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X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251118T140000
DTEND;TZID=UTC:20251118T150000
DTSTAMP:20260403T172914
CREATED:20251110T121520Z
LAST-MODIFIED:20251110T121520Z
UID:10000556-1763474400-1763478000@practicalcsm.com
SUMMARY:Churn is NOT a Customer Success Problem\, Episode 3
DESCRIPTION:For years\, you’ve been saying it: Customer Success can’t solve churn alone. \nYou’ve witnessed firsthand how sales overpromises\, product gaps\, and organizational silos undermine even the most dedicated CS efforts. Now\, we have the data to prove it. \nThe Data Reveals:\n• Churn is a Systemic Issue\n• Product is Key\n• Broken Promises Kill Relationships
URL:https://practicalcsm.com/event/churn-is-not-a-customer-success-problem-episode-3/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251114T170000
DTEND;TZID=UTC:20251114T180000
DTSTAMP:20260403T172914
CREATED:20251111T140537Z
LAST-MODIFIED:20251111T141517Z
UID:10000561-1763139600-1763143200@practicalcsm.com
SUMMARY:Turning Resistance into Results: Winning Buy-In for Sales–CS Alignment
DESCRIPTION:Pass the Baton\, not the Buck: Driving Sales to Post-Sales Alignment\nIn this 3-part Totango webinar series\, we will be exploring the world of Sales to post-Sales alignment\, compiling tactical lessons\, downloadable templates\, and tangible best practices learned across hundreds of Totango customers. \nOnce your alignment framework is in place\, the next challenge is buy-in. This session covers how to engage reluctant stakeholders\, position alignment as a growth driver — not admin work — and gain adoption without relying on top-down mandates.
URL:https://practicalcsm.com/event/turning-resistance-into-results-winning-buy-in-for-sales-cs-alignment/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T180000
DTEND;TZID=UTC:20251113T190000
DTSTAMP:20260403T172914
CREATED:20251017T160755Z
LAST-MODIFIED:20251017T160755Z
UID:10000548-1763056800-1763060400@practicalcsm.com
SUMMARY:Your Roadmap to Driving Conversions with Effective Lead Follow-Up
DESCRIPTION:Research indicates that while only 2% of sales conversions are made during the first point of contact\, roughly 80% develop between the 5th and 12th contact attempt. To generate the most ROI from lead gen activities and increase conversion rates\, demand generation marketers must drive quality engagement with priority contacts and enable their sales colleagues to orchestrate personalized outreach and lead follow-up to create more quality touchpoints during this window of opportunity. \nIf you are facing continuous pressure to build sales pipeline\, listen in as members of Informa TechTarget’s award-winning Customer Success team share a proven blueprint for effective lead follow-up. You’ll learn how to engage buyers by incorporating nurture programs\, optimizing SDR motions\, and empowering tailored sales outreach with intent data. You’ll also get insights into how marketing automation\, integration platforms\, and even artificial intelligence can help boost ROI and increase conversions at scale.
URL:https://practicalcsm.com/event/your-roadmap-to-driving-conversions-with-effective-lead-follow-up/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T180000
DTEND;TZID=UTC:20251113T190000
DTSTAMP:20260403T172914
CREATED:20251017T160308Z
LAST-MODIFIED:20251017T160308Z
UID:10000547-1763056800-1763060400@practicalcsm.com
SUMMARY:Content Operations in the Age of AI
DESCRIPTION:80% of organizations are using AI\, but only 29% report moderate or fast progress in scaling it. That’s one of many insights coming out of Content Science’s latest update from the world’s largest study of content operations. In this webinar\, Colleen Jones and Christopher Jones\, PhD\, will delve into what the newest research with more than 100 professionals\, leaders\, and executives says about the current state of content operations—and what it means for you. \nWebinar attendees will: \n• Learn about the promising shift to more mature content operations.\n• Understand the new obstacles to maturing content operations maturity today.\n• Gain insight into what the most successful organizations do differently.\n• Learn why maturing content operations is the secret to success with AI.\n• Gain perspective from leaders with top organizations such as ServiceNow\, Akoya\, Red Hat\, and EE. \nAttendees also will get a link to access the in-depth report and a chance to win a copy of the book\, “The Content Advantage.” \nEach 60-minute episode of Coffee and Content is recorded live. On-demand recordings are made available shortly after the live show ends. \nThis show is brought to you by The Content Wrangler and Content Science and is sponsored by Heretto\, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.
URL:https://practicalcsm.com/event/content-operations-in-the-age-of-ai/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251113T170000
DTEND;TZID=UTC:20251113T180000
DTSTAMP:20260403T172914
CREATED:20251111T130643Z
LAST-MODIFIED:20251111T130643Z
UID:10000558-1763053200-1763056800@practicalcsm.com
SUMMARY:Remedy to BMC Helix ITSM Migration – Featuring Vodafone’s Customer Success
DESCRIPTION:Discover how leading enterprises are transforming IT service management by migrating from on-premises Remedy to cloud-native BMC Helix ITSM. Join us for this exclusive session where BMC experts share proven strategies\, and Vodafone reveals how they modernised their global ITSM for smarter\, faster service delivery. \nAs enterprises modernize their IT landscapes\, the move from on-premises Remedy to the cloud-native BMC Helix ITSM platform is enabling faster\, smarter\, and more connected service management. Join us for this exclusive webinar\, “Remedy to BMC Helix ITSM Migration and the pleasure of Vodafone sharing their success story. In this session we’ll share real-world insights\, best practices\, and lessons learned from one of the world’s leading telecommunications companies. \nOur BMC experts will walk you through the complete migration journey from initial assessment to post-migration optimization\, highlighting how organizations can unlock the full potential of AI-driven service delivery with BMC Helix. \nYou’ll also hear how Vodafone successfully transformed its global ITSM environment\, achieving improved agility\, operational efficiency\, and user experience through a seamless migration from BMC Remedy to Helix ITSM. \nKey Takeaways:\nStrategic Value: Why organizations are accelerating their shift from Remedy to Helix ITSM\nMigration Blueprint: A step-by-step approach to ensure a smooth\, low-risk migration\nTechnology Enablers: Harnessing cloud\, AI\, and automation for smarter IT operations\nLessons Learned: Common challenges and proven best practices for success\nVodafone’s Transformation Story: How Vodafone modernized its ITSM landscape to deliver faster\, more intelligent service outcomes\nFuture Vision: Building a resilient\, data-driven\, and proactive ITSM ecosystem with Helix\nTarget Audience: \nHelix and Remedy administrators\, ITSM managers\, transformation leaders\, and anyone responsible for driving IT modernization and service excellence.
URL:https://practicalcsm.com/event/remedy-to-bmc-helix-itsm-migration-featuring-vodafones-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251112T130000
DTEND;TZID=UTC:20251113T213000
DTSTAMP:20260403T172914
CREATED:20250729T101211Z
LAST-MODIFIED:20250729T101211Z
UID:10000516-1762952400-1763069400@practicalcsm.com
SUMMARY:Customer Success Summit | Toronto | November 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-toronto-november-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251112
DTEND;VALUE=DATE:20251114
DTSTAMP:20260403T172914
CREATED:20251017T155229Z
LAST-MODIFIED:20251017T155229Z
UID:10000546-1762905600-1763078399@practicalcsm.com
SUMMARY:Shaping the Future of Customer Success in EMEA
DESCRIPTION:Meet the Visionaries Redefining Customer Success—In Just Two Days\n\nPulse is more than a conference; it’s the gathering place for innovators\, leaders\, and doers in customer success. From AI-powered strategies to actionable growth plans\, you’ll walk away with the tools and inspiration to drive real impact. This is the event you can’t afford to miss—register now and be part of the conversation shaping the future of customer success.
URL:https://practicalcsm.com/event/shaping-the-future-of-customer-success-in-emea/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251111T043000
DTEND;TZID=UTC:20251112T123000
DTSTAMP:20260403T172914
CREATED:20250914T190113Z
LAST-MODIFIED:20250914T190113Z
UID:10000531-1762835400-1762950600@practicalcsm.com
SUMMARY:OATUG India Oracle E-Business Suite Customer Summit 2025
DESCRIPTION:Overview\nJoin us in person for an exciting 2-day interaction with Oracle product leadership and industry peers \nExpect a specially curated program of EBS roadmap\, updates and customer success stories \nWe are pleased to invite you to OATUG EBS customer event. The event focus will be on Oracle E-Business Suite Strategy\, EBS on Oracle Cloud Infrastructure\, and Enterprise Command Center\, with a deep dive into EBS Manufacturing\, Logistics\, EAM\, Projects and Procurement. \nWe look forward to meeting with you there.
URL:https://practicalcsm.com/event/oatug-india-oracle-e-business-suite-customer-summit-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251105T160000
DTEND;TZID=UTC:20251105T170000
DTSTAMP:20260403T172914
CREATED:20251024T114630Z
LAST-MODIFIED:20251024T114630Z
UID:10000555-1762358400-1762362000@practicalcsm.com
SUMMARY:From silos to success: Creating a seamless customer journey
DESCRIPTION:Join our expert panel for a virtual discussion on how customer success professionals can unify sales\, services\, success\, and support to achieve a truly connected customer journey. \nLearn how a unified customer data strategy is the key to driving long-term growth\, reducing churn\, and delivering personalized experiences at every stage. \nCan’t make it live? Don’t worry\, we’ll still send you the recording. \n\n\n\nWhy attend?\nIn this session\, you’ll discover how to: \n\nGain a 360° view of the customer journey by connecting your core business functions.\nDrive predictable revenue and reduce costs with better visibility and best-practice orchestration.\nCreate personalized customer experiences by seamlessly connecting every stage – from sales and service delivery to ongoing success and support.\n\nKey challenges we’ll tackle:\n\nDisconnected systems and siloed data that block a holistic view of the customer lifecycle.\nInefficient\, manual processes that slow teams down.\nCustomer churn and low renewals due to lack of insights and proactive engagement.\n\nMeet the experts\nWe’ll be joined by Chris Petty\, Senior Director Strategic Sales Programs\, and Will Spice\, VP Product Management\, both from Certinia. \nWith over two decades of experience\, Chris offers extensive technological expertise and a comprehensive understanding of business process efficiency and productivity enhancements. \nWill leads the product design\, development\, and engineering teams to deliver a solution that enables organizations to leverage one platform and one team to deliver one value journey to maximize customer lifetime value. \nWho should attend?\nCustomer professionals and leaders looking to: \n\nImprove cross-functional collaboration\nLeverage data to deliver measurable outcomes\nBuild stronger\, longer-lasting customer relationships
URL:https://practicalcsm.com/event/from-silos-to-success-creating-a-seamless-customer-journey/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251030T140000
DTEND;TZID=UTC:20251030T150000
DTSTAMP:20260403T172914
CREATED:20251017T161318Z
LAST-MODIFIED:20251017T161318Z
UID:10000549-1761832800-1761836400@practicalcsm.com
SUMMARY:3 Ways to Accelerate Quoting\, Contracting\, and Renewals
DESCRIPTION:Join this webinar to learn how you can use ServiceNow Sales and Order Management to acquire and retain customers. It details how recent innovations in ServiceNow SOM make it possible to dynamically price and quote deals and manage and fulfill orders. You’ll leave with practical tips to reduce your time to quote\, order fallout\, and churn.
URL:https://practicalcsm.com/event/3-ways-to-accelerate-quoting-contracting-and-renewals/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T210000
DTEND;TZID=UTC:20251030T060000
DTSTAMP:20260403T172914
CREATED:20250729T100015Z
LAST-MODIFIED:20250729T100015Z
UID:10000515-1761771600-1761804000@practicalcsm.com
SUMMARY:Customer Success Summit | Sydney | October 2025
DESCRIPTION:Elevate your customer success strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-sydney-october-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T170000
DTEND;TZID=UTC:20251029T180000
DTSTAMP:20260403T172914
CREATED:20251017T164725Z
LAST-MODIFIED:20251017T164725Z
UID:10000554-1761757200-1761760800@practicalcsm.com
SUMMARY:From Busy to Productive: Upcoming Totango Updates for Improving Team Prioritization
DESCRIPTION:Top of mind for almost every post-Sales leader right now is how to scale their team’s ability to manage a growing customer population without having to scale headcount. Automation\, playbooks\, AI\, digital CS – these can help\, but what we ultimately need is to ensure that the human we trust to do these critical jobs are spending their time in the optimal way. Individual contributors need clarity in how to prioritize their week and decide which customers to invest in\, while leaders need insight into how they should allocate resources across a customer population. \nTotango’s upcoming product releases will be designed to connect these two needs – giving CSMs guided workflows to prep and act\, and managers executive-level reporting to analyze engagement gaps\, track IC performance\, and improve quota planning. \nJoin us on October 29 to get a sneak peek into what’s coming soon to Totango. \nDuring this session\, we’ll: \n\nWalk through how CSMs can use the My Week feature to focus on the right meetings and actions\nHighlight how leaders can leverage Team Performance reporting to identify gaps and coach effectively\nProvide a roadmap for how these features fit into Totango’s broader vision for scaling customer value\n\n‍
URL:https://practicalcsm.com/event/from-busy-to-productive-upcoming-totango-updates-for-improving-team-prioritization/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T160000
DTEND;TZID=UTC:20251029T170000
DTSTAMP:20260403T172914
CREATED:20251017T161448Z
LAST-MODIFIED:20251017T161448Z
UID:10000550-1761753600-1761757200@practicalcsm.com
SUMMARY:Building a Recognition Program That Resonates Across Multicultural Workforces
DESCRIPTION:Appreciation is universal — but how it’s expressed and received varies widely across cultures. \nIn this session\, Achievers’ Senior Director of Customer Success\, Emma Harvie\, is joined by Moxa’s Head of Learning and Development\, Julie Lin\, to explore how organizations can foster belonging and appreciation in diverse\, multicultural environments. \nThey’ll share:\n– How Moxa built a culturally attuned employee recognition and rewards strategy\, starting in Taiwan and scaling globally\n– Inclusive recognition strategies that drive employee engagement and retention\n– Tips to foster a culture of appreciation and belonging that feels authentic\, inclusive\, and scalable across dynamic\, multi-generational\, and multi-cultural teams
URL:https://practicalcsm.com/event/building-a-recognition-program-that-resonates-across-multicultural-workforces/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T150000
DTEND;TZID=UTC:20251029T160000
DTSTAMP:20260403T172914
CREATED:20250929T100843Z
LAST-MODIFIED:20250929T100843Z
UID:10000543-1761750000-1761753600@practicalcsm.com
SUMMARY:Beyond the Software: How Customer Success Drives Warehouse Excellence
DESCRIPTION:Technology is only part of the story when it comes to running an efficient warehouse. True success also depends on the people and processes behind the software. Join moderator John Monarch of PESTI as he sits down with SnapFulfil Account Managers Cheree Brewer and Adam Biggs to explore how a proactive customer success approach helps warehouses adapt\, thrive\, and achieve long-term results. \nIn this session you’ll learn:\n– How SnapFulfil’s customer success team partners with clients beyond go-live.\n– Strategies for navigating challenges and maximizing WMS capabilities.\n– Real-world examples of how strong customer relationships lead to operational wins.
URL:https://practicalcsm.com/event/beyond-the-software-how-customer-success-drives-warehouse-excellence/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T120000
DTEND;TZID=UTC:20251030T193000
DTSTAMP:20260403T172914
CREATED:20250729T095429Z
LAST-MODIFIED:20250729T095429Z
UID:10000514-1761739200-1761852600@practicalcsm.com
SUMMARY:Customer Success Summit | Boston | October 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-boston-october-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T010000
DTEND;TZID=UTC:20251029T020000
DTSTAMP:20260403T172914
CREATED:20251010T163741Z
LAST-MODIFIED:20251010T163741Z
UID:10000545-1761699600-1761703200@practicalcsm.com
SUMMARY:Churn Is Not A Customer Success Problem
DESCRIPTION:For years\, you’ve been saying it: Customer Success can’t solve churn alone. \nYou’ve witnessed firsthand how sales overpromises\, product gaps\, and organizational silos undermine even the most dedicated CS efforts. Now\, we have the data to prove it. \nThe Data Reveals:\n• Churn is a Systemic Issue\n• Product is Key\n• Broken Promises Kill Relationship
URL:https://practicalcsm.com/event/churn-is-not-a-customer-success-problem/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251024T170000
DTEND;TZID=UTC:20251024T180000
DTSTAMP:20260403T172914
CREATED:20250914T191231Z
LAST-MODIFIED:20250914T191231Z
UID:10000533-1761325200-1761328800@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251024
DTEND;VALUE=DATE:20251025
DTSTAMP:20260403T172914
CREATED:20250929T100429Z
LAST-MODIFIED:20250929T100429Z
UID:10000542-1761264000-1761350399@practicalcsm.com
SUMMARY:Customer Success Bytes – Driving Business Value Through Integration IBM
DESCRIPTION:🚀 Customer Success Bytes – Driving Business Value Through Integration\n📍 IBM Tower Munich\, 26th Floor\n🗓️ October 24\, 2025 | 08:30 – 16:00 \nJoin us for a full-day IBM TechXchange Workshop\, where Customer Success meets Integration.\nDiscover how AI\, webMethods\, and IBM’s integration portfolio unlock real business outcomes. \n✨ What’s in it for you? \nInsights from IBM experts & customers on integration powered by AI \nLive customer panel with real-world success stories \nA roadmap view on Agentic AI & MCP consumption \nHands-on discussions with Customer Success Managers & product leaders \nNetworking opportunities in an exclusive venue with a stunning view over Munich 🌄 (and maybe even the Alps!) \n👉 Whether you’re driving digital transformation\, managing hybrid architectures\, or looking to maximize your IBM solutions — this workshop is designed to inspire\, inform & connect.
URL:https://practicalcsm.com/event/customer-success-bytes-driving-business-value-through-integration-ibm/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251023T150000
DTEND;TZID=UTC:20251023T160000
DTSTAMP:20260403T172914
CREATED:20250914T182738Z
LAST-MODIFIED:20250914T182738Z
UID:10000528-1761231600-1761235200@practicalcsm.com
SUMMARY:How to measure the ROI of your Attack Surface Program
DESCRIPTION:About this talk\n\nSecurity teams often struggle to quantify the impact of their work and clearly demonstrate value to leadership. In this webinar\, we’ll explore how to effectively measure the performance of your Attack Surface Management (ASM) program. You’ll learn actionable\, data-driven metrics and benchmarking methods to highlight efficiency gains and ensure your team’s contributions are recognized. \nJoin Tim Hunt\, VP of Customer Success at Searchlight Cyber\, as he shares best practice advice from his time working with some of the largest companies in the world\, as he shares the way to measure the impact of your ASM program; time. The faster your team can mitigate risks\, the lower the chance of a cyber incident impacting your business’s bottom line e.g.\, system downtime\, data loss\, regulatory fines\, reputational damage. \nIn this webinar\, we’ll share :\n– Key performance indicators: Metrics you can implement to measure the impact of your program\n– Integration strategies: Recommendations on how to integrate your ASM program with other security teams\n– Internal advocacy: \nTips on raising the internal profile of the work your security program is delivering Even if you can’t join live\, register now to receive your link to the recording as soon as it’s available. We look forward to seeing you on the webinar soon.
URL:https://practicalcsm.com/event/how-to-measure-the-roi-of-your-attack-surface-program/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251022T190000
DTEND;TZID=UTC:20251022T200000
DTSTAMP:20260403T172914
CREATED:20251017T163534Z
LAST-MODIFIED:20251017T163534Z
UID:10000553-1761159600-1761163200@practicalcsm.com
SUMMARY:The state of customer revenue leadership: 2025 benchmark report
DESCRIPTION:Join us for an exclusive webinar to explore the most significant findings from the 6th annual Customer Revenue Leadership Study\, the industry’s most comprehensive benchmark of customer revenue teams. \nBased on data from nearly 800 customer growth leaders worldwide\, you will learn what roles\, strategies\, and technologies are most linked to stronger revenue performance and how leading organizations are preparing their post-sales engines for growth. \nKey takeaways: \n\n\n\nWhy 2025 is a baseline year for retention and revenue growth\, and what that means for your planning\nWhich team roles\, budgets\, and tech investments have the biggest impact on NRR and GRR\nHow buying readiness and AI adoption are shaping customer revenue strategies\nPractical recommendations to strengthen operations\, align on lifecycle revenue metrics\, and scale growth
URL:https://practicalcsm.com/event/the-state-of-customer-revenue-leadership-2025-benchmark-report/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251022T180000
DTEND;TZID=UTC:20251022T190000
DTSTAMP:20260403T172914
CREATED:20250929T095454Z
LAST-MODIFIED:20250929T095455Z
UID:10000541-1761156000-1761159600@practicalcsm.com
SUMMARY:Human-Centric Design: Keys To Associate Success & Customer Connections
DESCRIPTION:This webinar will explore how leading retailers are reimagining brick-and-mortar experiences through a human-centric design approach that puts shoppers and associates first. \nWalk away with actionable perspectives of former and current top retailers for elevating the in-store experience through thoughtful design and a truly human-first approach. \nFeaturing:\n– Global Retail Leaders and Pioneers Martin Urrutia and Lesley Hawkins\n– CEO of Retail Design firm ZoCo Lacey Picazo\n– Host: Lauren Cevallos\, Director of Strategy & Customer Success at Jumpmind \nThis discussion will unpack how to create spaces that drive loyalty and conversion\, and how to align tech and operations for maximum impact.
URL:https://practicalcsm.com/event/human-centric-design-keys-to-associate-success-customer-connections/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251021T180000
DTEND;TZID=UTC:20251021T190000
DTSTAMP:20260403T172914
CREATED:20251017T162124Z
LAST-MODIFIED:20251017T162124Z
UID:10000551-1761069600-1761073200@practicalcsm.com
SUMMARY:Upcoming Webinar: CS100 Replay Series
DESCRIPTION:Did you miss the CS100 Summit last month? Don’t worry\, we’ve got you covered. From October 21st through December 9th\, we’re bringing the best of the Summit straight to you in an 8-part virtual webinar series. Each week\, you’ll hear from our top-rated speakers as they deliver the same sessions that attendees couldn’t stop talking about\, filled with powerful insights\, real-world stories\, and practical takeaways you can apply immediately. \nWhat You’ll Learn\nIn each 60-minute session\, you’ll hear from your favorite Customer Success thought leaders and practitioners on topics from How to Build Your CS Career\, AI in Customer Success\, What CEO’s Really Want from CS Leaders and so much more. \nReserve your spot today\, you won’t want to miss it!
URL:https://practicalcsm.com/event/upcoming-webinar-cs100-replay-series/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251021T180000
DTEND;TZID=UTC:20251021T190000
DTSTAMP:20260403T172914
CREATED:20250929T095005Z
LAST-MODIFIED:20250929T095005Z
UID:10000540-1761069600-1761073200@practicalcsm.com
SUMMARY:ScalePad Product Studio: Customer Success
DESCRIPTION:Join the ScalePad Product Team for a live session focused on solving the Customer Success challenges MSPs face daily. \nWe’ll dive into Lifecycle Manager and Quoter\, demo best practices for strategic client engagement\, and show how MSPs are using our tools to drive business alignment\, faster project approvals\, and real growth. \n✅ Tips and best practices from our product team\n✅ Updates on Lifecycle Manager X\n✅ New Quoter features\n✅ Live Q&A — bring your questions! \n🎯 Built for CS professionals\, vCIOs\, AMs\, and MSP operators ready to evolve their client conversations
URL:https://practicalcsm.com/event/scalepad-product-studio-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251017T003000
DTEND;TZID=UTC:20251017T013000
DTSTAMP:20260403T172914
CREATED:20251010T163242Z
LAST-MODIFIED:20251012T000833Z
UID:10000544-1760661000-1760664600@practicalcsm.com
SUMMARY:Customer Success Keynote: Build Your Agentic Enterprise
DESCRIPTION:See how leading organizations are cutting costs\, scaling fast\, and building loyalty — and celebrate three Customer Success Award winners showing what’s possible.
URL:https://practicalcsm.com/event/customer-success-keynote-build-your-agentic-enterprise/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251015T150000
DTEND;TZID=UTC:20251015T160000
DTSTAMP:20260403T172914
CREATED:20250929T084801Z
LAST-MODIFIED:20250929T084801Z
UID:10000538-1760540400-1760544000@practicalcsm.com
SUMMARY:Customer Success Core: Certified Live Training | October 15
DESCRIPTION:The most comprehensive customer success certification around\, Customer Success Core: Certified is here to to set you and your customers up for a lifetime of success. \nJoin live with our customer success expert who will take you through the accredited curriculum to arm you with the theory and frameworks (along with some seriously interesting real-life case stories) to demystify CS best practices and enable you to accelerate time-to-value and deliver your customers’ goals. \nPlease note that signing up to the LinkedIn event does not mean you are registered to attend. To secure your place\, complete your registration on our website.
URL:https://practicalcsm.com/event/customer-success-core-certified-live-training-october-15/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251010T113000
DTEND;TZID=UTC:20251010T123000
DTSTAMP:20260403T172914
CREATED:20250929T084416Z
LAST-MODIFIED:20250929T084416Z
UID:10000537-1760095800-1760099400@practicalcsm.com
SUMMARY:Building Your First AI Agent: AI for Customer Success | Session #5
DESCRIPTION:In our lunch & learn webinar series\, Caroline Depierre (pollup.ai) and Christiane Kaiser (kaiser-cx.com) share how Customer Success teams can adopt AI in a practical\, hands-on way. From identifying where to start\, to automating communication touchpoints\, to building AI agents and automations that actually work. \nSession #5 on the 10th October is all about Building Your First AI Agent for Customer Success. Join us to learn the basics of AI agents\, and apply it to your own team set up and needs. Register via Zoom: https://us02web.zoom.us/webinar/register/WN_bLhTEM8YQvW_fuq0te-qBA#/registration
URL:https://practicalcsm.com/event/building-your-first-ai-agent-ai-for-customer-success-session-5/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251009T150000
DTEND;TZID=UTC:20251009T160000
DTSTAMP:20260403T172914
CREATED:20250914T183833Z
LAST-MODIFIED:20250914T183833Z
UID:10000530-1760022000-1760025600@practicalcsm.com
SUMMARY:Secrets Management 101: The Key to Security
DESCRIPTION:About this talk\n\nIn today’s rapidly evolving digital landscape\, managing secrets such as API keys\, credentials\, and other sensitive information is crucial for maintaining security and operational efficiency. The “Secrets Management 101” webinar will provide a comprehensive overview of the challenges associated with secrets management and present effective solutions to address these issues. \nWe will explore common problems such as hardcoded credentials and insecure storage and discuss how modern secrets management solutions offer centralized control\, enhanced security\, and streamlined processes. Attendees will learn about the benefits of implementing a robust secrets management system\, including improved protection against unauthorized access\, regulatory compliance\, and operational efficiency. \nJoin us to gain valuable insights into best practices for managing secrets\, discover real-world success stories\, and understand the steps required to integrate a secrets management solution into your organization. This webinar is designed for IT professionals\, security experts\, and anyone interested in safeguarding their sensitive information.
URL:https://practicalcsm.com/event/secrets-management-101-the-key-to-security/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251007T170000
DTEND;TZID=UTC:20251007T180000
DTSTAMP:20260403T172914
CREATED:20250929T085119Z
LAST-MODIFIED:20250929T085119Z
UID:10000539-1759856400-1759860000@practicalcsm.com
SUMMARY:Customer Success Leadership Accelerator Program | October 7
DESCRIPTION:Take control of your career with our six-week leadership program that’ll turn you into a bonafide customer success leader. \nNext cohort start date: October 7th \nFortify your résumé for future promotions with a leadership certification. \nUncover exclusive expert insights that you won’t find on your LinkedIn feed. \nLearn how to maximize the potential of customer success in your organization.
URL:https://practicalcsm.com/event/customer-success-leadership-accelerator-program-october-7/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251001T180000
DTEND;TZID=UTC:20251001T190000
DTSTAMP:20260403T172914
CREATED:20250914T181639Z
LAST-MODIFIED:20250914T181639Z
UID:10000525-1759341600-1759345200@practicalcsm.com
SUMMARY:My First 90 Days Owning Customer Success: A CRO’s Playbook
DESCRIPTION:For Gainsight’s Chief Revenue Officer\, Marilee Bear\, the first 90 days leading Customer Success were eye-opening. Complex incentives\, fuzzy retention metrics\, and buried expansion signals made it challenging to forecast growth with confidence. \nIn this exclusive session\, Marilee shares how she redefined the role of CS from a support function to a revenue lever\, and why she now sees Gross Revenue Retention (GRR) as her north star. \nYou’ll learn how she: \n\nConnected the dots across Sales\, CS\, and RevOps to drive shared accountability for growth and retention\nTurned hidden expansion signals from within Gainsight’s customer base into pipeline with clear workflows and AI-powered insights\nBuilt a CS strategy that fuels post-sale revenue and makes GRR a leading indicator of company health\n\nIf you’re a CRO who suddenly owns CS\, or a CS leader trying to earn  executive influence\, this is your roadmap to transforming CS into your most strategic growth engine.
URL:https://practicalcsm.com/event/my-first-90-days-owning-customer-success-a-cros-playbook/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250930T130000
DTEND;TZID=UTC:20251001T220000
DTSTAMP:20260403T172914
CREATED:20250729T095208Z
LAST-MODIFIED:20250729T095208Z
UID:10000513-1759237200-1759356000@practicalcsm.com
SUMMARY:2025 NYC Customer Success Week
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/2025-nyc-customer-success-week/
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