct with confidence by delivering early wins and building momentum that lasts well beyond your first 90 days.
URL:https://practicalcsm.com/event/the-perfect-30-60-90-day-plan-for-a-new-customer-success-leader/
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DTSTART;TZID=UTC:20260820T170000
DTEND;TZID=UTC:20260820T180000
DTSTAMP:20260720T094129Z
CREATED:20260720T094129Z
LAST-MODIFIED:20260720T094129Z
UID:10000666-1787245200-1787248800@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - August 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-august-2026/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260826T160000
DTEND;TZID=UTC:20260826T170000
DTSTAMP:20260720T092951Z
CREATED:20260720T092951Z
LAST-MODIFIED:20260720T092951Z
UID:10000665-1787760000-1787763600@practicalcsm.com
SUMMARY:The future of customer onboarding
DESCRIPTION:Most onboarding programs still run on a fixed timeline: a set walkthrough\, then silence until renewal. That doesn’t match how often products change now\, or what customers expect once the sales process ends. \nSo what replaces the 90-day model? And when AI can personalize onboarding content and handle scheduling and admin\, what’s actually left for the CSM to do? \nJoin Kadee Acree\, Director of Customer Success at UKG\, as she breaks down what’s replacing time-boxed onboarding: continuous programs that adjust to each customer\, clear lines between what to automate and what needs a person\, and new ways to tell if onboarding is actually working. \nWhat we’re covering:\n\nThe end of the 90-day model: Why fixed-timeline onboarding breaks down when products ship weekly\, and what’s replacing it.\nThe human vs. automation split: Which onboarding tasks (scheduling\, file transfer\, status updates) should be handed to the customer or automated\, and where a CSM still needs to show up.\nAI in onboarding\, today: Which AI-driven onboarding uses are already delivering results\, and which are still stuck at the pilot stage.\n\nIn this session\, you’ll learn how to:\n\nMove from a fixed onboarding period to a continuous\, adaptive one\nSeparate onboarding admin work from the parts that require judgment\nGive customers a way to progress without waiting on a CSM\nEvaluate which AI onboarding tools are ready to use and which aren’t\nMeasure onboarding success without relying on a fixed end date
URL:https://practicalcsm.com/event/the-future-of-customer-onboarding/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260827T160000
DTEND;TZID=UTC:20260827T170000
DTSTAMP:20260727T110307Z
CREATED:20260727T110307Z
LAST-MODIFIED:20260727T110307Z
UID:10000673-1787846400-1787850000@practicalcsm.com
SUMMARY:Strategies To Reduce Procurement Costs and Increase Productivity With AI
DESCRIPTION:Although many businesses have access to large amounts of customer data\, turning that information into faster\, smarter decisions that yield positive business outcomes can be a challenge. To uncover hidden savings opportunities\, strengthen spend visibility\, and more\, many procurement leaders are turning to AI. \nThis webinar brings together industry experts to explore how advanced procurement teams are leveraging AI to reduce costs and increase productivity. Discover strategies that deliver measurable results and break down foundational capabilities that enable long-term success with AI procurement. \nWatch to learn more about:\n● Procurement’s next evolution\n● Where AI is delivering value today\n● The importance of a strong foundation\n● What procurement leaders should do next
URL:https://practicalcsm.com/event/strategies-to-reduce-procurement-costs-and-increase-productivity-with-ai/
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DTSTART;TZID=UTC:20260916T170000
DTEND;TZID=UTC:20260916T180000
DTSTAMP:20260727T110009Z
CREATED:20260727T104506Z
LAST-MODIFIED:20260727T110009Z
UID:10000672-1789578000-1789581600@practicalcsm.com
SUMMARY:The Shift: How support became the new front line of customer success
DESCRIPTION:How the most reactive team in the business became its most strategic\, and what that means for how you organize around the customer. \nSupport and success have long operated on a handoff model: support puts out fires\, success owns the relationship. \nThat model is breaking. Not because support’s mandate changed\, but because AI can now surface what support teams have known all along: every ticket is a data point on friction\, customer sentiment\, and risk. AI can find those patterns at scale\, in real time\, in ways a static health score never could. \nIf your QBRs are full of positive conversations only to be followed by an unexpected churn notice\, you’re likely missing the signals hiding in your day-to-day support interactions. \nJoin Ashley Wagner\, VP of Customer Experience\, Blackthorn.io\, Hélène Vincent\, CRO\, and Jonathan Lapinsky\, CPO\, TeamSupport\, as they make the case for a different operating model\, one where every support interaction becomes customer intelligence that equips customer success with the signals they need to build stronger relationships\, reduce churn\, and identify expansion opportunities.
URL:https://practicalcsm.com/event/the-shift-how-support-became-the-new-front-line-of-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260917T170000
DTEND;TZID=UTC:20260917T180000
DTSTAMP:20260720T094558Z
CREATED:20260720T094558Z
LAST-MODIFIED:20260720T094558Z
UID:10000668-1789664400-1789668000@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - September 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-september-2026/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260923T170000
DTEND;TZID=UTC:20260923T180000
DTSTAMP:20260727T114953Z
CREATED:20260727T114953Z
LAST-MODIFIED:20260727T114953Z
UID:10000674-1790182800-1790186400@practicalcsm.com
SUMMARY:From Behavior to Business Value -- Operationalizing Customer Experience
DESCRIPTION:from business performance. In today’s digital\, data-rich environment\, that approach is no longer sufficient. \nUnfortunately\, many organizations have taken a misguided approach for delivering CX\, focusing on reactive activities rather than intentionally designing for CX. For successful CX\, a shift is needed to enable meaningful measures that not only reflect customer interactions\, but also how CX impacts business results. \nThis presentation introduces a practical framework for transforming CX into a measurable business driver by aligning employee behaviors with customer expectations and linking those behaviors directly to business results. \nKey Takeaways:\n– Where good CX actually starts.\n– Moving from perception metrics to business results.\n– Critical factors for success for CX measurement.
URL:https://practicalcsm.com/event/from-behavior-to-business-value-operationalizing-customer-experience/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260924T170000
DTEND;TZID=UTC:20260924T180000
DTSTAMP:20260811T091829Z
CREATED:20260811T091829Z
LAST-MODIFIED:20260811T091829Z
UID:10000681-1790269200-1790272800@practicalcsm.com
SUMMARY:How agentic AI drives product adoption.
DESCRIPTION:CS teams are expected to drive faster onboarding\, stronger product adoption\, and better customer outcomes\, often without additional headcount. Traditional customer education\, built on static courses and one-size-fits-none onboarding paths\, can’t keep up. \nIn this live session with LearnUpon\, we’ll explore how agentic customer education uses AI and real-time customer behavior to give every customer a learning path built around them. \nIf you lead a CS or Support team\, this session will show you how to get customers to value faster\, without adding headcount to do it. \nWhat we’re covering:\n\nThe shift to agentic customer education – why static LMS courses and linear onboarding flows are being replaced by learning experiences that adapt to each customer’s behavior\, in real time.\nOnboarding that reads the room – how AI agents detect when a customer is stuck\, hesitating\, or moving fast\, and adjust the journey accordingly\, without a CSM manually triggering anything.\nProving it matters – the frameworks CS leaders are using to connect customer education directly to time-to-value and support ticket volume\, so it’s never framed as a “nice to have.”\n\nIn this session\, you’ll learn how to:\n\nReduce repetitive onboarding and product training without sacrificing the customer experience.\nDeliver personalized learning journeys based on real-time customer behavior.\nUse AI to automate course creation\, enrollment\, reminders\, and progress tracking.\nFree your CS team to focus on strategic customer conversations.\nMeasure the impact of customer education on product adoption\, support tickets\, and time-to-value.\nBuild a scalable customer education strategy that grows alongside your customer base.
URL:https://practicalcsm.com/event/how-agentic-ai-drives-product-adoption/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20261017T170000
DTEND;TZID=UTC:20261017T180000
DTSTAMP:20260720T095254Z
CREATED:20260720T094920Z
LAST-MODIFIED:20260720T095254Z
UID:10000669-1792256400-1792260000@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - October 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-october-2026/
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