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DTSTART;TZID=UTC:20260923T170000
DTEND;TZID=UTC:20260923T180000
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SUMMARY:From Behavior to Business Value -- Operationalizing Customer Experience
DESCRIPTION:from business performance. In today’s digital\, data-rich environment\, that approach is no longer sufficient. \nUnfortunately\, many organizations have taken a misguided approach for delivering CX\, focusing on reactive activities rather than intentionally designing for CX. For successful CX\, a shift is needed to enable meaningful measures that not only reflect customer interactions\, but also how CX impacts business results. \nThis presentation introduces a practical framework for transforming CX into a measurable business driver by aligning employee behaviors with customer expectations and linking those behaviors directly to business results. \nKey Takeaways:\n– Where good CX actually starts.\n– Moving from perception metrics to business results.\n– Critical factors for success for CX measurement.
URL:https://practicalcsm.com/event/from-behavior-to-business-value-operationalizing-customer-experience/
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DTSTART;TZID=UTC:20260924T170000
DTEND;TZID=UTC:20260924T180000
DTSTAMP:20260811T091829Z
CREATED:20260811T091829Z
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SUMMARY:How agentic AI drives product adoption.
DESCRIPTION:CS teams are expected to drive faster onboarding\, stronger product adoption\, and better customer outcomes\, often without additional headcount. Traditional customer education\, built on static courses and one-size-fits-none onboarding paths\, can’t keep up. \nIn this live session with LearnUpon\, we’ll explore how agentic customer education uses AI and real-time customer behavior to give every customer a learning path built around them. \nIf you lead a CS or Support team\, this session will show you how to get customers to value faster\, without adding headcount to do it. \nWhat we’re covering:\n\nThe shift to agentic customer education – why static LMS courses and linear onboarding flows are being replaced by learning experiences that adapt to each customer’s behavior\, in real time.\nOnboarding that reads the room – how AI agents detect when a customer is stuck\, hesitating\, or moving fast\, and adjust the journey accordingly\, without a CSM manually triggering anything.\nProving it matters – the frameworks CS leaders are using to connect customer education directly to time-to-value and support ticket volume\, so it’s never framed as a “nice to have.”\n\nIn this session\, you’ll learn how to:\n\nReduce repetitive onboarding and product training without sacrificing the customer experience.\nDeliver personalized learning journeys based on real-time customer behavior.\nUse AI to automate course creation\, enrollment\, reminders\, and progress tracking.\nFree your CS team to focus on strategic customer conversations.\nMeasure the impact of customer education on product adoption\, support tickets\, and time-to-value.\nBuild a scalable customer education strategy that grows alongside your customer base.
URL:https://practicalcsm.com/event/how-agentic-ai-drives-product-adoption/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20260930T160000
DTEND;TZID=UTC:20260930T170000
DTSTAMP:20260825T094728Z
CREATED:20260825T094521Z
LAST-MODIFIED:20260825T094728Z
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SUMMARY:Back to actual intelligence: Demonstrating real ROI from onboarding to renewal
DESCRIPTION:A customer asks what they’re actually getting for the renewal price. The QBR deck\, the health score\, the usage report. None of it settles the question. \nThat question is getting harder to dodge. AI gives customers a faster way to challenge every tool and every team they pay for\, and a CS team without a clear answer loses the argument before it starts. \nThis live session with Certinia breaks down a real system for proving CS value at every stage\, from onboarding through renewal\, built on real customer data your team already has. \nWhat you’ll take away\n\nGive customers a simple way to score their own progress and see value building in real time.\nFollow a clear framework with defined steps for proving value at each stage of the customer journey.\nLearn how to earn customer buy-in to share the metrics that prove real impact.\n\nWhy attend\n\nStop losing your seat at the table when customers question your tools and your team. Build a framework that proves value instead of just claiming it.\nOvercome customer hesitation to share critical metrics by learning how to earn the trust and buy-in that opens up that data.\nFix the disconnect between CS work and actual revenue by tying daily CS activity directly to measurable ROI leadership trusts.
URL:https://practicalcsm.com/event/back-to-actual-intelligence-demonstrating-real-roi-from-onboarding-to-renewal/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20261017T170000
DTEND;TZID=UTC:20261017T180000
DTSTAMP:20260720T095254Z
CREATED:20260720T094920Z
LAST-MODIFIED:20260720T095254Z
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SUMMARY:DeepTarget Customer Success Webinar - October 2026
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform.
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-october-2026/
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