BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Practical CSM - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Practical CSM
X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20260729T160000
DTEND;TZID=UTC:20260729T170000
DTSTAMP:20260708T113224
CREATED:20260708T092054Z
LAST-MODIFIED:20260708T092054Z
UID:10000664-1785340800-1785344400@practicalcsm.com
SUMMARY:Same Account\, Different Story: Closing the Visibility Gap Between Sales and CS
DESCRIPTION:Sales and Customer Success both play a role in growing customer accounts\, but they often work from different views of the customer. Sales\, for example\, typically has commercial history and expansion priorities in a CRM. Meanwhile\, CS teams live in a customer success platform with visibility into adoption\, value realization\, risks\, and day-to-day customer health. This visibility gap impacts key moments\, such as renewals\, expansions\, or onboarding handoffs\, and closing it starts with sharing customer context across both teams.  \nJoin Ori Entis\, EVP and GM of Product and Engineering at Gainsight\, and Brandon Stauber\, Senior Director of Partner Innovation at Salesforce\, to learn how closing this gap helps revenue teams build a shared view of the customer that carries through every key revenue moment. \nYou’ll walk away with: \n\nA look at where the sales-to-CS context gap shows up most\, and what it costs at renewal and expansion.\nA tactical view of what best-in-class alignment looks like when Sales and CS  are in sync and operating from the same context.\nA grounded perspective on how AI fits can help teams surface key signals\, reduce guesswork\, and move faster across the customer journe
URL:https://practicalcsm.com/event/same-account-different-story-closing-the-visibility-gap-between-sales-and-cs/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2026/07/Same-Account-Different-Story_Website-Tile-550x310-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260730T180000
DTEND;TZID=UTC:20260730T190000
DTSTAMP:20260708T113224
CREATED:20260708T085706Z
LAST-MODIFIED:20260708T085706Z
UID:10000663-1785434400-1785438000@practicalcsm.com
SUMMARY:Using Agents for Customer Success
DESCRIPTION:Learn how Aron Schwartz and the Gumloop Success team use AI agents to stay ahead of churn\, spot expansion opportunities\, and drive adoption across a rapidly growing customer base.
URL:https://practicalcsm.com/event/using-agents-for-customer-success/
ATTACH;FMTTYPE=image/jpeg:https://practicalcsm.com/wp-content/uploads/2026/07/1782782875523.jpg
END:VEVENT
END:VCALENDAR