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X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260110T180000
DTEND;TZID=UTC:20260110T190000
DTSTAMP:20260408T235323
CREATED:20251209T091618Z
LAST-MODIFIED:20251209T091618Z
UID:10000567-1768068000-1768071600@practicalcsm.com
SUMMARY:Webinar How to Talk Expansion Without Feeling Salesy
DESCRIPTION:Most teams know expansion is critical to driving NRR. What’s less clear is how to approach those conversations in a way that feels right for your business and your customer. \nIn this session\, we’ll unpack how to navigate that moment\, read the signals\, lead with value\, and make growth feel like a natural next step in the partnership. \nWhat You’ll Learn \n\nWhat expansion-readiness really looks like\, and what to look for before you act\nHow to open the door to growth without putting the relationship at risk\nLanguage that builds trust and keeps the conversation grounded in value\nHow CS and Sales can work together to support authentic\, well-timed growth
URL:https://practicalcsm.com/event/webinar-how-to-talk-expansion-without-feeling-salesy/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260107T170000
DTEND;TZID=UTC:20260107T180000
DTSTAMP:20260408T235323
CREATED:20251226T160307Z
LAST-MODIFIED:20251226T160409Z
UID:10000577-1767805200-1767808800@practicalcsm.com
SUMMARY:Customer Success Is A Lie: Why We Should Keep Believing In It!
DESCRIPTION:RSVP today to join me on Wednesday\, January 7\, 2026 at 11 AM CT\, as I kick off the New Year with something you did not expect me to say about Customer Success! \nA provocative\, myth-busting session on why many Customer Success organizations think they’re practicing CS—yet still fail to deliver meaningful\, repeatable\, revenue-driving outcomes.
URL:https://practicalcsm.com/event/customer-success-is-a-lie-why-we-should-keep-believing-in-it/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260106T180000
DTEND;TZID=UTC:20260106T190000
DTSTAMP:20260408T235323
CREATED:20251226T160041Z
LAST-MODIFIED:20251226T160041Z
UID:10000576-1767722400-1767726000@practicalcsm.com
SUMMARY:How Customer Success Teams Can Build Revenue AI Agents (Live Build)
DESCRIPTION:This 𝗟𝗶𝘃𝗲\, 𝗵𝗮𝗻𝗱𝘀-𝗼𝗻 𝘀𝗲𝘀𝘀𝗶𝗼𝗻 will show 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 and 𝗽𝗿𝗮𝗰𝘁𝗶𝘁𝗶𝗼𝗻𝗲𝗿𝘀 how to build a revenue-focused AI agent that turns everyday customer signals into clear retention and expansion actions. You’ll see real examples\, a live agent build\, and practical ways to apply this inside your current CS workflows. \nNo prior 𝗔𝗜 𝗼𝗿 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 required! \n𝗔𝗴𝗲𝗻𝗱𝗮 \n1. Why 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 𝗠𝗮𝘁𝘁𝗲𝗿 for CS in 2026\n2. What a “𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁” Looks Like in CS\n3. 𝗟𝗶𝘃𝗲 Agent Build\n4. How CS Teams Can Use This 𝗜𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲𝗹𝘆
URL:https://practicalcsm.com/event/how-customer-success-teams-can-build-revenue-ai-agents-live-build/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251222T220000
DTEND;TZID=UTC:20251222T230000
DTSTAMP:20260408T235323
CREATED:20251211T091827Z
LAST-MODIFIED:20251211T091827Z
UID:10000572-1766440800-1766444400@practicalcsm.com
SUMMARY:Support x Success: Building Collaborative Customer Workflows
DESCRIPTION:We’ll show you how customer support and success teams can build collaborative workflows\, share account context\, and act on the same signals to improve retention and customer outcomes. You’ll learn how support tickets surface critical signals for health scoring and renewals\, and what to look for in a unified post-sales platform that brings your entire post-sales team under one roof.
URL:https://practicalcsm.com/event/support-x-success-building-collaborative-customer-workflows/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251218T200000
DTEND;TZID=UTC:20251218T210000
DTSTAMP:20260408T235323
CREATED:20251211T100535Z
LAST-MODIFIED:20251211T100535Z
UID:10000574-1766088000-1766091600@practicalcsm.com
SUMMARY:Greatest Hits in Digital CX 2025
DESCRIPTION:Join our upcoming webinar where we are pulling the greatest hits together in one fast session with Eric Mistry from Zapier and Caroline Van Dyke from Skilljar by Gainsight. \nExpect banter\, highlight reels\, a few memes\, and of course\, plenty of time for your questions. \nWhat this is: \n\nA fast\, fun\, Weekend-Update-style recap of the year\nHosted by Eric Mistry (Zapier) and Caroline van Dyke (Skilljar & Gainsight)\nA live conversation featuring real talk\, light (or heavy) banter\, and YOUR live questions\nThe highlights you actually need before 2026 planning begins\n\nWhat you’ll get: \n\nThe top shifts in Education\, Community\, and Digital CS\nWhy these programs now function as one connected learning ecosystem\nThe sound bites and takeaways that shaped the year\nThe templates\, frameworks\, and tools you’ll want for January\nClear signals on driving adoption\, retention\, engagement\, and support deflection\nPeople to follow\, ideas to revisit\, and advice to take or leave\n\nSave your spot\, we’ll see you there\, ugly holiday sweaters and all!
URL:https://practicalcsm.com/event/greatest-hits-in-digital-cx-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251218T170000
DTEND;TZID=UTC:20251218T180000
DTSTAMP:20260408T235323
CREATED:20250914T192037Z
LAST-MODIFIED:20250914T192037Z
UID:10000536-1766077200-1766080800@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars-4/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/09/DeepTarget.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251218T130000
DTEND;TZID=UTC:20251218T140000
DTSTAMP:20260408T235323
CREATED:20250914T183241Z
LAST-MODIFIED:20250914T183241Z
UID:10000529-1766062800-1766066400@practicalcsm.com
SUMMARY:Episode 4 – Voices from the Cloud: Stories\, Strategies & Successes
DESCRIPTION:About this talk\n\nIn this special episode of the Qualys EMEA Cloud Security series\, you’ll hear from practitioners and strategists from Qualys partners and real-world examples of Cloud Security in practice from our EMEA customers. \nOur discussion will explore what best practice looks like in production cloud environments\, covering practical strategies\, lessons learned\, and proven approaches to securing complex cloud architectures. \nThrough real examples of success\, you’ll gain actionable insights to elevate your own cloud security programs and better integrate security into dynamic\, modern infrastructure. \nWhat you’ll learn:\n– Concrete examples of how organisations overcame vulnerability management challenges by adopting integrated cloud security solutions.\n– The business benefits of continuous vulnerability monitoring\, including improved operational efficiency\, regulatory compliance and enhanced client trust.\n– Strategies these organisations used to integrate vulnerability management into their services—such as leveraging automation and building a business riskbased approach.
URL:https://practicalcsm.com/event/episode-4-voices-from-the-cloud-stories-strategies-successes/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251217T083000
DTEND;TZID=UTC:20251217T120000
DTSTAMP:20260408T235323
CREATED:20251211T092712Z
LAST-MODIFIED:20251211T092712Z
UID:10000573-1765960200-1765972800@practicalcsm.com
SUMMARY:SAP BusinessObjects Innovation\, Customer Success Stories
DESCRIPTION:Join our next Webinar Need4viz Success Stories – Customer Use Cases. \nHow are organizations like d2i\, McKesson\, Chantiers de l’Atlantique transforming their use of SAP Web Intelligence?\nJoin this exclusive webinar to discover:\n– Real-world use cases powered by N4V FOR WEBI\n– How to move from static reports to dynamic\, interactive dashboards\n– Concrete benefits: time savings\, stronger adoption\, and instant insights\n– Don’t miss this opportunity to see how N4V FOR WEBI delivers real value to organizations across all industries.\nIf you haven’t registered yet\, now’s the time to do so.
URL:https://practicalcsm.com/event/sap-businessobjects-innovation-customer-success-stories/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251216T230000
DTEND;TZID=UTC:20251217T000000
DTSTAMP:20260408T235323
CREATED:20251209T110858Z
LAST-MODIFIED:20251209T110858Z
UID:10000570-1765926000-1765929600@practicalcsm.com
SUMMARY:Roundtable: Turning Real-Time CX Signals into Business Results
DESCRIPTION:Four big brands. One live\, unscripted discussion on how modern CX teams move from dashboards to real impact. \nCustomer experience teams are flooded with signals—from surveys and chats to social posts and support transcripts. But most of that insight never makes it to the people who can act on it. Are we preaching to the choir? \nThis isn’t your typical webinar. It’s a live\, candid roundtable featuring CX leaders from Hyatt\, Intuit\, Zoom and Medallia—and you’re invited to join the conversation. Moderated by CMSWire Editor-in-Chief Dom Nicastro\, come hear how they’re modernizing feedback programs and learn how you can do the same. \nWe’ll be discussing: \n\nHow these brands use real-time customer signals to drive faster\, smarter decisions\nWhy AI isn’t magic—it needs context to actually move the needle\nStrategies to embed insights across teams\, from frontline to C-suite\nThe right way to balance automation and human expertise for scalable CX\n\nDon’t miss this chance to talk CX with leaders who’ve been there\, done that. Save your spot and be part of the discussion.
URL:https://practicalcsm.com/event/roundtable-turning-real-time-cx-signals-into-business-results/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251216T170000
DTEND;TZID=UTC:20251216T180000
DTSTAMP:20260408T235323
CREATED:20251209T104556Z
LAST-MODIFIED:20251209T104556Z
UID:10000569-1765904400-1765908000@practicalcsm.com
SUMMARY:Turning voice of the customer into revenue: Lessons in product-led growth
DESCRIPTION:A behind-the-scenes look at how Malwarebytes turned customer feedback into their biggest growth lever. \nJoin Alchemer and Malwarebytes as we unpack the exact steps that helped the leading cybersecurity platform scale their VoC program\, build internal alignment\, and transform transparency into a powerful growth engine —driving revenue growth in a highly competitive\, mature market. \nYou’ll walk away with:\n– How to build feedback loops that close the gap between customer input and company action.\n– Practical examples of how to operationalize PLG with tools\, workflows\, AI-powered analysis\, and councils that drive alignment and faster decisions.\n– Proven frameworks for measuring success beyond NPS to connect customer experience directly to business outcomes.\n– Ways to turn customer advocacy into growth\, retention\, and revenue by scaling reviews\, referrals\, and storytelling across channels. \nWhether you’re a product leader\, CX strategist\, or growth marketer\, you’ll walk away with actionable ways to build stronger relationships and drive measurable impact.
URL:https://practicalcsm.com/event/turning-voice-of-the-customer-into-revenue-lessons-in-product-led-growth/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251208T150000
DTEND;TZID=UTC:20251208T180000
DTSTAMP:20260408T235323
CREATED:20251128T174021Z
LAST-MODIFIED:20251128T174021Z
UID:10000566-1765206000-1765216800@practicalcsm.com
SUMMARY:HubSpot AI Agents: From Prospecting to Customer Success
DESCRIPTION:Join us offline for an interactive and practical deep-dive into deploying AI Agents across your HubSpot portal – from first touch to customer retention. \nWhether you’re a RevOps professional\, GTM leader\, or HubSpot admin\, you’ll see live AI agent demos\, real implementation patterns\, and get hands-on guidance from a certified Revenue Architect and Platinum Hubspot Solution Partner at RevTech Agency. \nSee you on Monday!
URL:https://practicalcsm.com/event/hubspot-ai-agents-from-prospecting-to-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251208T080000
DTEND;TZID=UTC:20251210T180000
DTSTAMP:20260408T235323
CREATED:20251128T173744Z
LAST-MODIFIED:20251128T174127Z
UID:10000565-1765180800-1765389600@practicalcsm.com
SUMMARY:DTCSM – Cisco Customer Success Manager
DESCRIPTION:The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully\, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course\, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers. \nThis course is based on understanding the customer lifecycle and how to optimize that journey\, increasing the value realized by the customer\, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam\, you earn the Cisco Customer Success Manager Specialist certification.
URL:https://practicalcsm.com/event/dtcsm-cisco-customer-success-manager/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251205T190000
DTEND;TZID=UTC:20251205T200000
DTSTAMP:20260408T235323
CREATED:20251128T173106Z
LAST-MODIFIED:20251128T173106Z
UID:10000564-1764961200-1764964800@practicalcsm.com
SUMMARY:The AI Revolution in Customer Success
DESCRIPTION:We all know how critical Customer Success is to so many organizations\, and AI is quickly changing the landscape as leaders like you deliver value to customers and the company. \nIn our research\, we see Gartner’s prediction that agentic AI will autonomously resolve 80% of common issues by 2029\, and TSIA’s revelation that 60% of organizations still haven’t invested in AI for customer success. As we reach an inflection point\, we are looking for leaders like you to tell your stories\, perspectives\, and insights into the future of CS and AI’s impact. \nJoin us for podcast to hear directly from customer success leaders like John Durocher\, Shane Hughes\, and Cesar Sanchez as they break down where AI is truly reshaping Customer Success today. They’ll cut through the noise\, challenge the myths\, and open the door to a future that’s still very much unwritten. And the best part? It’s not too late to take the pen and lead the conversation yourself.
URL:https://practicalcsm.com/event/the-ai-revolution-in-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251205T170000
DTEND;TZID=UTC:20251205T180000
DTSTAMP:20260408T235323
CREATED:20251111T141007Z
LAST-MODIFIED:20251111T141007Z
UID:10000562-1764954000-1764957600@practicalcsm.com
SUMMARY:How to Track\, Incentivize\, & Comp for Sales to Post-Sales Alignment
DESCRIPTION:Pass the Baton\, not the Buck: Driving Sales to Post-Sales Alignment\nIn this 3-part Totango webinar series\, we will be exploring the world of Sales to post-Sales alignment\, compiling tactical lessons\, downloadable templates\, and tangible best practices learned across hundreds of Totango customers. \nAlignment without accountability fades fast. Learn how to operationalize alignment through shared KPIs\, dashboards\, and incentive structures that keep Sales and post-Sales teams focused on customer value and measurable outcomes. \nRegister once\, and you will receive invites to all three sessions.
URL:https://practicalcsm.com/event/how-to-track-incentivize-comp-for-sales-to-post-sales-alignment/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251203T080000
DTEND;TZID=UTC:20251204T170000
DTSTAMP:20260408T235323
CREATED:20250729T101736Z
LAST-MODIFIED:20250729T101736Z
UID:10000518-1764748800-1764867600@practicalcsm.com
SUMMARY:Customer Success Summit | London | December 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-london-december-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251129T090000
DTEND;TZID=UTC:20251129T110000
DTSTAMP:20260408T235323
CREATED:20251111T131630Z
LAST-MODIFIED:20251111T131630Z
UID:10000559-1764406800-1764414000@practicalcsm.com
SUMMARY:Vancouver Customer Success: “AI across the Customer Success Journey"
DESCRIPTION:🌆 Vancouver Customer Success Community: “AI Across the Customer Journey” \nJoin Vancouver’s growing Customer Success community for an evening of learning\, inspiration\, and networking — featuring three rapid\, high-impact talks on how CS leaders are applying AI across the customer journey. \nThis session moves beyond theory and into real-world applications\, covering how AI can accelerate onboarding\, improve handovers\, and strengthen retention. Whether you’re a CSM\, CS leader\, or RevOps professional\, this event is designed to spark ideas you can take back to your team the next day. \n💡 Featured Talks \n1️⃣ Liz Lee — CSM Onboarding with AIFounder\, eleeconsulting.ca | Former early CS leader at HootsuiteHow AI can accelerate CSM onboarding and support continuous enablement throughout the customer lifecycle. Includes practical tips for navigating client AI policies and creative workarounds for restricted environments. \n2️⃣ Ellie Hutton — Sales-to-CS Handover with AIFractional CX Executive & Coach | Former VP of CX at Vision Critical (now Alida)Live demo: using a custom GPT to streamline and enhance the sales-to-CS handover process\, driving better alignment and customer outcomes. \n3️⃣ Alicia Taggio — Retention & Feedback with AIDirector of Customer Success\, Tradable Bits | Former Customer Marketing at HootsuiteHow to leverage tools like Gong and Grain to identify churn risks\, extract feedback trends\, and craft data-driven product stories that resonate. \n👥 Hosted by Michelle Bucek\, Senior CS Leader at Fable\, who brings 14 years of CS experience and a mission to strengthen Vancouver’s CS community.
URL:https://practicalcsm.com/event/vancouver-customer-success-ai-across-the-customer-success-journey/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251120T180000
DTEND;TZID=UTC:20251120T190000
DTSTAMP:20260408T235323
CREATED:20251111T135058Z
LAST-MODIFIED:20251111T135058Z
UID:10000560-1763661600-1763665200@practicalcsm.com
SUMMARY:Reducing Cost to Serve with AI and Agentic
DESCRIPTION:Every CS leader wants to scale\, but how do you do it without losing the quality\, trust\, and outcomes your customers expect? \nIn this session with Gainsight’s SVP of Strategy and Market Development\, and MoEngage’s Sr. Manager of CS Enablement\, learn how top teams are using intelligent agents and AI to reduce cost to serve\, streamline operations\, and free up CSM capacity. \nWhat you’ll take away: \n\nHow to free up your CSMs time to focus on strategic accounts by offloading repetitive tasks to intelligent agents\nStrategies to guide customers efficiently to value with AI—without increasing headcount\nInsights on how to prioritize smarter with real-time customer intelligence that drive measurable outcomes
URL:https://practicalcsm.com/event/reducing-cost-to-serve-with-ai-and-agentic/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251120T170000
DTEND;TZID=UTC:20251120T180000
DTSTAMP:20260408T235323
CREATED:20251110T130500Z
LAST-MODIFIED:20251110T130500Z
UID:10000557-1763658000-1763661600@practicalcsm.com
SUMMARY:Workshop: Let’s Build Your First Customer Success AI Agent
DESCRIPTION:AI Agents are transforming how Customer Success teams work — from surfacing risk signals to drafting personalized outreach and automating routine tasks. \nJoin this interactive\, small-group workshop (limited to 15 participants) to explore how you can design and launch your own Customer Success AI Agent. \nTogether\, we’ll:\n💡 Break down what an AI Agent is and why it matters for CS.\n🤖 Explore live examples of real CS Agents in action.\n🧠 Identify where your team spends the most time.\n⚙️ Build your first AI Agent live using CoWrkr and ChatGPT. \nYou’ll leave with:\n✅ a reusable AI Agent design canvas\,\n✅ practical ideas to bring AI into your customer workflows. \nTo ensure meaningful discussion and relevant peer interaction\, attendance is limited to professionals in one of the following categories:\n👤 Customer Success Professional\n📊 CS Ops / RevOps Professional or Lead\n🚀 SaaS Founder scaling post-sales \n👥 Only 15 spots — first come\, first served.\n🎟 RSVP to secure your seat!
URL:https://practicalcsm.com/event/workshop-lets-build-your-first-customer-success-ai-agent/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251120T170000
DTEND;TZID=UTC:20251120T180000
DTSTAMP:20260408T235323
CREATED:20250914T191517Z
LAST-MODIFIED:20250914T191517Z
UID:10000534-1763658000-1763661600@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars-3/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/09/DeepTarget.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251119T190000
DTEND;TZID=UTC:20251119T200000
DTSTAMP:20260408T235323
CREATED:20251017T163137Z
LAST-MODIFIED:20251017T163424Z
UID:10000552-1763578800-1763582400@practicalcsm.com
SUMMARY:Meet ChurnZero's AI Agents: Your new teammates for customer growth
DESCRIPTION:AI is shaping how customer teams work and scale. Join You Mon Tsang and Abby Hammer for a first-hand look at how ChurnZero’s AI Agents turn complexity into clarity; automating routine work\, surfacing insights\, and taking action so you can focus on strategy\, relationships\, and growth. \nYou’ll get an inside tour of ChurnZero’s new AI Marketplace\, where your team can choose and deploy purpose-built AI Agents that don’t just inform your work\, but perform it. You’ll also get to know your new digital teammates— our first batch of AI agents\, engineered by CS experts to amplify your people\, turn dialogue into direction\, and turn friction into flow. \nKey takeaways: \n\n\n\nSee how ChurnZero AI Agents automate work and take action in real workflows\nExplore the AI Marketplace and learn how to deploy agents across your team\nGet practical ideas for using AI to deliver more value today\n\n\n\nOur Speakers:
URL:https://practicalcsm.com/event/meet-churnzeros-ai-agents-your-new-teammates-for-customer-growth/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251119T140000
DTEND;TZID=UTC:20251121T220000
DTSTAMP:20260408T235323
CREATED:20250729T101601Z
LAST-MODIFIED:20250729T101601Z
UID:10000517-1763560800-1763762400@practicalcsm.com
SUMMARY:Customer Success Summit | Chicago | November 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-chicago-november-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251118T190000
DTEND;TZID=UTC:20251118T200000
DTSTAMP:20260408T235323
CREATED:20251111T143212Z
LAST-MODIFIED:20251111T143212Z
UID:10000563-1763492400-1763496000@practicalcsm.com
SUMMARY:From Dashboards to Action: AI Agents and the Future of Customer Success
DESCRIPTION:Overview\n\n\nChallenges\n\nCustomer Success leaders struggle to predict churn and act on insights fast enough. Fragmented data and manual workflows slow response times—AI agents solve this by automating action and bridging teams across support\, delivery\, and success.\n\nSummary\n\nThis webinar explores how AI agents are transforming Customer Success by moving from passive insights to proactive action. You’ll learn how automation\, predictive intelligence\, and agentic AI are reshaping how teams prevent churn\, drive renewals\, and deliver measurable outcomes.
URL:https://practicalcsm.com/event/from-dashboards-to-action-ai-agents-and-the-future-of-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251118T140000
DTEND;TZID=UTC:20251118T150000
DTSTAMP:20260408T235323
CREATED:20251110T121520Z
LAST-MODIFIED:20251110T121520Z
UID:10000556-1763474400-1763478000@practicalcsm.com
SUMMARY:Churn is NOT a Customer Success Problem\, Episode 3
DESCRIPTION:For years\, you’ve been saying it: Customer Success can’t solve churn alone. \nYou’ve witnessed firsthand how sales overpromises\, product gaps\, and organizational silos undermine even the most dedicated CS efforts. Now\, we have the data to prove it. \nThe Data Reveals:\n• Churn is a Systemic Issue\n• Product is Key\n• Broken Promises Kill Relationships
URL:https://practicalcsm.com/event/churn-is-not-a-customer-success-problem-episode-3/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251114T170000
DTEND;TZID=UTC:20251114T180000
DTSTAMP:20260408T235323
CREATED:20251111T140537Z
LAST-MODIFIED:20251111T141517Z
UID:10000561-1763139600-1763143200@practicalcsm.com
SUMMARY:Turning Resistance into Results: Winning Buy-In for Sales–CS Alignment
DESCRIPTION:Pass the Baton\, not the Buck: Driving Sales to Post-Sales Alignment\nIn this 3-part Totango webinar series\, we will be exploring the world of Sales to post-Sales alignment\, compiling tactical lessons\, downloadable templates\, and tangible best practices learned across hundreds of Totango customers. \nOnce your alignment framework is in place\, the next challenge is buy-in. This session covers how to engage reluctant stakeholders\, position alignment as a growth driver — not admin work — and gain adoption without relying on top-down mandates.
URL:https://practicalcsm.com/event/turning-resistance-into-results-winning-buy-in-for-sales-cs-alignment/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T180000
DTEND;TZID=UTC:20251113T190000
DTSTAMP:20260408T235323
CREATED:20251017T160755Z
LAST-MODIFIED:20251017T160755Z
UID:10000548-1763056800-1763060400@practicalcsm.com
SUMMARY:Your Roadmap to Driving Conversions with Effective Lead Follow-Up
DESCRIPTION:Research indicates that while only 2% of sales conversions are made during the first point of contact\, roughly 80% develop between the 5th and 12th contact attempt. To generate the most ROI from lead gen activities and increase conversion rates\, demand generation marketers must drive quality engagement with priority contacts and enable their sales colleagues to orchestrate personalized outreach and lead follow-up to create more quality touchpoints during this window of opportunity. \nIf you are facing continuous pressure to build sales pipeline\, listen in as members of Informa TechTarget’s award-winning Customer Success team share a proven blueprint for effective lead follow-up. You’ll learn how to engage buyers by incorporating nurture programs\, optimizing SDR motions\, and empowering tailored sales outreach with intent data. You’ll also get insights into how marketing automation\, integration platforms\, and even artificial intelligence can help boost ROI and increase conversions at scale.
URL:https://practicalcsm.com/event/your-roadmap-to-driving-conversions-with-effective-lead-follow-up/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T180000
DTEND;TZID=UTC:20251113T190000
DTSTAMP:20260408T235323
CREATED:20251017T160308Z
LAST-MODIFIED:20251017T160308Z
UID:10000547-1763056800-1763060400@practicalcsm.com
SUMMARY:Content Operations in the Age of AI
DESCRIPTION:80% of organizations are using AI\, but only 29% report moderate or fast progress in scaling it. That’s one of many insights coming out of Content Science’s latest update from the world’s largest study of content operations. In this webinar\, Colleen Jones and Christopher Jones\, PhD\, will delve into what the newest research with more than 100 professionals\, leaders\, and executives says about the current state of content operations—and what it means for you. \nWebinar attendees will: \n• Learn about the promising shift to more mature content operations.\n• Understand the new obstacles to maturing content operations maturity today.\n• Gain insight into what the most successful organizations do differently.\n• Learn why maturing content operations is the secret to success with AI.\n• Gain perspective from leaders with top organizations such as ServiceNow\, Akoya\, Red Hat\, and EE. \nAttendees also will get a link to access the in-depth report and a chance to win a copy of the book\, “The Content Advantage.” \nEach 60-minute episode of Coffee and Content is recorded live. On-demand recordings are made available shortly after the live show ends. \nThis show is brought to you by The Content Wrangler and Content Science and is sponsored by Heretto\, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.
URL:https://practicalcsm.com/event/content-operations-in-the-age-of-ai/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T170000
DTEND;TZID=UTC:20251113T180000
DTSTAMP:20260408T235323
CREATED:20251111T130643Z
LAST-MODIFIED:20251111T130643Z
UID:10000558-1763053200-1763056800@practicalcsm.com
SUMMARY:Remedy to BMC Helix ITSM Migration – Featuring Vodafone’s Customer Success
DESCRIPTION:Discover how leading enterprises are transforming IT service management by migrating from on-premises Remedy to cloud-native BMC Helix ITSM. Join us for this exclusive session where BMC experts share proven strategies\, and Vodafone reveals how they modernised their global ITSM for smarter\, faster service delivery. \nAs enterprises modernize their IT landscapes\, the move from on-premises Remedy to the cloud-native BMC Helix ITSM platform is enabling faster\, smarter\, and more connected service management. Join us for this exclusive webinar\, “Remedy to BMC Helix ITSM Migration and the pleasure of Vodafone sharing their success story. In this session we’ll share real-world insights\, best practices\, and lessons learned from one of the world’s leading telecommunications companies. \nOur BMC experts will walk you through the complete migration journey from initial assessment to post-migration optimization\, highlighting how organizations can unlock the full potential of AI-driven service delivery with BMC Helix. \nYou’ll also hear how Vodafone successfully transformed its global ITSM environment\, achieving improved agility\, operational efficiency\, and user experience through a seamless migration from BMC Remedy to Helix ITSM. \nKey Takeaways:\nStrategic Value: Why organizations are accelerating their shift from Remedy to Helix ITSM\nMigration Blueprint: A step-by-step approach to ensure a smooth\, low-risk migration\nTechnology Enablers: Harnessing cloud\, AI\, and automation for smarter IT operations\nLessons Learned: Common challenges and proven best practices for success\nVodafone’s Transformation Story: How Vodafone modernized its ITSM landscape to deliver faster\, more intelligent service outcomes\nFuture Vision: Building a resilient\, data-driven\, and proactive ITSM ecosystem with Helix\nTarget Audience: \nHelix and Remedy administrators\, ITSM managers\, transformation leaders\, and anyone responsible for driving IT modernization and service excellence.
URL:https://practicalcsm.com/event/remedy-to-bmc-helix-itsm-migration-featuring-vodafones-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251112T130000
DTEND;TZID=UTC:20251113T213000
DTSTAMP:20260408T235323
CREATED:20250729T101211Z
LAST-MODIFIED:20250729T101211Z
UID:10000516-1762952400-1763069400@practicalcsm.com
SUMMARY:Customer Success Summit | Toronto | November 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-toronto-november-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251112
DTEND;VALUE=DATE:20251114
DTSTAMP:20260408T235323
CREATED:20251017T155229Z
LAST-MODIFIED:20251017T155229Z
UID:10000546-1762905600-1763078399@practicalcsm.com
SUMMARY:Shaping the Future of Customer Success in EMEA
DESCRIPTION:Meet the Visionaries Redefining Customer Success—In Just Two Days\n\nPulse is more than a conference; it’s the gathering place for innovators\, leaders\, and doers in customer success. From AI-powered strategies to actionable growth plans\, you’ll walk away with the tools and inspiration to drive real impact. This is the event you can’t afford to miss—register now and be part of the conversation shaping the future of customer success.
URL:https://practicalcsm.com/event/shaping-the-future-of-customer-success-in-emea/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251111T043000
DTEND;TZID=UTC:20251112T123000
DTSTAMP:20260408T235323
CREATED:20250914T190113Z
LAST-MODIFIED:20250914T190113Z
UID:10000531-1762835400-1762950600@practicalcsm.com
SUMMARY:OATUG India Oracle E-Business Suite Customer Summit 2025
DESCRIPTION:Overview\nJoin us in person for an exciting 2-day interaction with Oracle product leadership and industry peers \nExpect a specially curated program of EBS roadmap\, updates and customer success stories \nWe are pleased to invite you to OATUG EBS customer event. The event focus will be on Oracle E-Business Suite Strategy\, EBS on Oracle Cloud Infrastructure\, and Enterprise Command Center\, with a deep dive into EBS Manufacturing\, Logistics\, EAM\, Projects and Procurement. \nWe look forward to meeting with you there.
URL:https://practicalcsm.com/event/oatug-india-oracle-e-business-suite-customer-summit-2025/
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END:VCALENDAR