Practical CSM

Customer Success with Oracle Guided Learning and Virgin Media O2
2025-03-04 10:00 - 11:00 UTC
Oracle Guided Learning (OGL) is Oracle’s digital adoption platform that supports end users to complete tasks in the flow of work.

Join us for a 45-minute live webinar to hear how Virgin Media O2 implemented Oracle Guided Learning to support end user adoption and drive business change for Oracle Fusion HCM. In addition to providing in-application guidance for key tasks and processes, they also integrated banners and news icons to enhance the user experience and reinforce key messages.
During this webinar we will:

Outline the key features of OGL and run a short demonstration
Discuss the recent OGL deployment with Ben Jose from Virgin Media O2
Host a customer Q&A session

Customer Success Certified: Core live training
2025-03-04 08:00 - 09:00
Get customer success certified in just one day with our live, CPD-accredited training on March 4 at 9 AM CET.
What you’ll get:
✅ Expert guidance on onboarding, retention, churn, renewals, and upsells.
✅ Real-time answers to your burning questions during the live session.
✅ Networking opportunities with like-minded professionals.
✅ Lifetime access to on-demand course content and exclusive bonus materials.
Certified customer success professionals earn an average of $6,431 more annually. Ready to join them?
P.S. Pro+ members get this certification for free.
Note: Submitting the registration form does not confirm your purchase.

Master Omnichannel Engagement for Seamless Customer Experiences
2025-02-26 20:00 - 21:00
Bridge the gaps between channels and create customer journeys that inspire loyalty.

Navigating Crisis: How brand sentiment drives effective response
2025-02-25 18:00 - 19:00
In today’s fast-paced digital world, a brand’s reputation can change in an instant. Understanding how to navigate a crisis and respond effectively is more important than ever. Join us for Navigating Crisis: How brand sentiment drives effective response, a deep dive into how monitoring and analyzing brand sentiment can be your key to managing critical situations.
Don’t miss out on this opportunity to learn how to leverage sentiment data to protect and strengthen your brand, even in the toughest of times. Whether you’re a seasoned communications professional or just starting to understand the power of social listening, this webinar will give you actionable insights you can apply right away.

DeepTarget Customer Success Webinar Series
2025-02-20 17:00 - 18:00
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month.
Each Webinar is unique and designed with you in mind. Learn how to grow your deposits, loans, revenue and customer loyalty through your DeepTarget platform.
Register Today!

Stop volunteering your team away: How to define, design, and deliver premium customer success packages
2025-02-12 19:00 - 20:00
If your team needs to monetize customer success this year, join this valuable webinar led by customer onboarding and value realization expert, Donna Weber.
Participants will receive an exclusive go-to-market template and gain invaluable insights and practical guidance on monetizing customer success services.
This valuable webinar will enable you to:

Describe the benefits of charging for customer success services, enhancing both customer satisfaction and company profitability
Define a bundled subscription service to onboard, enable, and guide customers toward ongoing value
Design a go-to-market plan to successfully introduce your new product to the market
Deliver increasing levels of value to your customers and your company, ensuring sustainable growth and success

The Future of Behavioral Intelligence: Improving CX with Dynamic Data
2025-02-11 19:00 - 20:00
Join Industry leaders as they discuss the benefits of dynamic data for CX/EX vs. more traditional, timely feedback methods.

Customer Success Summit Austin
2025-02-11
Join leading CS experts in Austin as they showcase real-world case studies, essential strategies, and innovative tools. Dive deep into key trends and success stories that will help you refine your onboarding, crush churn, and increase adoption, loyalty & expansion.
We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:
– Leverage emerging tech to amplify your impact and scale operations.
– Meet mentors & build a local network within our global community.
– Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Transforming Customer Success into a Revenue Powerhouse
2025-02-04 14:30 - 15:30
Customer Success is no longer just about retention, it’s about driving growth. Are you ready to lead the charge?
Join us on for an exclusive webinar hosted by Brent Krempges, Chief Customer Officer, Gainsight alongside guest hosts Michelle MacCarthy VP, Global Head of Customer Experience and Tim Eclair- Heath, VP, Global Head of Customer Success Operations, Unit4.
You’ll walk away with:

Strategy-level ideas to drive sustainable growth: aligning CS strategies with business goals to boost ROI and drive predictable revenue
Tactical how-to’s from Unit4’s Success4U program: including how they scale support, delivering unmatched value to customers, and turning CS into a predictable profit center

This is your opportunity to learn actionable strategies and elevate your CS strategy to fuel long-term success.
Don’t miss out, register now and take your seat at the forefront of Customer Success innovation!

AI CSMs: Our Future, or Fiction?
2025-01-30 17:00 - 18:00
AI is changing everything—including Customer Success, but let’s answer the questions on everyone’s mind:
Will it make CSMs more valuable, or make them obsolete?
Can AI help CS teams scale without adding headcount?
And how do you keep the “human” in Customer Success when AI is running the show?
The truth? AI won’t replace your CSMs—it’ll free them.
From predictive insights to automation, AI enables CS teams to eliminate operational blind spots, scale efficiently, and shift focus from reactive renewals to strategic growth initiatives.

The Customer Conference - London
2025-01-30
MEET THE EUROPEAN CUSTOMER SUCCESS COMMUNITYAND BUILD TOGETHER THE FUTURE OF CS!

The Customer Conference is the leading international Independent Customer Success Event for tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.
