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X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T160000
DTEND;TZID=UTC:20251029T170000
DTSTAMP:20260403T192659
CREATED:20251017T161448Z
LAST-MODIFIED:20251017T161448Z
UID:10000550-1761753600-1761757200@practicalcsm.com
SUMMARY:Building a Recognition Program That Resonates Across Multicultural Workforces
DESCRIPTION:Appreciation is universal — but how it’s expressed and received varies widely across cultures. \nIn this session\, Achievers’ Senior Director of Customer Success\, Emma Harvie\, is joined by Moxa’s Head of Learning and Development\, Julie Lin\, to explore how organizations can foster belonging and appreciation in diverse\, multicultural environments. \nThey’ll share:\n– How Moxa built a culturally attuned employee recognition and rewards strategy\, starting in Taiwan and scaling globally\n– Inclusive recognition strategies that drive employee engagement and retention\n– Tips to foster a culture of appreciation and belonging that feels authentic\, inclusive\, and scalable across dynamic\, multi-generational\, and multi-cultural teams
URL:https://practicalcsm.com/event/building-a-recognition-program-that-resonates-across-multicultural-workforces/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T150000
DTEND;TZID=UTC:20251029T160000
DTSTAMP:20260403T192659
CREATED:20250929T100843Z
LAST-MODIFIED:20250929T100843Z
UID:10000543-1761750000-1761753600@practicalcsm.com
SUMMARY:Beyond the Software: How Customer Success Drives Warehouse Excellence
DESCRIPTION:Technology is only part of the story when it comes to running an efficient warehouse. True success also depends on the people and processes behind the software. Join moderator John Monarch of PESTI as he sits down with SnapFulfil Account Managers Cheree Brewer and Adam Biggs to explore how a proactive customer success approach helps warehouses adapt\, thrive\, and achieve long-term results. \nIn this session you’ll learn:\n– How SnapFulfil’s customer success team partners with clients beyond go-live.\n– Strategies for navigating challenges and maximizing WMS capabilities.\n– Real-world examples of how strong customer relationships lead to operational wins.
URL:https://practicalcsm.com/event/beyond-the-software-how-customer-success-drives-warehouse-excellence/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T120000
DTEND;TZID=UTC:20251030T193000
DTSTAMP:20260403T192659
CREATED:20250729T095429Z
LAST-MODIFIED:20250729T095429Z
UID:10000514-1761739200-1761852600@practicalcsm.com
SUMMARY:Customer Success Summit | Boston | October 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-boston-october-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251029T010000
DTEND;TZID=UTC:20251029T020000
DTSTAMP:20260403T192659
CREATED:20251010T163741Z
LAST-MODIFIED:20251010T163741Z
UID:10000545-1761699600-1761703200@practicalcsm.com
SUMMARY:Churn Is Not A Customer Success Problem
DESCRIPTION:For years\, you’ve been saying it: Customer Success can’t solve churn alone. \nYou’ve witnessed firsthand how sales overpromises\, product gaps\, and organizational silos undermine even the most dedicated CS efforts. Now\, we have the data to prove it. \nThe Data Reveals:\n• Churn is a Systemic Issue\n• Product is Key\n• Broken Promises Kill Relationship
URL:https://practicalcsm.com/event/churn-is-not-a-customer-success-problem/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251024T170000
DTEND;TZID=UTC:20251024T180000
DTSTAMP:20260403T192659
CREATED:20250914T191231Z
LAST-MODIFIED:20250914T191231Z
UID:10000533-1761325200-1761328800@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251024
DTEND;VALUE=DATE:20251025
DTSTAMP:20260403T192659
CREATED:20250929T100429Z
LAST-MODIFIED:20250929T100429Z
UID:10000542-1761264000-1761350399@practicalcsm.com
SUMMARY:Customer Success Bytes – Driving Business Value Through Integration IBM
DESCRIPTION:🚀 Customer Success Bytes – Driving Business Value Through Integration\n📍 IBM Tower Munich\, 26th Floor\n🗓️ October 24\, 2025 | 08:30 – 16:00 \nJoin us for a full-day IBM TechXchange Workshop\, where Customer Success meets Integration.\nDiscover how AI\, webMethods\, and IBM’s integration portfolio unlock real business outcomes. \n✨ What’s in it for you? \nInsights from IBM experts & customers on integration powered by AI \nLive customer panel with real-world success stories \nA roadmap view on Agentic AI & MCP consumption \nHands-on discussions with Customer Success Managers & product leaders \nNetworking opportunities in an exclusive venue with a stunning view over Munich 🌄 (and maybe even the Alps!) \n👉 Whether you’re driving digital transformation\, managing hybrid architectures\, or looking to maximize your IBM solutions — this workshop is designed to inspire\, inform & connect.
URL:https://practicalcsm.com/event/customer-success-bytes-driving-business-value-through-integration-ibm/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251023T150000
DTEND;TZID=UTC:20251023T160000
DTSTAMP:20260403T192659
CREATED:20250914T182738Z
LAST-MODIFIED:20250914T182738Z
UID:10000528-1761231600-1761235200@practicalcsm.com
SUMMARY:How to measure the ROI of your Attack Surface Program
DESCRIPTION:About this talk\n\nSecurity teams often struggle to quantify the impact of their work and clearly demonstrate value to leadership. In this webinar\, we’ll explore how to effectively measure the performance of your Attack Surface Management (ASM) program. You’ll learn actionable\, data-driven metrics and benchmarking methods to highlight efficiency gains and ensure your team’s contributions are recognized. \nJoin Tim Hunt\, VP of Customer Success at Searchlight Cyber\, as he shares best practice advice from his time working with some of the largest companies in the world\, as he shares the way to measure the impact of your ASM program; time. The faster your team can mitigate risks\, the lower the chance of a cyber incident impacting your business’s bottom line e.g.\, system downtime\, data loss\, regulatory fines\, reputational damage. \nIn this webinar\, we’ll share :\n– Key performance indicators: Metrics you can implement to measure the impact of your program\n– Integration strategies: Recommendations on how to integrate your ASM program with other security teams\n– Internal advocacy: \nTips on raising the internal profile of the work your security program is delivering Even if you can’t join live\, register now to receive your link to the recording as soon as it’s available. We look forward to seeing you on the webinar soon.
URL:https://practicalcsm.com/event/how-to-measure-the-roi-of-your-attack-surface-program/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251022T190000
DTEND;TZID=UTC:20251022T200000
DTSTAMP:20260403T192659
CREATED:20251017T163534Z
LAST-MODIFIED:20251017T163534Z
UID:10000553-1761159600-1761163200@practicalcsm.com
SUMMARY:The state of customer revenue leadership: 2025 benchmark report
DESCRIPTION:Join us for an exclusive webinar to explore the most significant findings from the 6th annual Customer Revenue Leadership Study\, the industry’s most comprehensive benchmark of customer revenue teams. \nBased on data from nearly 800 customer growth leaders worldwide\, you will learn what roles\, strategies\, and technologies are most linked to stronger revenue performance and how leading organizations are preparing their post-sales engines for growth. \nKey takeaways: \n\n\n\nWhy 2025 is a baseline year for retention and revenue growth\, and what that means for your planning\nWhich team roles\, budgets\, and tech investments have the biggest impact on NRR and GRR\nHow buying readiness and AI adoption are shaping customer revenue strategies\nPractical recommendations to strengthen operations\, align on lifecycle revenue metrics\, and scale growth
URL:https://practicalcsm.com/event/the-state-of-customer-revenue-leadership-2025-benchmark-report/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251022T180000
DTEND;TZID=UTC:20251022T190000
DTSTAMP:20260403T192659
CREATED:20250929T095454Z
LAST-MODIFIED:20250929T095455Z
UID:10000541-1761156000-1761159600@practicalcsm.com
SUMMARY:Human-Centric Design: Keys To Associate Success & Customer Connections
DESCRIPTION:This webinar will explore how leading retailers are reimagining brick-and-mortar experiences through a human-centric design approach that puts shoppers and associates first. \nWalk away with actionable perspectives of former and current top retailers for elevating the in-store experience through thoughtful design and a truly human-first approach. \nFeaturing:\n– Global Retail Leaders and Pioneers Martin Urrutia and Lesley Hawkins\n– CEO of Retail Design firm ZoCo Lacey Picazo\n– Host: Lauren Cevallos\, Director of Strategy & Customer Success at Jumpmind \nThis discussion will unpack how to create spaces that drive loyalty and conversion\, and how to align tech and operations for maximum impact.
URL:https://practicalcsm.com/event/human-centric-design-keys-to-associate-success-customer-connections/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251021T180000
DTEND;TZID=UTC:20251021T190000
DTSTAMP:20260403T192659
CREATED:20251017T162124Z
LAST-MODIFIED:20251017T162124Z
UID:10000551-1761069600-1761073200@practicalcsm.com
SUMMARY:Upcoming Webinar: CS100 Replay Series
DESCRIPTION:Did you miss the CS100 Summit last month? Don’t worry\, we’ve got you covered. From October 21st through December 9th\, we’re bringing the best of the Summit straight to you in an 8-part virtual webinar series. Each week\, you’ll hear from our top-rated speakers as they deliver the same sessions that attendees couldn’t stop talking about\, filled with powerful insights\, real-world stories\, and practical takeaways you can apply immediately. \nWhat You’ll Learn\nIn each 60-minute session\, you’ll hear from your favorite Customer Success thought leaders and practitioners on topics from How to Build Your CS Career\, AI in Customer Success\, What CEO’s Really Want from CS Leaders and so much more. \nReserve your spot today\, you won’t want to miss it!
URL:https://practicalcsm.com/event/upcoming-webinar-cs100-replay-series/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251021T180000
DTEND;TZID=UTC:20251021T190000
DTSTAMP:20260403T192659
CREATED:20250929T095005Z
LAST-MODIFIED:20250929T095005Z
UID:10000540-1761069600-1761073200@practicalcsm.com
SUMMARY:ScalePad Product Studio: Customer Success
DESCRIPTION:Join the ScalePad Product Team for a live session focused on solving the Customer Success challenges MSPs face daily. \nWe’ll dive into Lifecycle Manager and Quoter\, demo best practices for strategic client engagement\, and show how MSPs are using our tools to drive business alignment\, faster project approvals\, and real growth. \n✅ Tips and best practices from our product team\n✅ Updates on Lifecycle Manager X\n✅ New Quoter features\n✅ Live Q&A — bring your questions! \n🎯 Built for CS professionals\, vCIOs\, AMs\, and MSP operators ready to evolve their client conversations
URL:https://practicalcsm.com/event/scalepad-product-studio-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251017T003000
DTEND;TZID=UTC:20251017T013000
DTSTAMP:20260403T192659
CREATED:20251010T163242Z
LAST-MODIFIED:20251012T000833Z
UID:10000544-1760661000-1760664600@practicalcsm.com
SUMMARY:Customer Success Keynote: Build Your Agentic Enterprise
DESCRIPTION:See how leading organizations are cutting costs\, scaling fast\, and building loyalty — and celebrate three Customer Success Award winners showing what’s possible.
URL:https://practicalcsm.com/event/customer-success-keynote-build-your-agentic-enterprise/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251015T150000
DTEND;TZID=UTC:20251015T160000
DTSTAMP:20260403T192659
CREATED:20250929T084801Z
LAST-MODIFIED:20250929T084801Z
UID:10000538-1760540400-1760544000@practicalcsm.com
SUMMARY:Customer Success Core: Certified Live Training | October 15
DESCRIPTION:The most comprehensive customer success certification around\, Customer Success Core: Certified is here to to set you and your customers up for a lifetime of success. \nJoin live with our customer success expert who will take you through the accredited curriculum to arm you with the theory and frameworks (along with some seriously interesting real-life case stories) to demystify CS best practices and enable you to accelerate time-to-value and deliver your customers’ goals. \nPlease note that signing up to the LinkedIn event does not mean you are registered to attend. To secure your place\, complete your registration on our website.
URL:https://practicalcsm.com/event/customer-success-core-certified-live-training-october-15/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251010T113000
DTEND;TZID=UTC:20251010T123000
DTSTAMP:20260403T192659
CREATED:20250929T084416Z
LAST-MODIFIED:20250929T084416Z
UID:10000537-1760095800-1760099400@practicalcsm.com
SUMMARY:Building Your First AI Agent: AI for Customer Success | Session #5
DESCRIPTION:In our lunch & learn webinar series\, Caroline Depierre (pollup.ai) and Christiane Kaiser (kaiser-cx.com) share how Customer Success teams can adopt AI in a practical\, hands-on way. From identifying where to start\, to automating communication touchpoints\, to building AI agents and automations that actually work. \nSession #5 on the 10th October is all about Building Your First AI Agent for Customer Success. Join us to learn the basics of AI agents\, and apply it to your own team set up and needs. Register via Zoom: https://us02web.zoom.us/webinar/register/WN_bLhTEM8YQvW_fuq0te-qBA#/registration
URL:https://practicalcsm.com/event/building-your-first-ai-agent-ai-for-customer-success-session-5/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251009T150000
DTEND;TZID=UTC:20251009T160000
DTSTAMP:20260403T192659
CREATED:20250914T183833Z
LAST-MODIFIED:20250914T183833Z
UID:10000530-1760022000-1760025600@practicalcsm.com
SUMMARY:Secrets Management 101: The Key to Security
DESCRIPTION:About this talk\n\nIn today’s rapidly evolving digital landscape\, managing secrets such as API keys\, credentials\, and other sensitive information is crucial for maintaining security and operational efficiency. The “Secrets Management 101” webinar will provide a comprehensive overview of the challenges associated with secrets management and present effective solutions to address these issues. \nWe will explore common problems such as hardcoded credentials and insecure storage and discuss how modern secrets management solutions offer centralized control\, enhanced security\, and streamlined processes. Attendees will learn about the benefits of implementing a robust secrets management system\, including improved protection against unauthorized access\, regulatory compliance\, and operational efficiency. \nJoin us to gain valuable insights into best practices for managing secrets\, discover real-world success stories\, and understand the steps required to integrate a secrets management solution into your organization. This webinar is designed for IT professionals\, security experts\, and anyone interested in safeguarding their sensitive information.
URL:https://practicalcsm.com/event/secrets-management-101-the-key-to-security/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251007T170000
DTEND;TZID=UTC:20251007T180000
DTSTAMP:20260403T192659
CREATED:20250929T085119Z
LAST-MODIFIED:20250929T085119Z
UID:10000539-1759856400-1759860000@practicalcsm.com
SUMMARY:Customer Success Leadership Accelerator Program | October 7
DESCRIPTION:Take control of your career with our six-week leadership program that’ll turn you into a bonafide customer success leader. \nNext cohort start date: October 7th \nFortify your résumé for future promotions with a leadership certification. \nUncover exclusive expert insights that you won’t find on your LinkedIn feed. \nLearn how to maximize the potential of customer success in your organization.
URL:https://practicalcsm.com/event/customer-success-leadership-accelerator-program-october-7/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251001T180000
DTEND;TZID=UTC:20251001T190000
DTSTAMP:20260403T192659
CREATED:20250914T181639Z
LAST-MODIFIED:20250914T181639Z
UID:10000525-1759341600-1759345200@practicalcsm.com
SUMMARY:My First 90 Days Owning Customer Success: A CRO’s Playbook
DESCRIPTION:For Gainsight’s Chief Revenue Officer\, Marilee Bear\, the first 90 days leading Customer Success were eye-opening. Complex incentives\, fuzzy retention metrics\, and buried expansion signals made it challenging to forecast growth with confidence. \nIn this exclusive session\, Marilee shares how she redefined the role of CS from a support function to a revenue lever\, and why she now sees Gross Revenue Retention (GRR) as her north star. \nYou’ll learn how she: \n\nConnected the dots across Sales\, CS\, and RevOps to drive shared accountability for growth and retention\nTurned hidden expansion signals from within Gainsight’s customer base into pipeline with clear workflows and AI-powered insights\nBuilt a CS strategy that fuels post-sale revenue and makes GRR a leading indicator of company health\n\nIf you’re a CRO who suddenly owns CS\, or a CS leader trying to earn  executive influence\, this is your roadmap to transforming CS into your most strategic growth engine.
URL:https://practicalcsm.com/event/my-first-90-days-owning-customer-success-a-cros-playbook/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250930T130000
DTEND;TZID=UTC:20251001T220000
DTSTAMP:20260403T192659
CREATED:20250729T095208Z
LAST-MODIFIED:20250729T095208Z
UID:10000513-1759237200-1759356000@practicalcsm.com
SUMMARY:2025 NYC Customer Success Week
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/2025-nyc-customer-success-week/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250929
DTEND;VALUE=DATE:20251004
DTSTAMP:20260403T192659
CREATED:20250718T105714Z
LAST-MODIFIED:20250718T105714Z
UID:10000509-1759104000-1759535999@practicalcsm.com
SUMMARY:NYC Customer Success Week 2025
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/nyc-customer-success-week-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250925T113000
DTEND;TZID=UTC:20250925T133000
DTSTAMP:20260403T192659
CREATED:20250914T180812Z
LAST-MODIFIED:20250914T180812Z
UID:10000522-1758799800-1758807000@practicalcsm.com
SUMMARY:COFFEE & CONVERSATION
DESCRIPTION:On September 25th\, Wednesday Women cofounders Leslie Greenwood and Melissa Moody and Sarah Kiley from ChurnZero will host executive women in the DC area for delightful conversation and delicious coffee. \nInterested in joining us? Please register below. \nLocation: Bluestone Lane Dupont Circle Coffee Shop\n1150 Connecticut Ave NW\, Washington\, DC 20036 \n  \nWhen: September 25\, 2025 from 7:30-9:30 am EST\nThis event is generously brought to you by our partner ChurnZero. \nWHAT MAKES THIS EVENT SO SPECIAL?\nWednesday Women events are a unique chance to gather in support of our mission: to amplify women you should know\, learn from\, and be inspired by. \n• Not your standard networking event: We go beyond the basics to facilitate deep\, impactful connection.\n• Relaxed\, yet professional atmosphere: Ditch the typical small talk. This group will feel like old friends.\n• No selling or pitching: Our focus is purely on shared growth and support.
URL:https://practicalcsm.com/event/coffee-conversation/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250925T080000
DTEND;TZID=UTC:20250925T170000
DTSTAMP:20260403T192659
CREATED:20250914T190552Z
LAST-MODIFIED:20250914T190552Z
UID:10000532-1758787200-1758819600@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars/
ATTACH;FMTTYPE=image/png:https://practicalcsm.com/wp-content/uploads/2025/09/DeepTarget.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250924T140000
DTEND;TZID=UTC:20250924T150000
DTSTAMP:20260403T192659
CREATED:20250914T181434Z
LAST-MODIFIED:20250914T181434Z
UID:10000524-1758722400-1758726000@practicalcsm.com
SUMMARY:Women in Customer Success Preparing for AI and Agents
DESCRIPTION:AI in Customer Success is evolving quickly. What started with assistants that summarise calls or draft emails has now advanced to intelligent agents that can run entire playbooks. Picture a renewal agent sending emails\, making calls\, updating the CRM\, and escalating risks\, all within the guardrails you define. \nThis session will explore how Agentic AI is reshaping CS roles and workflows\, why it will not replace humans but instead change how we scale\, and the practical steps you can take today to prepare your team. \nWe’ll explore: \n\nHow AI agents disrupt the old “growth = more headcount” model\nWhere AI delivers meaningful value in CS\, and where it still falls short\nPractical\, low-lift steps to prepare: cleaning your data\, setting guardrails\, and upskilling your team\n\nWalk away with actionable insights to future-proof your CS strategy and confidently embrace the age of AI and agents.
URL:https://practicalcsm.com/event/women-in-customer-success-preparing-for-ai-and-agents/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T190000
DTEND;TZID=UTC:20250923T193000
DTSTAMP:20260403T192659
CREATED:20250914T182321Z
LAST-MODIFIED:20250914T182321Z
UID:10000526-1758654000-1758655800@practicalcsm.com
SUMMARY:Kicking Off Client Conversations with Confidence in Direct Advisory Suite
DESCRIPTION:About this talk\n\nJoin this session to kickoff our new Client-Centric Webinar series- workshops dedicated to showcasing a typical client interaction and how you can succeed using Morningstar Direct Advisory Suite. Discover how to transform a first-time client meeting into a success story. Learn to import\, analyze\, and compare client data efficiently using Morningstar Direct Advisory Suite.
URL:https://practicalcsm.com/event/kicking-off-client-conversations-with-confidence-in-direct-advisory-suite/
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DTSTART;TZID=UTC:20250923T160000
DTEND;TZID=UTC:20250923T170000
DTSTAMP:20260403T192659
CREATED:20250914T182512Z
LAST-MODIFIED:20250914T182512Z
UID:10000527-1758643200-1758646800@practicalcsm.com
SUMMARY:Quality isn’t an Option; It’s the Key to Unlocking Long-Term Success
DESCRIPTION:About this talk\n\nIn light of recent high-profile network disruptions\, the urgency for robust quality management to protect critical infrastructure systems and services has never been clearer. As Information and Communications Technology (ICT) becomes the backbone of our modern society\, the industry is at a crucial crossroads to elevate Quality Management to the forefront. Transitioning from reactive fixes to proactive prevention is not just a change\, it’s a competitive strategy that promises to dramatically boost performance\, enhance market responsiveness\, and deepen customer loyalty. Don’t miss the chance to learn from top industry experts about their quality management strategies by joining our exclusive webinar.
URL:https://practicalcsm.com/event/quality-isnt-an-option-its-the-key-to-unlocking-long-term-success/
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DTSTART;TZID=UTC:20250923T150000
DTEND;TZID=UTC:20250923T160000
DTSTAMP:20260403T192659
CREATED:20250914T181329Z
LAST-MODIFIED:20250914T181329Z
UID:10000523-1758639600-1758643200@practicalcsm.com
SUMMARY:Behind the Strategy: The Tech Ecosystem Powering Scaled CX
DESCRIPTION:When people talk about tech stacks\, the conversation usually stops at a list of tools. But here’s the reality: the stack is not the strategy. It’s the support behind it. \nIn today’s world of blurred lines between customer education\, community\, in-app guidance\, and digital success\, the pressure is on: \n\nAI tools are hitting the market daily\nExecs are demanding consolidation and ROI\nResponsibilities for CX leaders keep expanding\n\nSo how do you cut through the noise and actually make this work? \nWhat You’ll Hear:\n\nFrom “Stack” to “Ecosystem” → How to view your tools as part of a bigger system that supports strategy\, not distracts from it\nWhat’s Changed in 10 Years → Why the old linear maturity model doesn’t fit when customer needs and learning styles keep evolving\nAI’s Real Role → Where automation and AI add value\, and where they’re just noise\nWorkflows That Scale → Practical examples where people\, processes\, and tools come together to deliver impact across the post-sale experience\nStraight Talk From the Field → Two seasoned leaders who’ve managed stacks across multiple companies and vendors\, with all the scars (and wins) to show for it\n\nWhy Join?\nIf you’re leading Academy\, Community\, or Digital CS and are tired of the “buy our product” spin\, this conversation is for you. \nYou’ll leave with: \n\nA clearer framework for how to think about your ecosystem in today’s CX landscape\nStories and lessons from leaders who’ve been through vendor sprawl\, rebuilds\, and executive pressure\n\nInspiration and support for building workflows that scale — powered by great people and the right tools\, not shiny distractions
URL:https://practicalcsm.com/event/behind-the-strategy-the-tech-ecosystem-powering-scaled-cx/
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DTSTART;TZID=UTC:20250923T020000
DTEND;TZID=UTC:20250924T100000
DTSTAMP:20260403T192659
CREATED:20250729T095011Z
LAST-MODIFIED:20250729T095011Z
UID:10000512-1758592800-1758708000@practicalcsm.com
SUMMARY:THE FUTURE OF CUSTOMER SUCCESS: 2025 & BEYOND
DESCRIPTION:The Future of Customer Success: 2025 & Beyond brings together industry leaders and innovators to explore how data\, AI\, and cross-functional collaboration can elevate customer experience and scale success. From building agile CS teams to creating hyper-personalized journeys\, this summit offers a forward-thinking space to share insights\, foster connections\, and shape the future of customer relationships. It’s the ultimate event for anyone serious about customer-centric transformation. \nGet ready to unlock future-ready strategies that transform Customer Success into a true engine of loyalty and growth.
URL:https://practicalcsm.com/event/the-future-of-customer-success-2025-beyond/
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DTSTART;TZID=UTC:20250918T173000
DTEND;TZID=UTC:20250918T193000
DTSTAMP:20260403T192659
CREATED:20250729T093935Z
LAST-MODIFIED:20250729T093935Z
UID:10000511-1758216600-1758223800@practicalcsm.com
SUMMARY:Cambridge Customer Success Meetup (Cambridge Tech Week Edition)
DESCRIPTION:Cambridge Customer Success is an informal meetup of people working within Customer Success\, in or around Cambridge. \nCome and join us for Drinks\, Pizza great presentations and great discussions.
URL:https://practicalcsm.com/event/cambridge-customer-success-meetup-cambridge-tech-week-edition/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250916T083000
DTEND;TZID=UTC:20250917T163000
DTSTAMP:20260403T192659
CREATED:20250729T093723Z
LAST-MODIFIED:20250729T093723Z
UID:10000510-1758011400-1758126600@practicalcsm.com
SUMMARY:Customer Success Summit | San Francisco | September 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-san-francisco-september-2025/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250820T180000
DTEND;TZID=UTC:20250820T190000
DTSTAMP:20260403T192659
CREATED:20250731T100521Z
LAST-MODIFIED:20250731T100521Z
UID:10000519-1755712800-1755716400@practicalcsm.com
SUMMARY:SEC virtual: Women in Enablement - cross-functional collaboration that works
DESCRIPTION:✨ Cross-Functional Collaboration That Works ✨ \n\nIn today’s fast-paced business environment\, effective collaboration across teams is essential—but how do you foster alignment and drive success when working with diverse functions? 🤝💡 \n\nJoin us on August 20 at 6pm BST for an insightful virtual meetup as part of the Women in Enablement series by Sales Enablement Collective. \n🚀 Led by Annabel Hosking\, Global Sales Enablement Manager at Lexis Nexis Risk Solutions\, this session will dive into practical strategies for breaking down silos\, enhancing communication\, and creating a culture of collaboration that truly works. \n🌍✨ Whether you’re navigating cross-functional partnerships in sales\, marketing\, product\, or beyond\, this session will provide actionable takeaways to help you strengthen connections and optimize teamwork. \n🔗📈 Let’s explore how enablement professionals can lead the charge in building more cohesive\, high-performing teams. 🔥 \n\nRSVP now 👋
URL:https://practicalcsm.com/event/sec-virtual-women-in-enablement-cross-functional-collaboration-that-works/
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DTSTART;TZID=UTC:20250814T160000
DTEND;TZID=UTC:20250814T170000
DTSTAMP:20260403T192659
CREATED:20250718T103253Z
LAST-MODIFIED:20250718T103253Z
UID:10000507-1755187200-1755190800@practicalcsm.com
SUMMARY:B2B Buying Has Changed. Has Your Content Strategy?
DESCRIPTION:B2B buying behavior is evolving fast – has your content strategy kept pace? \nJoin us for a first look at findings from the Momentum ITSMA Client Buying Index 2025. You’ll gain exclusive insights into how B2B decision-makers are navigating the post-pandemic landscape\, what drives them to select (or reject) suppliers\, and the key moments where content either resonates or falls flat. \nWe’ll share new data on:\n• What influences B2B buyers at each stage of the journey\n• Which content channels and formats are gaining (or losing) traction\n• Why content is often ignored—and how to fix it Plus\, you’ll walk away with actionable frameworks to recalibrate your content strategy\, including storyline development\, persona-based planning\, and a buyer-stage content map. \nThis session is ideal for content leaders seeking to refine their strategy\, align more closely with actual buyer behavior\, and foster more meaningful engagement in 2025 and beyond.
URL:https://practicalcsm.com/event/b2b-buying-has-changed-has-your-content-strategy/
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