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X-WR-CALDESC:Events for Practical CSM
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DTSTART;TZID=UTC:20250220T170000
DTEND;TZID=UTC:20250220T180000
DTSTAMP:20260403T210432
CREATED:20250117T181656Z
LAST-MODIFIED:20250117T181656Z
UID:10000480-1740070800-1740074400@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar Series
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-series-2/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250212T190000
DTEND;TZID=UTC:20250212T200000
DTSTAMP:20260403T210432
CREATED:20250117T164040Z
LAST-MODIFIED:20250117T164040Z
UID:10000467-1739386800-1739390400@practicalcsm.com
SUMMARY:Stop volunteering your team away:  How to define\, design\, and deliver premium customer success packages
DESCRIPTION:If your team needs to monetize customer success this year\, join this valuable webinar led by customer onboarding and value realization expert\, Donna Weber. \nParticipants will receive an exclusive go-to-market template and gain invaluable insights and practical guidance on monetizing customer success services. \nThis valuable webinar will enable you to: \n\n\n\nDescribe the benefits of charging for customer success services\, enhancing both customer satisfaction and company profitability\nDefine a bundled subscription service to onboard\, enable\, and guide customers toward ongoing value\nDesign a go-to-market plan to successfully introduce your new product to the market\nDeliver increasing levels of value to your customers and your company\, ensuring sustainable growth and success
URL:https://practicalcsm.com/event/stop-volunteering-your-team-away-how-to-define-design-and-deliver-premium-customer-success-packages/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250211T190000
DTEND;TZID=UTC:20250211T200000
DTSTAMP:20260403T210432
CREATED:20250117T180820Z
LAST-MODIFIED:20250117T180959Z
UID:10000477-1739300400-1739304000@practicalcsm.com
SUMMARY:The Future of Behavioral Intelligence: Improving CX with Dynamic Data
DESCRIPTION:Join Industry leaders as they discuss the benefits of dynamic data for CX/EX vs. more traditional\, timely feedback methods.
URL:https://practicalcsm.com/event/the-future-of-behavioral-intelligence-improving-cx-with-dynamic-data/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250211
DTEND;VALUE=DATE:20250212
DTSTAMP:20260403T210432
CREATED:20241112T111518Z
LAST-MODIFIED:20241112T111518Z
UID:10000446-1739232000-1739318399@practicalcsm.com
SUMMARY:Customer Success Summit Austin
DESCRIPTION:Join leading CS experts in Austin as they showcase real-world case studies\, essential strategies\, and innovative tools. Dive deep into key trends and success stories that will help you refine your onboarding\, crush churn\, and increase adoption\, loyalty & expansion. \nWe’re bringing together the brightest minds in customer success for two days of unrivaled networking\, learning\, and discussion so you can: \n– Leverage emerging tech to amplify your impact and scale operations. \n– Meet mentors & build a local network within our global community. \n– Prove the strategic value of CS and embed a customer-centric mindset across your entire org.
URL:https://practicalcsm.com/event/customer-success-summit-austin/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250204T143000
DTEND;TZID=UTC:20250204T153000
DTSTAMP:20260403T210432
CREATED:20250117T164939Z
LAST-MODIFIED:20250117T164939Z
UID:10000469-1738679400-1738683000@practicalcsm.com
SUMMARY:Transforming Customer Success into a Revenue Powerhouse
DESCRIPTION:Customer Success is no longer just about retention\, it’s about driving growth. Are you ready to lead the charge? \nJoin us on for an exclusive webinar hosted by Brent Krempges\, Chief Customer Officer\, Gainsight alongside guest hosts Michelle MacCarthy VP\, Global Head of Customer Experience and Tim Eclair- Heath\, VP\, Global Head of Customer Success Operations\, Unit4. \nYou’ll walk away with: \n\nStrategy-level ideas to drive sustainable growth: aligning CS strategies with business goals to boost ROI and drive predictable revenue\nTactical how-to’s from Unit4’s Success4U program: including how they scale support\, delivering unmatched value to customers\, and turning CS into a predictable profit center\n\nThis is your opportunity to learn actionable strategies and elevate your CS strategy to fuel long-term success. \nDon’t miss out\, register now and take your seat at the forefront of Customer Success innovation!
URL:https://practicalcsm.com/event/transforming-customer-success-into-a-revenue-powerhouse/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250130T170000
DTEND;TZID=UTC:20250130T180000
DTSTAMP:20260403T210432
CREATED:20250117T171242Z
LAST-MODIFIED:20250117T171242Z
UID:10000471-1738256400-1738260000@practicalcsm.com
SUMMARY:AI CSMs: Our Future\, or Fiction?
DESCRIPTION:AI is changing everything—including Customer Success\, but let’s answer the questions on everyone’s mind: \nWill it make CSMs more valuable\, or make them obsolete? \nCan AI help CS teams scale without adding headcount? \nAnd how do you keep the “human” in Customer Success when AI is running the show? \nThe truth? AI won’t replace your CSMs—it’ll free them. \nFrom predictive insights to automation\, AI enables CS teams to eliminate operational blind spots\, scale efficiently\, and shift focus from reactive renewals to strategic growth initiatives.
URL:https://practicalcsm.com/event/ai-csms-our-future-or-fiction/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250130
DTEND;VALUE=DATE:20250131
DTSTAMP:20260403T210432
CREATED:20250117T180438Z
LAST-MODIFIED:20250117T180438Z
UID:10000476-1738195200-1738281599@practicalcsm.com
SUMMARY:The Customer Conference - London
DESCRIPTION:MEET THE EUROPEAN CUSTOMER SUCCESS COMMUNITYAND BUILD TOGETHER THE FUTURE OF CS!\n\n\nThe Customer Conference is the leading international Independent Customer Success Event for tech companies that bring together Customer Success practitioners\, experts\, leaders\, evangelists\, and activists as well as SaaS savvy folks to meet\, make connections\, and share the vision of the Customer Success Innovation Future.
URL:https://practicalcsm.com/event/the-customer-conference-london/
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