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DTSTART;TZID=UTC:20260916T170000
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SUMMARY:The Shift: How support became the new front line of customer success
DESCRIPTION:How the most reactive team in the business became its most strategic\, and what that means for how you organize around the customer. \nSupport and success have long operated on a handoff model: support puts out fires\, success owns the relationship. \nThat model is breaking. Not because support’s mandate changed\, but because AI can now surface what support teams have known all along: every ticket is a data point on friction\, customer sentiment\, and risk. AI can find those patterns at scale\, in real time\, in ways a static health score never could. \nIf your QBRs are full of positive conversations only to be followed by an unexpected churn notice\, you’re likely missing the signals hiding in your day-to-day support interactions. \nJoin Ashley Wagner\, VP of Customer Experience\, Blackthorn.io\, Hélène Vincent\, CRO\, and Jonathan Lapinsky\, CPO\, TeamSupport\, as they make the case for a different operating model\, one where every support interaction becomes customer intelligence that equips customer success with the signals they need to build stronger relationships\, reduce churn\, and identify expansion opportunities.
URL:https://practicalcsm.com/event/the-shift-how-support-became-the-new-front-line-of-customer-success/
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DTSTART;TZID=UTC:20260917T170000
DTEND;TZID=UTC:20260917T180000
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CREATED:20260720T094558Z
LAST-MODIFIED:20260720T094558Z
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SUMMARY:DeepTarget Customer Success Webinar - September 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-september-2026/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/04/Deep-Target-e1784540235915.png
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260923T170000
DTEND;TZID=UTC:20260923T180000
DTSTAMP:20260728T085847
CREATED:20260727T114953Z
LAST-MODIFIED:20260727T114953Z
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SUMMARY:From Behavior to Business Value -- Operationalizing Customer Experience
DESCRIPTION:from business performance. In today’s digital\, data-rich environment\, that approach is no longer sufficient. \nUnfortunately\, many organizations have taken a misguided approach for delivering CX\, focusing on reactive activities rather than intentionally designing for CX. For successful CX\, a shift is needed to enable meaningful measures that not only reflect customer interactions\, but also how CX impacts business results. \nThis presentation introduces a practical framework for transforming CX into a measurable business driver by aligning employee behaviors with customer expectations and linking those behaviors directly to business results. \nKey Takeaways:\n– Where good CX actually starts.\n– Moving from perception metrics to business results.\n– Critical factors for success for CX measurement.
URL:https://practicalcsm.com/event/from-behavior-to-business-value-operationalizing-customer-experience/
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DTSTART;TZID=UTC:20261017T170000
DTEND;TZID=UTC:20261017T180000
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CREATED:20260720T094920Z
LAST-MODIFIED:20260720T095254Z
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SUMMARY:DeepTarget Customer Success Webinar - October 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-october-2026/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/04/Deep-Target-e1784540235915.png
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