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X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260813T160000
DTEND;TZID=UTC:20260813T170000
DTSTAMP:20260728T073026
CREATED:20260727T120109Z
LAST-MODIFIED:20260727T120109Z
UID:10000676-1786636800-1786640400@practicalcsm.com
SUMMARY:Beyond Technology: Driving Organizational Readiness for Data-Driven Success
DESCRIPTION:Technology alone doesn’t drive success – mindset and execution are just as crucial. Many companies invest in cutting-edge tools but struggle with adoption due to siloed teams\, lack of leadership support\, and fragmented execution strategies. \nA fundamental shift in mindset is needed to approach use cases effectively\, ensuring that data-driven initiatives align with business goals and deliver real value. \nIn this session\, Zooplus will share their journey in fostering a data-first culture\, securing executive buy-in\, and operationalising customer data for maximum impact. \nWalk away with best practices for governance\, data activation\, and cross-functional collaboration to turn strategy into execution.
URL:https://practicalcsm.com/event/beyond-technology-driving-organizational-readiness-for-data-driven-success/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/07/image_1103002.webp
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260820T170000
DTEND;TZID=UTC:20260820T180000
DTSTAMP:20260728T073026
CREATED:20260720T094129Z
LAST-MODIFIED:20260720T094129Z
UID:10000666-1787245200-1787248800@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - August 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-august-2026/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/04/Deep-Target-e1784540235915.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260826T160000
DTEND;TZID=UTC:20260826T170000
DTSTAMP:20260728T073026
CREATED:20260720T092951Z
LAST-MODIFIED:20260720T092951Z
UID:10000665-1787760000-1787763600@practicalcsm.com
SUMMARY:The future of customer onboarding
DESCRIPTION:Most onboarding programs still run on a fixed timeline: a set walkthrough\, then silence until renewal. That doesn’t match how often products change now\, or what customers expect once the sales process ends. \nSo what replaces the 90-day model? And when AI can personalize onboarding content and handle scheduling and admin\, what’s actually left for the CSM to do? \nJoin Kadee Acree\, Director of Customer Success at UKG\, as she breaks down what’s replacing time-boxed onboarding: continuous programs that adjust to each customer\, clear lines between what to automate and what needs a person\, and new ways to tell if onboarding is actually working. \nWhat we’re covering:\n\nThe end of the 90-day model: Why fixed-timeline onboarding breaks down when products ship weekly\, and what’s replacing it.\nThe human vs. automation split: Which onboarding tasks (scheduling\, file transfer\, status updates) should be handed to the customer or automated\, and where a CSM still needs to show up.\nAI in onboarding\, today: Which AI-driven onboarding uses are already delivering results\, and which are still stuck at the pilot stage.\n\nIn this session\, you’ll learn how to:\n\nMove from a fixed onboarding period to a continuous\, adaptive one\nSeparate onboarding admin work from the parts that require judgment\nGive customers a way to progress without waiting on a CSM\nEvaluate which AI onboarding tools are ready to use and which aren’t\nMeasure onboarding success without relying on a fixed end date
URL:https://practicalcsm.com/event/the-future-of-customer-onboarding/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260827T160000
DTEND;TZID=UTC:20260827T170000
DTSTAMP:20260728T073026
CREATED:20260727T110307Z
LAST-MODIFIED:20260727T110307Z
UID:10000673-1787846400-1787850000@practicalcsm.com
SUMMARY:Strategies To Reduce Procurement Costs and Increase Productivity With AI
DESCRIPTION:Although many businesses have access to large amounts of customer data\, turning that information into faster\, smarter decisions that yield positive business outcomes can be a challenge. To uncover hidden savings opportunities\, strengthen spend visibility\, and more\, many procurement leaders are turning to AI. \nThis webinar brings together industry experts to explore how advanced procurement teams are leveraging AI to reduce costs and increase productivity. Discover strategies that deliver measurable results and break down foundational capabilities that enable long-term success with AI procurement. \nWatch to learn more about:\n● Procurement’s next evolution\n● Where AI is delivering value today\n● The importance of a strong foundation\n● What procurement leaders should do next
URL:https://practicalcsm.com/event/strategies-to-reduce-procurement-costs-and-increase-productivity-with-ai/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260916T170000
DTEND;TZID=UTC:20260916T180000
DTSTAMP:20260728T073026
CREATED:20260727T104506Z
LAST-MODIFIED:20260727T110009Z
UID:10000672-1789578000-1789581600@practicalcsm.com
SUMMARY:The Shift: How support became the new front line of customer success
DESCRIPTION:How the most reactive team in the business became its most strategic\, and what that means for how you organize around the customer. \nSupport and success have long operated on a handoff model: support puts out fires\, success owns the relationship. \nThat model is breaking. Not because support’s mandate changed\, but because AI can now surface what support teams have known all along: every ticket is a data point on friction\, customer sentiment\, and risk. AI can find those patterns at scale\, in real time\, in ways a static health score never could. \nIf your QBRs are full of positive conversations only to be followed by an unexpected churn notice\, you’re likely missing the signals hiding in your day-to-day support interactions. \nJoin Ashley Wagner\, VP of Customer Experience\, Blackthorn.io\, Hélène Vincent\, CRO\, and Jonathan Lapinsky\, CPO\, TeamSupport\, as they make the case for a different operating model\, one where every support interaction becomes customer intelligence that equips customer success with the signals they need to build stronger relationships\, reduce churn\, and identify expansion opportunities.
URL:https://practicalcsm.com/event/the-shift-how-support-became-the-new-front-line-of-customer-success/
ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2026/07/1785139197819.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260917T170000
DTEND;TZID=UTC:20260917T180000
DTSTAMP:20260728T073026
CREATED:20260720T094558Z
LAST-MODIFIED:20260720T094558Z
UID:10000668-1789664400-1789668000@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - September 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-september-2026/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/04/Deep-Target-e1784540235915.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260923T170000
DTEND;TZID=UTC:20260923T180000
DTSTAMP:20260728T073027
CREATED:20260727T114953Z
LAST-MODIFIED:20260727T114953Z
UID:10000674-1790182800-1790186400@practicalcsm.com
SUMMARY:From Behavior to Business Value -- Operationalizing Customer Experience
DESCRIPTION:from business performance. In today’s digital\, data-rich environment\, that approach is no longer sufficient. \nUnfortunately\, many organizations have taken a misguided approach for delivering CX\, focusing on reactive activities rather than intentionally designing for CX. For successful CX\, a shift is needed to enable meaningful measures that not only reflect customer interactions\, but also how CX impacts business results. \nThis presentation introduces a practical framework for transforming CX into a measurable business driver by aligning employee behaviors with customer expectations and linking those behaviors directly to business results. \nKey Takeaways:\n– Where good CX actually starts.\n– Moving from perception metrics to business results.\n– Critical factors for success for CX measurement.
URL:https://practicalcsm.com/event/from-behavior-to-business-value-operationalizing-customer-experience/
ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2026/07/image_1099517.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261017T170000
DTEND;TZID=UTC:20261017T180000
DTSTAMP:20260728T073027
CREATED:20260720T094920Z
LAST-MODIFIED:20260720T095254Z
UID:10000669-1792256400-1792260000@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - October 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-october-2026/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/04/Deep-Target-e1784540235915.png
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