Practical CSM

Transforming Customer Success into a Revenue Powerhouse
2025-02-04 14:30 - 15:30 UTC
Customer Success is no longer just about retention, it’s about driving growth. Are you ready to lead the charge?
Join us on for an exclusive webinar hosted by Brent Krempges, Chief Customer Officer, Gainsight alongside guest hosts Michelle MacCarthy VP, Global Head of Customer Experience and Tim Eclair- Heath, VP, Global Head of Customer Success Operations, Unit4.
You’ll walk away with:

Strategy-level ideas to drive sustainable growth: aligning CS strategies with business goals to boost ROI and drive predictable revenue
Tactical how-to’s from Unit4’s Success4U program: including how they scale support, delivering unmatched value to customers, and turning CS into a predictable profit center

This is your opportunity to learn actionable strategies and elevate your CS strategy to fuel long-term success.
Don’t miss out, register now and take your seat at the forefront of Customer Success innovation!

AI CSMs: Our Future, or Fiction?
2025-01-30 17:00 - 18:00
AI is changing everything—including Customer Success, but let’s answer the questions on everyone’s mind:
Will it make CSMs more valuable, or make them obsolete?
Can AI help CS teams scale without adding headcount?
And how do you keep the “human” in Customer Success when AI is running the show?
The truth? AI won’t replace your CSMs—it’ll free them.
From predictive insights to automation, AI enables CS teams to eliminate operational blind spots, scale efficiently, and shift focus from reactive renewals to strategic growth initiatives.

The Customer Conference - London
2025-01-30
MEET THE EUROPEAN CUSTOMER SUCCESS COMMUNITYAND BUILD TOGETHER THE FUTURE OF CS!

The Customer Conference is the leading international Independent Customer Success Event for tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.
