Practical CSM

Customer Success Leadership Accelerator Program | October 7
2025-10-07 17:00 - 18:00 UTC
Take control of your career with our six-week leadership program that’ll turn you into a bonafide customer success leader.
Next cohort start date: October 7th
Fortify your résumé for future promotions with a leadership certification.
Uncover exclusive expert insights that you won’t find on your LinkedIn feed.
Learn how to maximize the potential of customer success in your organization.

Secrets Management 101: The Key to Security
2025-10-09 15:00 - 16:00
About this talk

In today’s rapidly evolving digital landscape, managing secrets such as API keys, credentials, and other sensitive information is crucial for maintaining security and operational efficiency. The “Secrets Management 101” webinar will provide a comprehensive overview of the challenges associated with secrets management and present effective solutions to address these issues.
We will explore common problems such as hardcoded credentials and insecure storage and discuss how modern secrets management solutions offer centralized control, enhanced security, and streamlined processes. Attendees will learn about the benefits of implementing a robust secrets management system, including improved protection against unauthorized access, regulatory compliance, and operational efficiency.
Join us to gain valuable insights into best practices for managing secrets, discover real-world success stories, and understand the steps required to integrate a secrets management solution into your organization. This webinar is designed for IT professionals, security experts, and anyone interested in safeguarding their sensitive information.

Building Your First AI Agent: AI for Customer Success | Session #5
2025-10-10 11:30 - 12:30
In our lunch & learn webinar series, Caroline Depierre (pollup.ai) and Christiane Kaiser (kaiser-cx.com) share how Customer Success teams can adopt AI in a practical, hands-on way. From identifying where to start, to automating communication touchpoints, to building AI agents and automations that actually work.
Session #5 on the 10th October is all about Building Your First AI Agent for Customer Success. Join us to learn the basics of AI agents, and apply it to your own team set up and needs. Register via Zoom: https://us02web.zoom.us/webinar/register/WN_bLhTEM8YQvW_fuq0te-qBA#/registration

Customer Success Core: Certified Live Training | October 15
2025-10-15 15:00 - 16:00
The most comprehensive customer success certification around, Customer Success Core: Certified is here to to set you and your customers up for a lifetime of success.
Join live with our customer success expert who will take you through the accredited curriculum to arm you with the theory and frameworks (along with some seriously interesting real-life case stories) to demystify CS best practices and enable you to accelerate time-to-value and deliver your customers’ goals.
Please note that signing up to the LinkedIn event does not mean you are registered to attend. To secure your place, complete your registration on our website.

Customer Success Keynote: Build Your Agentic Enterprise
2025-10-17 00:30 - 01:30
See how leading organizations are cutting costs, scaling fast, and building loyalty — and celebrate three Customer Success Award winners showing what’s possible.

ScalePad Product Studio: Customer Success
2025-10-21 18:00 - 19:00
Join the ScalePad Product Team for a live session focused on solving the Customer Success challenges MSPs face daily.
We’ll dive into Lifecycle Manager and Quoter, demo best practices for strategic client engagement, and show how MSPs are using our tools to drive business alignment, faster project approvals, and real growth.
✅ Tips and best practices from our product team
✅ Updates on Lifecycle Manager X
✅ New Quoter features
✅ Live Q&A — bring your questions!
🎯 Built for CS professionals, vCIOs, AMs, and MSP operators ready to evolve their client conversations

Upcoming Webinar: CS100 Replay Series
2025-10-21 18:00 - 19:00
Did you miss the CS100 Summit last month? Don’t worry, we’ve got you covered. From October 21st through December 9th, we’re bringing the best of the Summit straight to you in an 8-part virtual webinar series. Each week, you’ll hear from our top-rated speakers as they deliver the same sessions that attendees couldn’t stop talking about, filled with powerful insights, real-world stories, and practical takeaways you can apply immediately.
What You’ll Learn
In each 60-minute session, you’ll hear from your favorite Customer Success thought leaders and practitioners on topics from How to Build Your CS Career, AI in Customer Success, What CEO’s Really Want from CS Leaders and so much more.
Reserve your spot today, you won’t want to miss it!

Human-Centric Design: Keys To Associate Success & Customer Connections
2025-10-22 18:00 - 19:00
This webinar will explore how leading retailers are reimagining brick-and-mortar experiences through a human-centric design approach that puts shoppers and associates first.
Walk away with actionable perspectives of former and current top retailers for elevating the in-store experience through thoughtful design and a truly human-first approach.
Featuring:
– Global Retail Leaders and Pioneers Martin Urrutia and Lesley Hawkins
– CEO of Retail Design firm ZoCo Lacey Picazo
– Host: Lauren Cevallos, Director of Strategy & Customer Success at Jumpmind
This discussion will unpack how to create spaces that drive loyalty and conversion, and how to align tech and operations for maximum impact.

The state of customer revenue leadership: 2025 benchmark report
2025-10-22 19:00 - 20:00
Join us for an exclusive webinar to explore the most significant findings from the 6th annual Customer Revenue Leadership Study, the industry’s most comprehensive benchmark of customer revenue teams.
Based on data from nearly 800 customer growth leaders worldwide, you will learn what roles, strategies, and technologies are most linked to stronger revenue performance and how leading organizations are preparing their post-sales engines for growth.
Key takeaways:

Why 2025 is a baseline year for retention and revenue growth, and what that means for your planning
Which team roles, budgets, and tech investments have the biggest impact on NRR and GRR
How buying readiness and AI adoption are shaping customer revenue strategies
Practical recommendations to strengthen operations, align on lifecycle revenue metrics, and scale growth

How to measure the ROI of your Attack Surface Program
2025-10-23 15:00 - 16:00
About this talk

Security teams often struggle to quantify the impact of their work and clearly demonstrate value to leadership. In this webinar, we’ll explore how to effectively measure the performance of your Attack Surface Management (ASM) program. You’ll learn actionable, data-driven metrics and benchmarking methods to highlight efficiency gains and ensure your team’s contributions are recognized.
Join Tim Hunt, VP of Customer Success at Searchlight Cyber, as he shares best practice advice from his time working with some of the largest companies in the world, as he shares the way to measure the impact of your ASM program; time. The faster your team can mitigate risks, the lower the chance of a cyber incident impacting your business’s bottom line e.g., system downtime, data loss, regulatory fines, reputational damage.
In this webinar, we’ll share :
– Key performance indicators: Metrics you can implement to measure the impact of your program
– Integration strategies: Recommendations on how to integrate your ASM program with other security teams
– Internal advocacy:
Tips on raising the internal profile of the work your security program is delivering Even if you can’t join live, register now to receive your link to the recording as soon as it’s available. We look forward to seeing you on the webinar soon.

Customer Success Bytes – Driving Business Value Through Integration IBM
2025-10-24
🚀 Customer Success Bytes – Driving Business Value Through Integration
📍 IBM Tower Munich, 26th Floor
🗓️ October 24, 2025 | 08:30 – 16:00
Join us for a full-day IBM TechXchange Workshop, where Customer Success meets Integration.
Discover how AI, webMethods, and IBM’s integration portfolio unlock real business outcomes.
✨ What’s in it for you?
Insights from IBM experts & customers on integration powered by AI
Live customer panel with real-world success stories
A roadmap view on Agentic AI & MCP consumption
Hands-on discussions with Customer Success Managers & product leaders
Networking opportunities in an exclusive venue with a stunning view over Munich 🌄 (and maybe even the Alps!)
👉 Whether you’re driving digital transformation, managing hybrid architectures, or looking to maximize your IBM solutions — this workshop is designed to inspire, inform & connect.

DeepTarget Customer Success Webinars
2025-10-24 17:00 - 18:00
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month.
Each Webinar is unique and designed with you in mind. Learn how to grow your deposits, loans, revenue and customer loyalty through your DeepTarget platform.
Register Today!

Churn Is Not A Customer Success Problem
2025-10-29 01:00 - 02:00
For years, you’ve been saying it: Customer Success can’t solve churn alone.
You’ve witnessed firsthand how sales overpromises, product gaps, and organizational silos undermine even the most dedicated CS efforts. Now, we have the data to prove it.
The Data Reveals:
• Churn is a Systemic Issue
• Product is Key
• Broken Promises Kill Relationship

Customer Success Summit | Boston | October 2025
2025-10-29 12:00 - 2025-10-30 19:30
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

Beyond the Software: How Customer Success Drives Warehouse Excellence
2025-10-29 15:00 - 16:00
Technology is only part of the story when it comes to running an efficient warehouse. True success also depends on the people and processes behind the software. Join moderator John Monarch of PESTI as he sits down with SnapFulfil Account Managers Cheree Brewer and Adam Biggs to explore how a proactive customer success approach helps warehouses adapt, thrive, and achieve long-term results.
In this session you’ll learn:
– How SnapFulfil’s customer success team partners with clients beyond go-live.
– Strategies for navigating challenges and maximizing WMS capabilities.
– Real-world examples of how strong customer relationships lead to operational wins.

Building a Recognition Program That Resonates Across Multicultural Workforces
2025-10-29 16:00 - 17:00
Appreciation is universal — but how it’s expressed and received varies widely across cultures.
In this session, Achievers’ Senior Director of Customer Success, Emma Harvie, is joined by Moxa’s Head of Learning and Development, Julie Lin, to explore how organizations can foster belonging and appreciation in diverse, multicultural environments.
They’ll share:
– How Moxa built a culturally attuned employee recognition and rewards strategy, starting in Taiwan and scaling globally
– Inclusive recognition strategies that drive employee engagement and retention
– Tips to foster a culture of appreciation and belonging that feels authentic, inclusive, and scalable across dynamic, multi-generational, and multi-cultural teams

From Busy to Productive: Upcoming Totango Updates for Improving Team Prioritization
2025-10-29 17:00 - 18:00
Top of mind for almost every post-Sales leader right now is how to scale their team’s ability to manage a growing customer population without having to scale headcount. Automation, playbooks, AI, digital CS – these can help, but what we ultimately need is to ensure that the human we trust to do these critical jobs are spending their time in the optimal way. Individual contributors need clarity in how to prioritize their week and decide which customers to invest in, while leaders need insight into how they should allocate resources across a customer population.
Totango’s upcoming product releases will be designed to connect these two needs – giving CSMs guided workflows to prep and act, and managers executive-level reporting to analyze engagement gaps, track IC performance, and improve quota planning.
Join us on October 29 to get a sneak peek into what’s coming soon to Totango.
During this session, we’ll:

Walk through how CSMs can use the My Week feature to focus on the right meetings and actions
Highlight how leaders can leverage Team Performance reporting to identify gaps and coach effectively
Provide a roadmap for how these features fit into Totango’s broader vision for scaling customer value

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Customer Success Summit | Sydney | October 2025
2025-10-29 21:00 - 2025-10-30 06:00
Elevate your customer success strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

3 Ways to Accelerate Quoting, Contracting, and Renewals
2025-10-30 14:00 - 15:00
Join this webinar to learn how you can use ServiceNow Sales and Order Management to acquire and retain customers. It details how recent innovations in ServiceNow SOM make it possible to dynamically price and quote deals and manage and fulfill orders. You’ll leave with practical tips to reduce your time to quote, order fallout, and churn.

From silos to success: Creating a seamless customer journey
2025-11-05 16:00 - 17:00
Join our expert panel for a virtual discussion on how customer success professionals can unify sales, services, success, and support to achieve a truly connected customer journey.
Learn how a unified customer data strategy is the key to driving long-term growth, reducing churn, and delivering personalized experiences at every stage.
Can’t make it live? Don’t worry, we’ll still send you the recording.

Why attend?
In this session, you’ll discover how to:

Gain a 360° view of the customer journey by connecting your core business functions.
Drive predictable revenue and reduce costs with better visibility and best-practice orchestration.
Create personalized customer experiences by seamlessly connecting every stage – from sales and service delivery to ongoing success and support.

Key challenges we’ll tackle:

Disconnected systems and siloed data that block a holistic view of the customer lifecycle.
Inefficient, manual processes that slow teams down.
Customer churn and low renewals due to lack of insights and proactive engagement.

Meet the experts
We’ll be joined by Chris Petty, Senior Director Strategic Sales Programs, and Will Spice, VP Product Management, both from Certinia.
With over two decades of experience, Chris offers extensive technological expertise and a comprehensive understanding of business process efficiency and productivity enhancements.
Will leads the product design, development, and engineering teams to deliver a solution that enables organizations to leverage one platform and one team to deliver one value journey to maximize customer lifetime value.
Who should attend?
Customer professionals and leaders looking to:

Improve cross-functional collaboration
Leverage data to deliver measurable outcomes
Build stronger, longer-lasting customer relationships

OATUG India Oracle E-Business Suite Customer Summit 2025
2025-11-11 04:30 - 2025-11-12 12:30
Overview
Join us in person for an exciting 2-day interaction with Oracle product leadership and industry peers
Expect a specially curated program of EBS roadmap, updates and customer success stories
We are pleased to invite you to OATUG EBS customer event. The event focus will be on Oracle E-Business Suite Strategy, EBS on Oracle Cloud Infrastructure, and Enterprise Command Center, with a deep dive into EBS Manufacturing, Logistics, EAM, Projects and Procurement.
We look forward to meeting with you there.

Shaping the Future of Customer Success in EMEA
2025-11-12 - 2025-11-13
Meet the Visionaries Redefining Customer Success—In Just Two Days

Pulse is more than a conference; it’s the gathering place for innovators, leaders, and doers in customer success. From AI-powered strategies to actionable growth plans, you’ll walk away with the tools and inspiration to drive real impact. This is the event you can’t afford to miss—register now and be part of the conversation shaping the future of customer success.

Customer Success Summit | Toronto | November 2025
2025-11-12 13:00 - 2025-11-13 21:30

Remedy to BMC Helix ITSM Migration – Featuring Vodafone’s Customer Success
2025-11-13 17:00 - 18:00
Discover how leading enterprises are transforming IT service management by migrating from on-premises Remedy to cloud-native BMC Helix ITSM. Join us for this exclusive session where BMC experts share proven strategies, and Vodafone reveals how they modernised their global ITSM for smarter, faster service delivery.
As enterprises modernize their IT landscapes, the move from on-premises Remedy to the cloud-native BMC Helix ITSM platform is enabling faster, smarter, and more connected service management. Join us for this exclusive webinar, “Remedy to BMC Helix ITSM Migration and the pleasure of Vodafone sharing their success story. In this session we’ll share real-world insights, best practices, and lessons learned from one of the world’s leading telecommunications companies.
Our BMC experts will walk you through the complete migration journey from initial assessment to post-migration optimization, highlighting how organizations can unlock the full potential of AI-driven service delivery with BMC Helix.
You’ll also hear how Vodafone successfully transformed its global ITSM environment, achieving improved agility, operational efficiency, and user experience through a seamless migration from BMC Remedy to Helix ITSM.
Key Takeaways:
Strategic Value: Why organizations are accelerating their shift from Remedy to Helix ITSM
Migration Blueprint: A step-by-step approach to ensure a smooth, low-risk migration
Technology Enablers: Harnessing cloud, AI, and automation for smarter IT operations
Lessons Learned: Common challenges and proven best practices for success
Vodafone’s Transformation Story: How Vodafone modernized its ITSM landscape to deliver faster, more intelligent service outcomes
Future Vision: Building a resilient, data-driven, and proactive ITSM ecosystem with Helix
Target Audience:
Helix and Remedy administrators, ITSM managers, transformation leaders, and anyone responsible for driving IT modernization and service excellence.

Content Operations in the Age of AI
2025-11-13 18:00 - 19:00
80% of organizations are using AI, but only 29% report moderate or fast progress in scaling it. That’s one of many insights coming out of Content Science’s latest update from the world’s largest study of content operations. In this webinar, Colleen Jones and Christopher Jones, PhD, will delve into what the newest research with more than 100 professionals, leaders, and executives says about the current state of content operations—and what it means for you.
Webinar attendees will:
• Learn about the promising shift to more mature content operations.
• Understand the new obstacles to maturing content operations maturity today.
• Gain insight into what the most successful organizations do differently.
• Learn why maturing content operations is the secret to success with AI.
• Gain perspective from leaders with top organizations such as ServiceNow, Akoya, Red Hat, and EE.
Attendees also will get a link to access the in-depth report and a chance to win a copy of the book, “The Content Advantage.”
Each 60-minute episode of Coffee and Content is recorded live. On-demand recordings are made available shortly after the live show ends.
This show is brought to you by The Content Wrangler and Content Science and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.

Your Roadmap to Driving Conversions with Effective Lead Follow-Up
2025-11-13 18:00 - 19:00
Research indicates that while only 2% of sales conversions are made during the first point of contact, roughly 80% develop between the 5th and 12th contact attempt. To generate the most ROI from lead gen activities and increase conversion rates, demand generation marketers must drive quality engagement with priority contacts and enable their sales colleagues to orchestrate personalized outreach and lead follow-up to create more quality touchpoints during this window of opportunity.
If you are facing continuous pressure to build sales pipeline, listen in as members of Informa TechTarget’s award-winning Customer Success team share a proven blueprint for effective lead follow-up. You’ll learn how to engage buyers by incorporating nurture programs, optimizing SDR motions, and empowering tailored sales outreach with intent data. You’ll also get insights into how marketing automation, integration platforms, and even artificial intelligence can help boost ROI and increase conversions at scale.

Turning Resistance into Results: Winning Buy-In for Sales–CS Alignment
2025-11-14 17:00 - 18:00
Pass the Baton, not the Buck: Driving Sales to Post-Sales Alignment
In this 3-part Totango webinar series, we will be exploring the world of Sales to post-Sales alignment, compiling tactical lessons, downloadable templates, and tangible best practices learned across hundreds of Totango customers.
Once your alignment framework is in place, the next challenge is buy-in. This session covers how to engage reluctant stakeholders, position alignment as a growth driver — not admin work — and gain adoption without relying on top-down mandates.

Churn is NOT a Customer Success Problem, Episode 3
2025-11-18 14:00 - 15:00
For years, you’ve been saying it: Customer Success can’t solve churn alone.
You’ve witnessed firsthand how sales overpromises, product gaps, and organizational silos undermine even the most dedicated CS efforts. Now, we have the data to prove it.
The Data Reveals:
• Churn is a Systemic Issue
• Product is Key
• Broken Promises Kill Relationships

From Dashboards to Action: AI Agents and the Future of Customer Success
2025-11-18 19:00 - 20:00
Overview

Challenges

Customer Success leaders struggle to predict churn and act on insights fast enough. Fragmented data and manual workflows slow response times—AI agents solve this by automating action and bridging teams across support, delivery, and success.

Summary

This webinar explores how AI agents are transforming Customer Success by moving from passive insights to proactive action. You’ll learn how automation, predictive intelligence, and agentic AI are reshaping how teams prevent churn, drive renewals, and deliver measurable outcomes.

Customer Success Summit | Chicago | November 2025
2025-11-19 14:00 - 2025-11-21 22:00
