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X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260728T190000
DTEND;TZID=UTC:20260728T200000
DTSTAMP:20260720T100441Z
CREATED:20260720T100441Z
LAST-MODIFIED:20260720T100441Z
UID:10000670-1785265200-1785268800@practicalcsm.com
SUMMARY:The Career Lifecycle:  A framework for owning your next move
DESCRIPTION:CS professionals are experts at managing customer journeys\, but rarely apply the same discipline to their own careers. This session introduces the Career Lifecycle framework\, a way to think about your career as a series of stages rather than a linear ladder\, each stage with its own signals and skills\, just like the customer journeys you manage every day. \nAshley Stamps-Lafont\, Executive Coach\, CS Strategist\, and founder of The Success Rx\, will walk through four stages of your career: Onboarding\, Advocacy\, Expansion\, and Transition. She spent the last decade building global post-sales teams across startups and unicorns\, and leaders trust her to help them own their next step. You’ll leave with practical signs to watch for and tactics to build the agency that many CS leaders realize\, often too late\, they already have. \nWhat you’ll take away: \n\nA gut-check on where you stand right now: onboarding\, expanding\, or deciding whether it’s time to move on\nHow to catch a bad fit early and earn trust fast in a new role\nThe signs it’s time to advocate for more scope\, title\, or comp\, and the data to make the case\nHow to read and get ahead of risk before it hits you
URL:https://practicalcsm.com/event/the-career-lifecycle-a-framework-for-owning-your-next-move/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260729T160000
DTEND;TZID=UTC:20260729T170000
DTSTAMP:20260708T092054Z
CREATED:20260708T092054Z
LAST-MODIFIED:20260708T092054Z
UID:10000664-1785340800-1785344400@practicalcsm.com
SUMMARY:Same Account\, Different Story: Closing the Visibility Gap Between Sales and CS
DESCRIPTION:Sales and Customer Success both play a role in growing customer accounts\, but they often work from different views of the customer. Sales\, for example\, typically has commercial history and expansion priorities in a CRM. Meanwhile\, CS teams live in a customer success platform with visibility into adoption\, value realization\, risks\, and day-to-day customer health. This visibility gap impacts key moments\, such as renewals\, expansions\, or onboarding handoffs\, and closing it starts with sharing customer context across both teams.  \nJoin Ori Entis\, EVP and GM of Product and Engineering at Gainsight\, and Brandon Stauber\, Senior Director of Partner Innovation at Salesforce\, to learn how closing this gap helps revenue teams build a shared view of the customer that carries through every key revenue moment. \nYou’ll walk away with: \n\nA look at where the sales-to-CS context gap shows up most\, and what it costs at renewal and expansion.\nA tactical view of what best-in-class alignment looks like when Sales and CS  are in sync and operating from the same context.\nA grounded perspective on how AI fits can help teams surface key signals\, reduce guesswork\, and move faster across the customer journe
URL:https://practicalcsm.com/event/same-account-different-story-closing-the-visibility-gap-between-sales-and-cs/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260730T180000
DTEND;TZID=UTC:20260730T190000
DTSTAMP:20260708T085706Z
CREATED:20260708T085706Z
LAST-MODIFIED:20260708T085706Z
UID:10000663-1785434400-1785438000@practicalcsm.com
SUMMARY:Using Agents for Customer Success
DESCRIPTION:Learn how Aron Schwartz and the Gumloop Success team use AI agents to stay ahead of churn\, spot expansion opportunities\, and drive adoption across a rapidly growing customer base.
URL:https://practicalcsm.com/event/using-agents-for-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260804T190000
DTEND;TZID=UTC:20260804T200000
DTSTAMP:20260727T104148Z
CREATED:20260727T104148Z
LAST-MODIFIED:20260727T104148Z
UID:10000671-1785870000-1785873600@practicalcsm.com
SUMMARY:Autonomous CS Agents and the Next Era of Customer Success
DESCRIPTION:Customer Success is about to move from “tell me what happened” to “go fix it.” \nFor years\, CS teams have lived inside dashboards\, health scores\, alerts\, and QBR prep. But the real work starts after the signal appears:\nWhy is engagement dropping? Are we single-threaded? Which stakeholder went quiet? Is this a product issue\, a business issue\, or a relationship issue? What should the CSM do next? That investigation is where Customer Success teams spend enormous time. \nOn August 4 at 11:00 AM PT\, We’re hosting a webinar with Nehal Patel\, Chief Customer Officer at BrandLight\, on the launch of Autonomous CS Agents. \nNehal challenged us with a simple but powerful question:\nCan AI agents identify relationship risks\, like single-threaded accounts\, declining engagement\, and weakening stakeholder coverage\, long before they become visible churn threats? That question gets to the heart of modern Customer Success. \nRelationship risk is often invisible until it is too late. By the time an account is escalated\, the real problem may have started weeks or months earlier.\nIn this webinar\, we will show how CS can move from reactive account management to autonomous investigation and action. \n• Why relationship risk is becoming central to modern CS\n• How AI agents can investigate risks before they become threats\n• How Needle Movers are expanding beyond product usage into business\, product\, relationship\, risk\, and opportunity signals\n• What it means to run CS in CSM-assist or fully autonomous mode\n• How Enterprise CS and Scaled CS can both benefit from long-horizon customer context \nThis is not just another AI feature launch.\nIt is a new operating model for Customer Success: autonomous agents that detect what matters\, investigate why it is happening\, recommend what to do\, and eventually take action.
URL:https://practicalcsm.com/event/autonomous-cs-agents-and-the-next-era-of-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260805T170000
DTEND;TZID=UTC:20260805T180000
DTSTAMP:20260727T115634Z
CREATED:20260727T115634Z
LAST-MODIFIED:20260727T115634Z
UID:10000675-1785949200-1785952800@practicalcsm.com
SUMMARY:From AI pilot to enterprise: what works\, what breaks\, and how to close the gap
DESCRIPTION:Early success with AI initiatives can create momentum\, but it can also mask hidden risks around ownership\, architecture\, visibility and governance. \nWatch the webinar\, From AI pilot to enterprise: what works\, what breaks\, and how to close the gap. Prabhakar Cherukuri\, Head – Enterprise Platforms\, LTM Limited\, and Vasant Balasubramanian\, GVP & GM\, Risk and AI Control Tower\, ServiceNow\, will show how organizations can establish stronger visibility\, governance\, and value tracking across the AI asset lifecycle. \nDuring this session\, you’ll learn strategies to: \n• Identify early AI decisions that can increase downstream risk\n• Gain visibility across AI assets\, ownership\, and dependencies\n• Build a scalable AI foundation tied to measurable outcomes \nDon’t miss this opportunity to learn how greater AI visibility and lifecycle governance can help your organization reduce rework\, support compliance readiness and scale AI adoption with more control.
URL:https://practicalcsm.com/event/from-ai-pilot-to-enterprise-what-works-what-breaks-and-how-to-close-the-gap/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260811T060000
DTEND;TZID=UTC:20260811T070000
DTSTAMP:20260729T091001Z
CREATED:20260729T091001Z
LAST-MODIFIED:20260729T091001Z
UID:10000677-1786428000-1786431600@practicalcsm.com
SUMMARY:SAP SuccessFactors Customer Onboarding Webinar - Part 1 APAC
DESCRIPTION:Join us for this interactive Customer Onboarding webcast designed to help you kickstart your implementation journey with SAP SuccessFactors. Our experts will walk you through key steps and essential resources to ensure a smooth and successful kick-off. Whether you’re just getting started or looking for a refresher\, this session will provide valuable insights to help you maximize the value of your new system.\nKey Agenda Items: \n\nHow to access your initial Systems and Provisioning\nUnderstand the S – User ID and the various Admins\nGet to know the various SAP channels\nSAP Community – Your One Stop Shop to Enablement\nLive Q&A with our experts\n\nDon’t miss this opportunity to set yourself up for success!
URL:https://practicalcsm.com/event/sap-successfactors-customer-onboarding-webinar-part-1-apac/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260813T160000
DTEND;TZID=UTC:20260813T170000
DTSTAMP:20260727T120109Z
CREATED:20260727T120109Z
LAST-MODIFIED:20260727T120109Z
UID:10000676-1786636800-1786640400@practicalcsm.com
SUMMARY:Beyond Technology: Driving Organizational Readiness for Data-Driven Success
DESCRIPTION:Technology alone doesn’t drive success – mindset and execution are just as crucial. Many companies invest in cutting-edge tools but struggle with adoption due to siloed teams\, lack of leadership support\, and fragmented execution strategies. \nA fundamental shift in mindset is needed to approach use cases effectively\, ensuring that data-driven initiatives align with business goals and deliver real value. \nIn this session\, Zooplus will share their journey in fostering a data-first culture\, securing executive buy-in\, and operationalising customer data for maximum impact. \nWalk away with best practices for governance\, data activation\, and cross-functional collaboration to turn strategy into execution.
URL:https://practicalcsm.com/event/beyond-technology-driving-organizational-readiness-for-data-driven-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260818T200000
DTEND;TZID=UTC:20260818T210000
DTSTAMP:20260810T172138Z
CREATED:20260810T172138Z
LAST-MODIFIED:20260810T172138Z
UID:10000678-1787083200-1787086800@practicalcsm.com
SUMMARY:How to Break Into Tech Through Customer Success
DESCRIPTION:You don’t need to learn to code to get into tech. \n​Customer Success is one of the most accessible\, best-paying entry points in the industry\, and most career changers have more transferable skills than they realize. \n​In this free live session\, I’ll show you how to position what you already have. \n​Who this is for: \n​Career changers from teaching\, retail\, hospitality\, sales\, support\, or any customer-facing role \n​People who keep hearing “you need tech experience” and want a real way around it \n​Anyone exploring CS but unsure where to start \n​What you’ll walk away with: \n​Why CS hiring managers actually say yes to career changers \n​The 3 transferable skills that matter most\, and how to frame them \n​How to rewrite your story for tech recruiters (resume and LinkedIn) \n​The realistic timeline and salary expectations for your first CSM role \n​Live Q&A: bring your specific situation \n​Format: 45 minutes live + Q&A. Come with questions\, leave with a plan. \n​About your host: Gozde is a Fractional GTM and Customer Success leader who scaled post-sales teams at B2B SaaS companies in Silicon Valley\, most recently including Apollo.io\, Lob\, and Twitter and serves on the University of San Francisco’s Strategic AI Program Advisory Board\, and coaches career changers into CS roles.
URL:https://practicalcsm.com/event/how-to-break-into-tech-through-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260819T170000
DTEND;TZID=UTC:20260819T180000
DTSTAMP:20260810T173157Z
CREATED:20260810T173157Z
LAST-MODIFIED:20260810T173157Z
UID:10000679-1787158800-1787162400@practicalcsm.com
SUMMARY:Oracle Integration Customer Success Webcast with Syntax\, Ansell & HDR
DESCRIPTION:Join us as we explore how Ansell and HDR use Oracle Integration (OIC) in production\, including real-world integration patterns\, dynamic connections\, operational governance\, and MCP-enabled AI integration strategies. \nYou’ll also hear how Syntax Managed Services supports enterprise-scale OIC operations with 24×7 monitoring\, enhanced backups\, proactive governance\, and self-healing automation.
URL:https://practicalcsm.com/event/oracle-integration-customer-success-webcast-with-syntax-ansell-hdr/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260820T160000
DTEND;TZID=UTC:20260820T170000
DTSTAMP:20260811T090822Z
CREATED:20260811T090822Z
LAST-MODIFIED:20260811T090822Z
UID:10000680-1787241600-1787245200@practicalcsm.com
SUMMARY:The Perfect 30-60-90-day Plan for a New Customer Success Leader
DESCRIPTION:The first 90 days in a new leadership role can define your long-term success\, but not because you move fast. The best leaders slow down first: they assess the situation\, align their team and stakeholders around shared priorities\, and act with purpose once the moment is right. Whether you’re a first-time leader or inheriting an established CS org\, you’ll leave this session with a proven 30-60-90 day framework for building credibility and momentum from day one.\n  \nYou’ll learn how to: \n\nAssess your team\, customers and business to uncover opportunities before making changes.\nAlign stakeholders around priorities\, goals and a shared vision for customer success.\nAct with confidence by delivering early wins and building momentum that lasts well beyond your first 90 days.
URL:https://practicalcsm.com/event/the-perfect-30-60-90-day-plan-for-a-new-customer-success-leader/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260820T170000
DTEND;TZID=UTC:20260820T180000
DTSTAMP:20260720T094129Z
CREATED:20260720T094129Z
LAST-MODIFIED:20260720T094129Z
UID:10000666-1787245200-1787248800@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - August 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-august-2026/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260826T160000
DTEND;TZID=UTC:20260826T170000
DTSTAMP:20260720T092951Z
CREATED:20260720T092951Z
LAST-MODIFIED:20260720T092951Z
UID:10000665-1787760000-1787763600@practicalcsm.com
SUMMARY:The future of customer onboarding
DESCRIPTION:Most onboarding programs still run on a fixed timeline: a set walkthrough\, then silence until renewal. That doesn’t match how often products change now\, or what customers expect once the sales process ends. \nSo what replaces the 90-day model? And when AI can personalize onboarding content and handle scheduling and admin\, what’s actually left for the CSM to do? \nJoin Kadee Acree\, Director of Customer Success at UKG\, as she breaks down what’s replacing time-boxed onboarding: continuous programs that adjust to each customer\, clear lines between what to automate and what needs a person\, and new ways to tell if onboarding is actually working. \nWhat we’re covering:\n\nThe end of the 90-day model: Why fixed-timeline onboarding breaks down when products ship weekly\, and what’s replacing it.\nThe human vs. automation split: Which onboarding tasks (scheduling\, file transfer\, status updates) should be handed to the customer or automated\, and where a CSM still needs to show up.\nAI in onboarding\, today: Which AI-driven onboarding uses are already delivering results\, and which are still stuck at the pilot stage.\n\nIn this session\, you’ll learn how to:\n\nMove from a fixed onboarding period to a continuous\, adaptive one\nSeparate onboarding admin work from the parts that require judgment\nGive customers a way to progress without waiting on a CSM\nEvaluate which AI onboarding tools are ready to use and which aren’t\nMeasure onboarding success without relying on a fixed end date
URL:https://practicalcsm.com/event/the-future-of-customer-onboarding/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260827T160000
DTEND;TZID=UTC:20260827T170000
DTSTAMP:20260727T110307Z
CREATED:20260727T110307Z
LAST-MODIFIED:20260727T110307Z
UID:10000673-1787846400-1787850000@practicalcsm.com
SUMMARY:Strategies To Reduce Procurement Costs and Increase Productivity With AI
DESCRIPTION:Although many businesses have access to large amounts of customer data\, turning that information into faster\, smarter decisions that yield positive business outcomes can be a challenge. To uncover hidden savings opportunities\, strengthen spend visibility\, and more\, many procurement leaders are turning to AI. \nThis webinar brings together industry experts to explore how advanced procurement teams are leveraging AI to reduce costs and increase productivity. Discover strategies that deliver measurable results and break down foundational capabilities that enable long-term success with AI procurement. \nWatch to learn more about:\n● Procurement’s next evolution\n● Where AI is delivering value today\n● The importance of a strong foundation\n● What procurement leaders should do next
URL:https://practicalcsm.com/event/strategies-to-reduce-procurement-costs-and-increase-productivity-with-ai/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260916T170000
DTEND;TZID=UTC:20260916T180000
DTSTAMP:20260727T110009Z
CREATED:20260727T104506Z
LAST-MODIFIED:20260727T110009Z
UID:10000672-1789578000-1789581600@practicalcsm.com
SUMMARY:The Shift: How support became the new front line of customer success
DESCRIPTION:How the most reactive team in the business became its most strategic\, and what that means for how you organize around the customer. \nSupport and success have long operated on a handoff model: support puts out fires\, success owns the relationship. \nThat model is breaking. Not because support’s mandate changed\, but because AI can now surface what support teams have known all along: every ticket is a data point on friction\, customer sentiment\, and risk. AI can find those patterns at scale\, in real time\, in ways a static health score never could. \nIf your QBRs are full of positive conversations only to be followed by an unexpected churn notice\, you’re likely missing the signals hiding in your day-to-day support interactions. \nJoin Ashley Wagner\, VP of Customer Experience\, Blackthorn.io\, Hélène Vincent\, CRO\, and Jonathan Lapinsky\, CPO\, TeamSupport\, as they make the case for a different operating model\, one where every support interaction becomes customer intelligence that equips customer success with the signals they need to build stronger relationships\, reduce churn\, and identify expansion opportunities.
URL:https://practicalcsm.com/event/the-shift-how-support-became-the-new-front-line-of-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260917T170000
DTEND;TZID=UTC:20260917T180000
DTSTAMP:20260720T094558Z
CREATED:20260720T094558Z
LAST-MODIFIED:20260720T094558Z
UID:10000668-1789664400-1789668000@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - September 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-september-2026/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260923T170000
DTEND;TZID=UTC:20260923T180000
DTSTAMP:20260727T114953Z
CREATED:20260727T114953Z
LAST-MODIFIED:20260727T114953Z
UID:10000674-1790182800-1790186400@practicalcsm.com
SUMMARY:From Behavior to Business Value -- Operationalizing Customer Experience
DESCRIPTION:from business performance. In today’s digital\, data-rich environment\, that approach is no longer sufficient. \nUnfortunately\, many organizations have taken a misguided approach for delivering CX\, focusing on reactive activities rather than intentionally designing for CX. For successful CX\, a shift is needed to enable meaningful measures that not only reflect customer interactions\, but also how CX impacts business results. \nThis presentation introduces a practical framework for transforming CX into a measurable business driver by aligning employee behaviors with customer expectations and linking those behaviors directly to business results. \nKey Takeaways:\n– Where good CX actually starts.\n– Moving from perception metrics to business results.\n– Critical factors for success for CX measurement.
URL:https://practicalcsm.com/event/from-behavior-to-business-value-operationalizing-customer-experience/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260924T170000
DTEND;TZID=UTC:20260924T180000
DTSTAMP:20260811T091829Z
CREATED:20260811T091829Z
LAST-MODIFIED:20260811T091829Z
UID:10000681-1790269200-1790272800@practicalcsm.com
SUMMARY:How agentic AI drives product adoption.
DESCRIPTION:CS teams are expected to drive faster onboarding\, stronger product adoption\, and better customer outcomes\, often without additional headcount. Traditional customer education\, built on static courses and one-size-fits-none onboarding paths\, can’t keep up. \nIn this live session with LearnUpon\, we’ll explore how agentic customer education uses AI and real-time customer behavior to give every customer a learning path built around them. \nIf you lead a CS or Support team\, this session will show you how to get customers to value faster\, without adding headcount to do it. \nWhat we’re covering:\n\nThe shift to agentic customer education – why static LMS courses and linear onboarding flows are being replaced by learning experiences that adapt to each customer’s behavior\, in real time.\nOnboarding that reads the room – how AI agents detect when a customer is stuck\, hesitating\, or moving fast\, and adjust the journey accordingly\, without a CSM manually triggering anything.\nProving it matters – the frameworks CS leaders are using to connect customer education directly to time-to-value and support ticket volume\, so it’s never framed as a “nice to have.”\n\nIn this session\, you’ll learn how to:\n\nReduce repetitive onboarding and product training without sacrificing the customer experience.\nDeliver personalized learning journeys based on real-time customer behavior.\nUse AI to automate course creation\, enrollment\, reminders\, and progress tracking.\nFree your CS team to focus on strategic customer conversations.\nMeasure the impact of customer education on product adoption\, support tickets\, and time-to-value.\nBuild a scalable customer education strategy that grows alongside your customer base.
URL:https://practicalcsm.com/event/how-agentic-ai-drives-product-adoption/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261017T170000
DTEND;TZID=UTC:20261017T180000
DTSTAMP:20260720T095254Z
CREATED:20260720T094920Z
LAST-MODIFIED:20260720T095254Z
UID:10000669-1792256400-1792260000@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar - October 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-october-2026/
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