BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Practical CSM - ECPv6.14.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Practical CSM X-ORIGINAL-URL:https://practicalcsm.com X-WR-CALDESC:Events for Practical CSM REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:UTC BEGIN:STANDARD TZOFFSETFROM:+0000 TZOFFSETTO:+0000 TZNAME:UTC DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=UTC:20250326T160000 DTEND;TZID=UTC:20250326T170000 DTSTAMP:20260403T191819 CREATED:20250228T150422Z LAST-MODIFIED:20250228T150422Z UID:10000493-1743004800-1743008400@practicalcsm.com SUMMARY:Customer Success and Revenue Generation DESCRIPTION:How Customer Success Management can positively impact revenue URL:https://practicalcsm.com/event/customer-success-and-revenue-generation/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/revenue-generation-live-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250325T170000 DTEND;TZID=UTC:20250325T180000 DTSTAMP:20260403T191819 CREATED:20250220T151618Z LAST-MODIFIED:20250220T151618Z UID:10000485-1742922000-1742925600@practicalcsm.com SUMMARY:Pivoting from acquisition-first to customer-first revenue growth DESCRIPTION:“Churn is bad\, and what we’ve been doing is not working.” This is the most common challenge revenue and customer success leaders face in 2025. The solution: businesses are shifting from an acquisition-first to a customer-first motion to retain and grow revenue from the install base. This is customer-led growth. But\, for it to be successful and sustainable\, customer-led growth must be a company-wide initiative. Michael Harnum\, CEO of ESG\, and Chris Dishman\, SVP of Global Customer Success at Totango\, will share tactical practices of how revenue leaders are driving this pivot within their organization\, and how a combination of customer success software and change management support is superior to achieving quick time to value for both the business and it’s customers.. URL:https://practicalcsm.com/event/pivoting-from-acquisition-first-to-customer-first-revenue-growth/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Totango.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250320T170000 DTEND;TZID=UTC:20250320T180000 DTSTAMP:20260403T191819 CREATED:20250117T181712Z LAST-MODIFIED:20250117T181712Z UID:10000481-1742490000-1742493600@practicalcsm.com SUMMARY:DeepTarget Customer Success Webinar Series DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today! URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-series-3/ ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2024/02/236350fc-94c8-4e77-a14f-6192c14522d1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250319T160000 DTEND;TZID=UTC:20250319T170000 DTSTAMP:20260403T191819 CREATED:20250220T162155Z LAST-MODIFIED:20250220T162155Z UID:10000490-1742400000-1742403600@practicalcsm.com SUMMARY:How to Boost Agent Speed Without Compromising Service DESCRIPTION:Are long handle times dragging down your support team’s efficiency? \nYou’re not alone. Long handle times often mean your agents are battling inefficient workflows\, hard-to-find knowledge\, and repetitive tasks. But it doesn’t have to be this way. \nJoin our webinar to learn four practical strategies to help your agents work faster while delivering the quality service your customers expect. Designed for SupportOps leaders\, this session will show you how to: \n\nIdentify process gaps and build workflows your agents can rely on.\nMake knowledge a seamless part of your team’s day-to-day operations.\nAutomate time-wasting manual tasks for better productivity.\nCollect the right information upfront to eliminate frustrating delays.\n\nAnd more! \nYou’ll leave this webinar with actionable steps you can implement this quarter to boost team speed and efficiency. Register now to save your spot! URL:https://practicalcsm.com/event/how-to-boost-agent-speed-without-compromising-service/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/stonly.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250312 DTEND;VALUE=DATE:20250313 DTSTAMP:20260403T191819 CREATED:20250220T153230Z LAST-MODIFIED:20250220T153405Z UID:10000487-1741737600-1741823999@practicalcsm.com SUMMARY:Chief Revenue Officer Summit New York DESCRIPTION:Get in a room with this exclusive network of C-suite revenue leaders to network with your peers\, discuss common challenges\, and absorb industry insights to pave the way for revenue growth. \nApply now to get your free invite to join us in New York. \nThis is an exclusive\, invite-only gathering of C-suite revenue leaders. \nRequest your invite to take advantage of this unrivaled networking\, and learning opportunity so you can: \n– Implement impactful revenue acceleration tactics into your strategy. \n– Gain a strategic edge by leveraging the latest trends & emerging tech. \n– Build a network of local connections in our global C-suite community. URL:https://practicalcsm.com/event/chief-revenue-officer-summit-new-york/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Revenue.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250311T200000 DTEND;TZID=UTC:20250311T210000 DTSTAMP:20260403T191819 CREATED:20250228T155627Z LAST-MODIFIED:20250228T155627Z UID:10000496-1741723200-1741726800@practicalcsm.com SUMMARY:Scaling Success with Data: How 10xTravel Optimizes Customer Journeys DESCRIPTION:【Unlock the Secret to Travel Website & Community Growth: A Data-Driven Success Story!】\n🔥 Join the webinar to get a $20 Amazon gift card!\n✅ What you’ll learn in this power-packed hour:\n– Converting visitors into loyal community members.\n– Boosting retention with data-driven decisions.\n– Creating high-value personalized experiences.\n✅ Webinar details:\n– Speakers: Bryce Conway\, Founder & CEO at 10xTravel｜Adam Lorts\, Client Director at Appier\n– Date & Time: Wednesday\, March 11st\, 2PM-3PM (MST)｜5AM-6AM (GMT+8)\n– Platform: Zoom (A link to be provided in your confirmation email)\n✅ Perfect for:\n– Digital Marketers\n– Customer Experience Leaders\n– Analytics Professionals\n– Product Managers URL:https://practicalcsm.com/event/scaling-success-with-data-how-10xtravel-optimizes-customer-journeys/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1740747662323.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T170000 DTEND;TZID=UTC:20250304T180000 DTSTAMP:20260403T191819 CREATED:20250228T155000Z LAST-MODIFIED:20250228T155000Z UID:10000495-1741107600-1741111200@practicalcsm.com SUMMARY:Success Strategies For Boosting Employee And Customer Engagement DESCRIPTION:The role of L&D is constantly evolving\, with technological advancements\, learner expectations\, and business norms all changing. Despite this\, some old challenges are harder than others to overcome. In the recent Absorb State of Learning survey\, learner adoption and engagement were reported as the number one learning challenge teams face today. \nWhat are the steps that can be taken to finally put this age-old problem to bed? With a wide variety of teams today playing a role in the development and delivery of learning programs\, cross-functional teams need to work together to create positive and productive learning experiences that boost adoption and engagement for multiple stakeholders\, from employees to customers. \nLearning professionals across departments need to learn from one another’s experiences to understand common learning characteristics and successful learner experiences to make sure all learners\, whether they’re internal or external\, are agile\, resilient\, and engaged to reach their corporate goals. \nIf this is something your teams are struggling with\, or maybe you’re looking to expand your programs to new audience segments\, join speakers from the Absorb HR and Customer Success teams as they walk through ways you can optimize the learning process. So you can enhance the learner experience to increase adoption and engagement\, impact employee retention and learner productivity\, and expand and sustain your current customer base. URL:https://practicalcsm.com/event/success-strategies-for-boosting-employee-and-customer-engagement/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1738242224374.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T150000 DTEND;TZID=UTC:20250304T160000 DTSTAMP:20260403T191819 CREATED:20250221T142637Z LAST-MODIFIED:20250221T142637Z UID:10000492-1741100400-1741104000@practicalcsm.com SUMMARY:Marketing in 2025: The Key Trends\, Strategies & Tactics You Can’t Miss DESCRIPTION:Get ready for an engaging webinar where we’ll break down the essential marketing trends\, strategies\, and tactics that will shape the landscape in 2025 and beyond.  \nIn this insightful session\, we’ll explore how two very different brands—Duolingo and Dolce & Gabbana—are leading the charge in the ever-evolving marketing landscape. From leveraging influencer marketing to humor-driven social media and luxury storytelling\, this webinar will feature insights from both Piera and Melissa on successful campaigns they’ve worked on. Learn how brands are tapping into cultural moments and maintaining authenticity while driving impactful engagement.  \nThis is your chance to learn from two leading global brands and gain actionable takeaways for staying ahead of the marketing trends that will shape 2025.   URL:https://practicalcsm.com/event/marketing-in-2025-the-key-trends-strategies-tactics-you-cant-miss/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/brandwatch2.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T100000 DTEND;TZID=UTC:20250304T110000 DTSTAMP:20260403T191819 CREATED:20250220T151140Z LAST-MODIFIED:20250220T151140Z UID:10000484-1741082400-1741086000@practicalcsm.com SUMMARY:Customer Success with Oracle Guided Learning and Virgin Media O2 DESCRIPTION:Oracle Guided Learning (OGL) is Oracle’s digital adoption platform that supports end users to complete tasks in the flow of work.\n\n\n\n\nJoin us for a 45-minute live webinar to hear how Virgin Media O2 implemented Oracle Guided Learning to support end user adoption and drive business change for Oracle Fusion HCM. In addition to providing in-application guidance for key tasks and processes\, they also integrated banners and news icons to enhance the user experience and reinforce key messages. \nDuring this webinar we will: \n\nOutline the key features of OGL and run a short demonstration\nDiscuss the recent OGL deployment with Ben Jose from Virgin Media O2\nHost a customer Q&A session URL:https://practicalcsm.com/event/customer-success-with-oracle-guided-learning-and-virgin-media-o2/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/Oracle.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250304T080000 DTEND;TZID=UTC:20250304T090000 DTSTAMP:20260403T191819 CREATED:20250228T151322Z LAST-MODIFIED:20250228T151322Z UID:10000494-1741075200-1741078800@practicalcsm.com SUMMARY:Customer Success Certified: Core live training DESCRIPTION:Get customer success certified in just one day with our live\, CPD-accredited training on March 4 at 9 AM CET. \nWhat you’ll get: \n✅ Expert guidance on onboarding\, retention\, churn\, renewals\, and upsells.\n✅ Real-time answers to your burning questions during the live session.\n✅ Networking opportunities with like-minded professionals.\n✅ Lifetime access to on-demand course content and exclusive bonus materials. \nCertified customer success professionals earn an average of $6\,431 more annually. Ready to join them? \nP.S. Pro+ members get this certification for free. \nNote: Submitting the registration form does not confirm your purchase. URL:https://practicalcsm.com/event/customer-success-certified-core-live-training/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/1733306238091.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250226T200000 DTEND;TZID=UTC:20250226T210000 DTSTAMP:20260403T191819 CREATED:20250117T181009Z LAST-MODIFIED:20250117T181009Z UID:10000478-1740600000-1740603600@practicalcsm.com SUMMARY:Master Omnichannel Engagement for Seamless Customer Experiences DESCRIPTION:Bridge the gaps between channels and create customer journeys that inspire loyalty. URL:https://practicalcsm.com/event/master-omnichannel-engagement-for-seamless-customer-experiences/ ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/01/66b3a3ecce2644c1bc3c453d77bb833f.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250225T180000 DTEND;TZID=UTC:20250225T190000 DTSTAMP:20260403T191819 CREATED:20250221T131731Z LAST-MODIFIED:20250221T131731Z UID:10000491-1740506400-1740510000@practicalcsm.com SUMMARY:Navigating Crisis: How brand sentiment drives effective response DESCRIPTION:In today’s fast-paced digital world\, a brand’s reputation can change in an instant. Understanding how to navigate a crisis and respond effectively is more important than ever. Join us for Navigating Crisis: How brand sentiment drives effective response\, a deep dive into how monitoring and analyzing brand sentiment can be your key to managing critical situations.  \nDon’t miss out on this opportunity to learn how to leverage sentiment data to protect and strengthen your brand\, even in the toughest of times. Whether you’re a seasoned communications professional or just starting to understand the power of social listening\, this webinar will give you actionable insights you can apply right away.  URL:https://practicalcsm.com/event/navigating-crisis-how-brand-sentiment-drives-effective-response/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/02/brandwatch.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250220T170000 DTEND;TZID=UTC:20250220T180000 DTSTAMP:20260403T191819 CREATED:20250117T181656Z LAST-MODIFIED:20250117T181656Z UID:10000480-1740070800-1740074400@practicalcsm.com SUMMARY:DeepTarget Customer Success Webinar Series DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today! URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-series-2/ ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2024/02/236350fc-94c8-4e77-a14f-6192c14522d1.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250212T190000 DTEND;TZID=UTC:20250212T200000 DTSTAMP:20260403T191819 CREATED:20250117T164040Z LAST-MODIFIED:20250117T164040Z UID:10000467-1739386800-1739390400@practicalcsm.com SUMMARY:Stop volunteering your team away: How to define\, design\, and deliver premium customer success packages DESCRIPTION:If your team needs to monetize customer success this year\, join this valuable webinar led by customer onboarding and value realization expert\, Donna Weber. \nParticipants will receive an exclusive go-to-market template and gain invaluable insights and practical guidance on monetizing customer success services. \nThis valuable webinar will enable you to: \n\n\n\nDescribe the benefits of charging for customer success services\, enhancing both customer satisfaction and company profitability\nDefine a bundled subscription service to onboard\, enable\, and guide customers toward ongoing value\nDesign a go-to-market plan to successfully introduce your new product to the market\nDeliver increasing levels of value to your customers and your company\, ensuring sustainable growth and success URL:https://practicalcsm.com/event/stop-volunteering-your-team-away-how-to-define-design-and-deliver-premium-customer-success-packages/ ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/01/Stop-volunteering-your-team-away-2-1280x720-1.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250211T190000 DTEND;TZID=UTC:20250211T200000 DTSTAMP:20260403T191819 CREATED:20250117T180820Z LAST-MODIFIED:20250117T180959Z UID:10000477-1739300400-1739304000@practicalcsm.com SUMMARY:The Future of Behavioral Intelligence: Improving CX with Dynamic Data DESCRIPTION:Join Industry leaders as they discuss the benefits of dynamic data for CX/EX vs. more traditional\, timely feedback methods. URL:https://practicalcsm.com/event/the-future-of-behavioral-intelligence-improving-cx-with-dynamic-data/ ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/01/27a324f9e8c645aab3cbe699007d7b56.webp END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250211 DTEND;VALUE=DATE:20250212 DTSTAMP:20260403T191819 CREATED:20241112T111518Z LAST-MODIFIED:20241112T111518Z UID:10000446-1739232000-1739318399@practicalcsm.com SUMMARY:Customer Success Summit Austin DESCRIPTION:Join leading CS experts in Austin as they showcase real-world case studies\, essential strategies\, and innovative tools. Dive deep into key trends and success stories that will help you refine your onboarding\, crush churn\, and increase adoption\, loyalty & expansion. \nWe’re bringing together the brightest minds in customer success for two days of unrivaled networking\, learning\, and discussion so you can: \n– Leverage emerging tech to amplify your impact and scale operations. \n– Meet mentors & build a local network within our global community. \n– Prove the strategic value of CS and embed a customer-centric mindset across your entire org. URL:https://practicalcsm.com/event/customer-success-summit-austin/ ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2024/11/CCC3.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250204T143000 DTEND;TZID=UTC:20250204T153000 DTSTAMP:20260403T191819 CREATED:20250117T164939Z LAST-MODIFIED:20250117T164939Z UID:10000469-1738679400-1738683000@practicalcsm.com SUMMARY:Transforming Customer Success into a Revenue Powerhouse DESCRIPTION:Customer Success is no longer just about retention\, it’s about driving growth. Are you ready to lead the charge? \nJoin us on for an exclusive webinar hosted by Brent Krempges\, Chief Customer Officer\, Gainsight alongside guest hosts Michelle MacCarthy VP\, Global Head of Customer Experience and Tim Eclair- Heath\, VP\, Global Head of Customer Success Operations\, Unit4. \nYou’ll walk away with: \n\nStrategy-level ideas to drive sustainable growth: aligning CS strategies with business goals to boost ROI and drive predictable revenue\nTactical how-to’s from Unit4’s Success4U program: including how they scale support\, delivering unmatched value to customers\, and turning CS into a predictable profit center\n\nThis is your opportunity to learn actionable strategies and elevate your CS strategy to fuel long-term success. \nDon’t miss out\, register now and take your seat at the forefront of Customer Success innovation! URL:https://practicalcsm.com/event/transforming-customer-success-into-a-revenue-powerhouse/ ATTACH;FMTTYPE=image/webp:https://practicalcsm.com/wp-content/uploads/2025/01/The-Essential-Guide-to-High-Touch-Customer-Success-Management-800x420-1.webp END:VEVENT BEGIN:VEVENT DTSTART;TZID=UTC:20250130T170000 DTEND;TZID=UTC:20250130T180000 DTSTAMP:20260403T191819 CREATED:20250117T171242Z LAST-MODIFIED:20250117T171242Z UID:10000471-1738256400-1738260000@practicalcsm.com SUMMARY:AI CSMs: Our Future\, or Fiction? DESCRIPTION:AI is changing everything—including Customer Success\, but let’s answer the questions on everyone’s mind: \nWill it make CSMs more valuable\, or make them obsolete? \nCan AI help CS teams scale without adding headcount? \nAnd how do you keep the “human” in Customer Success when AI is running the show? \nThe truth? AI won’t replace your CSMs—it’ll free them. \nFrom predictive insights to automation\, AI enables CS teams to eliminate operational blind spots\, scale efficiently\, and shift focus from reactive renewals to strategic growth initiatives. URL:https://practicalcsm.com/event/ai-csms-our-future-or-fiction/ ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2025/01/Resource-Tile-1024x577-1.jpg END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250130 DTEND;VALUE=DATE:20250131 DTSTAMP:20260403T191819 CREATED:20250117T180438Z LAST-MODIFIED:20250117T180438Z UID:10000476-1738195200-1738281599@practicalcsm.com SUMMARY:The Customer Conference - London DESCRIPTION:MEET THE EUROPEAN CUSTOMER SUCCESS COMMUNITYAND BUILD TOGETHER THE FUTURE OF CS!\n\n\nThe Customer Conference is the leading international Independent Customer Success Event for tech companies that bring together Customer Success practitioners\, experts\, leaders\, evangelists\, and activists as well as SaaS savvy folks to meet\, make connections\, and share the vision of the Customer Success Innovation Future. URL:https://practicalcsm.com/event/the-customer-conference-london/ ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/01/TCC.png END:VEVENT END:VCALENDAR