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X-ORIGINAL-URL:https://practicalcsm.com
X-WR-CALDESC:Events for Practical CSM
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251015T150000
DTEND;TZID=UTC:20251015T160000
DTSTAMP:20260403T171833
CREATED:20250929T084801Z
LAST-MODIFIED:20250929T084801Z
UID:10000538-1760540400-1760544000@practicalcsm.com
SUMMARY:Customer Success Core: Certified Live Training | October 15
DESCRIPTION:The most comprehensive customer success certification around\, Customer Success Core: Certified is here to to set you and your customers up for a lifetime of success. \nJoin live with our customer success expert who will take you through the accredited curriculum to arm you with the theory and frameworks (along with some seriously interesting real-life case stories) to demystify CS best practices and enable you to accelerate time-to-value and deliver your customers’ goals. \nPlease note that signing up to the LinkedIn event does not mean you are registered to attend. To secure your place\, complete your registration on our website.
URL:https://practicalcsm.com/event/customer-success-core-certified-live-training-october-15/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20251010T113000
DTEND;TZID=UTC:20251010T123000
DTSTAMP:20260403T171833
CREATED:20250929T084416Z
LAST-MODIFIED:20250929T084416Z
UID:10000537-1760095800-1760099400@practicalcsm.com
SUMMARY:Building Your First AI Agent: AI for Customer Success | Session #5
DESCRIPTION:In our lunch & learn webinar series\, Caroline Depierre (pollup.ai) and Christiane Kaiser (kaiser-cx.com) share how Customer Success teams can adopt AI in a practical\, hands-on way. From identifying where to start\, to automating communication touchpoints\, to building AI agents and automations that actually work. \nSession #5 on the 10th October is all about Building Your First AI Agent for Customer Success. Join us to learn the basics of AI agents\, and apply it to your own team set up and needs. Register via Zoom: https://us02web.zoom.us/webinar/register/WN_bLhTEM8YQvW_fuq0te-qBA#/registration
URL:https://practicalcsm.com/event/building-your-first-ai-agent-ai-for-customer-success-session-5/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251009T150000
DTEND;TZID=UTC:20251009T160000
DTSTAMP:20260403T171833
CREATED:20250914T183833Z
LAST-MODIFIED:20250914T183833Z
UID:10000530-1760022000-1760025600@practicalcsm.com
SUMMARY:Secrets Management 101: The Key to Security
DESCRIPTION:About this talk\n\nIn today’s rapidly evolving digital landscape\, managing secrets such as API keys\, credentials\, and other sensitive information is crucial for maintaining security and operational efficiency. The “Secrets Management 101” webinar will provide a comprehensive overview of the challenges associated with secrets management and present effective solutions to address these issues. \nWe will explore common problems such as hardcoded credentials and insecure storage and discuss how modern secrets management solutions offer centralized control\, enhanced security\, and streamlined processes. Attendees will learn about the benefits of implementing a robust secrets management system\, including improved protection against unauthorized access\, regulatory compliance\, and operational efficiency. \nJoin us to gain valuable insights into best practices for managing secrets\, discover real-world success stories\, and understand the steps required to integrate a secrets management solution into your organization. This webinar is designed for IT professionals\, security experts\, and anyone interested in safeguarding their sensitive information.
URL:https://practicalcsm.com/event/secrets-management-101-the-key-to-security/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251007T170000
DTEND;TZID=UTC:20251007T180000
DTSTAMP:20260403T171833
CREATED:20250929T085119Z
LAST-MODIFIED:20250929T085119Z
UID:10000539-1759856400-1759860000@practicalcsm.com
SUMMARY:Customer Success Leadership Accelerator Program | October 7
DESCRIPTION:Take control of your career with our six-week leadership program that’ll turn you into a bonafide customer success leader. \nNext cohort start date: October 7th \nFortify your résumé for future promotions with a leadership certification. \nUncover exclusive expert insights that you won’t find on your LinkedIn feed. \nLearn how to maximize the potential of customer success in your organization.
URL:https://practicalcsm.com/event/customer-success-leadership-accelerator-program-october-7/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251001T180000
DTEND;TZID=UTC:20251001T190000
DTSTAMP:20260403T171833
CREATED:20250914T181639Z
LAST-MODIFIED:20250914T181639Z
UID:10000525-1759341600-1759345200@practicalcsm.com
SUMMARY:My First 90 Days Owning Customer Success: A CRO’s Playbook
DESCRIPTION:For Gainsight’s Chief Revenue Officer\, Marilee Bear\, the first 90 days leading Customer Success were eye-opening. Complex incentives\, fuzzy retention metrics\, and buried expansion signals made it challenging to forecast growth with confidence. \nIn this exclusive session\, Marilee shares how she redefined the role of CS from a support function to a revenue lever\, and why she now sees Gross Revenue Retention (GRR) as her north star. \nYou’ll learn how she: \n\nConnected the dots across Sales\, CS\, and RevOps to drive shared accountability for growth and retention\nTurned hidden expansion signals from within Gainsight’s customer base into pipeline with clear workflows and AI-powered insights\nBuilt a CS strategy that fuels post-sale revenue and makes GRR a leading indicator of company health\n\nIf you’re a CRO who suddenly owns CS\, or a CS leader trying to earn  executive influence\, this is your roadmap to transforming CS into your most strategic growth engine.
URL:https://practicalcsm.com/event/my-first-90-days-owning-customer-success-a-cros-playbook/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250930T130000
DTEND;TZID=UTC:20251001T220000
DTSTAMP:20260403T171833
CREATED:20250729T095208Z
LAST-MODIFIED:20250729T095208Z
UID:10000513-1759237200-1759356000@practicalcsm.com
SUMMARY:2025 NYC Customer Success Week
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/2025-nyc-customer-success-week/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250929
DTEND;VALUE=DATE:20251004
DTSTAMP:20260403T171833
CREATED:20250718T105714Z
LAST-MODIFIED:20250718T105714Z
UID:10000509-1759104000-1759535999@practicalcsm.com
SUMMARY:NYC Customer Success Week 2025
DESCRIPTION:Make real-life connections\nat our main event.\n\n\n\n\n\n\n\n\n\nWe’re bringing the entire Customer Success world to New York City for one week\, providing thought-provoking content as the backdrop for meaningful conversations and relationships. \nThe entire week is anchored by an incredible main event on Tuesday\, September 30th at Convene (225 Liberty Street – inside Brookfield Place\, 2nd floor).
URL:https://practicalcsm.com/event/nyc-customer-success-week-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250925T113000
DTEND;TZID=UTC:20250925T133000
DTSTAMP:20260403T171833
CREATED:20250914T180812Z
LAST-MODIFIED:20250914T180812Z
UID:10000522-1758799800-1758807000@practicalcsm.com
SUMMARY:COFFEE & CONVERSATION
DESCRIPTION:On September 25th\, Wednesday Women cofounders Leslie Greenwood and Melissa Moody and Sarah Kiley from ChurnZero will host executive women in the DC area for delightful conversation and delicious coffee. \nInterested in joining us? Please register below. \nLocation: Bluestone Lane Dupont Circle Coffee Shop\n1150 Connecticut Ave NW\, Washington\, DC 20036 \n  \nWhen: September 25\, 2025 from 7:30-9:30 am EST\nThis event is generously brought to you by our partner ChurnZero. \nWHAT MAKES THIS EVENT SO SPECIAL?\nWednesday Women events are a unique chance to gather in support of our mission: to amplify women you should know\, learn from\, and be inspired by. \n• Not your standard networking event: We go beyond the basics to facilitate deep\, impactful connection.\n• Relaxed\, yet professional atmosphere: Ditch the typical small talk. This group will feel like old friends.\n• No selling or pitching: Our focus is purely on shared growth and support.
URL:https://practicalcsm.com/event/coffee-conversation/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250925T080000
DTEND;TZID=UTC:20250925T170000
DTSTAMP:20260403T171833
CREATED:20250914T190552Z
LAST-MODIFIED:20250914T190552Z
UID:10000532-1758787200-1758819600@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinars
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinars/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250924T140000
DTEND;TZID=UTC:20250924T150000
DTSTAMP:20260403T171833
CREATED:20250914T181434Z
LAST-MODIFIED:20250914T181434Z
UID:10000524-1758722400-1758726000@practicalcsm.com
SUMMARY:Women in Customer Success Preparing for AI and Agents
DESCRIPTION:AI in Customer Success is evolving quickly. What started with assistants that summarise calls or draft emails has now advanced to intelligent agents that can run entire playbooks. Picture a renewal agent sending emails\, making calls\, updating the CRM\, and escalating risks\, all within the guardrails you define. \nThis session will explore how Agentic AI is reshaping CS roles and workflows\, why it will not replace humans but instead change how we scale\, and the practical steps you can take today to prepare your team. \nWe’ll explore: \n\nHow AI agents disrupt the old “growth = more headcount” model\nWhere AI delivers meaningful value in CS\, and where it still falls short\nPractical\, low-lift steps to prepare: cleaning your data\, setting guardrails\, and upskilling your team\n\nWalk away with actionable insights to future-proof your CS strategy and confidently embrace the age of AI and agents.
URL:https://practicalcsm.com/event/women-in-customer-success-preparing-for-ai-and-agents/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T190000
DTEND;TZID=UTC:20250923T193000
DTSTAMP:20260403T171833
CREATED:20250914T182321Z
LAST-MODIFIED:20250914T182321Z
UID:10000526-1758654000-1758655800@practicalcsm.com
SUMMARY:Kicking Off Client Conversations with Confidence in Direct Advisory Suite
DESCRIPTION:About this talk\n\nJoin this session to kickoff our new Client-Centric Webinar series- workshops dedicated to showcasing a typical client interaction and how you can succeed using Morningstar Direct Advisory Suite. Discover how to transform a first-time client meeting into a success story. Learn to import\, analyze\, and compare client data efficiently using Morningstar Direct Advisory Suite.
URL:https://practicalcsm.com/event/kicking-off-client-conversations-with-confidence-in-direct-advisory-suite/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T160000
DTEND;TZID=UTC:20250923T170000
DTSTAMP:20260403T171833
CREATED:20250914T182512Z
LAST-MODIFIED:20250914T182512Z
UID:10000527-1758643200-1758646800@practicalcsm.com
SUMMARY:Quality isn’t an Option; It’s the Key to Unlocking Long-Term Success
DESCRIPTION:About this talk\n\nIn light of recent high-profile network disruptions\, the urgency for robust quality management to protect critical infrastructure systems and services has never been clearer. As Information and Communications Technology (ICT) becomes the backbone of our modern society\, the industry is at a crucial crossroads to elevate Quality Management to the forefront. Transitioning from reactive fixes to proactive prevention is not just a change\, it’s a competitive strategy that promises to dramatically boost performance\, enhance market responsiveness\, and deepen customer loyalty. Don’t miss the chance to learn from top industry experts about their quality management strategies by joining our exclusive webinar.
URL:https://practicalcsm.com/event/quality-isnt-an-option-its-the-key-to-unlocking-long-term-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T150000
DTEND;TZID=UTC:20250923T160000
DTSTAMP:20260403T171833
CREATED:20250914T181329Z
LAST-MODIFIED:20250914T181329Z
UID:10000523-1758639600-1758643200@practicalcsm.com
SUMMARY:Behind the Strategy: The Tech Ecosystem Powering Scaled CX
DESCRIPTION:When people talk about tech stacks\, the conversation usually stops at a list of tools. But here’s the reality: the stack is not the strategy. It’s the support behind it. \nIn today’s world of blurred lines between customer education\, community\, in-app guidance\, and digital success\, the pressure is on: \n\nAI tools are hitting the market daily\nExecs are demanding consolidation and ROI\nResponsibilities for CX leaders keep expanding\n\nSo how do you cut through the noise and actually make this work? \nWhat You’ll Hear:\n\nFrom “Stack” to “Ecosystem” → How to view your tools as part of a bigger system that supports strategy\, not distracts from it\nWhat’s Changed in 10 Years → Why the old linear maturity model doesn’t fit when customer needs and learning styles keep evolving\nAI’s Real Role → Where automation and AI add value\, and where they’re just noise\nWorkflows That Scale → Practical examples where people\, processes\, and tools come together to deliver impact across the post-sale experience\nStraight Talk From the Field → Two seasoned leaders who’ve managed stacks across multiple companies and vendors\, with all the scars (and wins) to show for it\n\nWhy Join?\nIf you’re leading Academy\, Community\, or Digital CS and are tired of the “buy our product” spin\, this conversation is for you. \nYou’ll leave with: \n\nA clearer framework for how to think about your ecosystem in today’s CX landscape\nStories and lessons from leaders who’ve been through vendor sprawl\, rebuilds\, and executive pressure\n\nInspiration and support for building workflows that scale — powered by great people and the right tools\, not shiny distractions
URL:https://practicalcsm.com/event/behind-the-strategy-the-tech-ecosystem-powering-scaled-cx/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250923T020000
DTEND;TZID=UTC:20250924T100000
DTSTAMP:20260403T171833
CREATED:20250729T095011Z
LAST-MODIFIED:20250729T095011Z
UID:10000512-1758592800-1758708000@practicalcsm.com
SUMMARY:THE FUTURE OF CUSTOMER SUCCESS: 2025 & BEYOND
DESCRIPTION:The Future of Customer Success: 2025 & Beyond brings together industry leaders and innovators to explore how data\, AI\, and cross-functional collaboration can elevate customer experience and scale success. From building agile CS teams to creating hyper-personalized journeys\, this summit offers a forward-thinking space to share insights\, foster connections\, and shape the future of customer relationships. It’s the ultimate event for anyone serious about customer-centric transformation. \nGet ready to unlock future-ready strategies that transform Customer Success into a true engine of loyalty and growth.
URL:https://practicalcsm.com/event/the-future-of-customer-success-2025-beyond/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250918T173000
DTEND;TZID=UTC:20250918T193000
DTSTAMP:20260403T171833
CREATED:20250729T093935Z
LAST-MODIFIED:20250729T093935Z
UID:10000511-1758216600-1758223800@practicalcsm.com
SUMMARY:Cambridge Customer Success Meetup (Cambridge Tech Week Edition)
DESCRIPTION:Cambridge Customer Success is an informal meetup of people working within Customer Success\, in or around Cambridge. \nCome and join us for Drinks\, Pizza great presentations and great discussions.
URL:https://practicalcsm.com/event/cambridge-customer-success-meetup-cambridge-tech-week-edition/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250916T083000
DTEND;TZID=UTC:20250917T163000
DTSTAMP:20260403T171833
CREATED:20250729T093723Z
LAST-MODIFIED:20250729T093723Z
UID:10000510-1758011400-1758126600@practicalcsm.com
SUMMARY:Customer Success Summit | San Francisco | September 2025
DESCRIPTION:Elevate your CS strategy and get in a room with industry leaders as they reveal case studies\, best practices\, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
URL:https://practicalcsm.com/event/customer-success-summit-san-francisco-september-2025/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250820T180000
DTEND;TZID=UTC:20250820T190000
DTSTAMP:20260403T171833
CREATED:20250731T100521Z
LAST-MODIFIED:20250731T100521Z
UID:10000519-1755712800-1755716400@practicalcsm.com
SUMMARY:SEC virtual: Women in Enablement - cross-functional collaboration that works
DESCRIPTION:✨ Cross-Functional Collaboration That Works ✨ \n\nIn today’s fast-paced business environment\, effective collaboration across teams is essential—but how do you foster alignment and drive success when working with diverse functions? 🤝💡 \n\nJoin us on August 20 at 6pm BST for an insightful virtual meetup as part of the Women in Enablement series by Sales Enablement Collective. \n🚀 Led by Annabel Hosking\, Global Sales Enablement Manager at Lexis Nexis Risk Solutions\, this session will dive into practical strategies for breaking down silos\, enhancing communication\, and creating a culture of collaboration that truly works. \n🌍✨ Whether you’re navigating cross-functional partnerships in sales\, marketing\, product\, or beyond\, this session will provide actionable takeaways to help you strengthen connections and optimize teamwork. \n🔗📈 Let’s explore how enablement professionals can lead the charge in building more cohesive\, high-performing teams. 🔥 \n\nRSVP now 👋
URL:https://practicalcsm.com/event/sec-virtual-women-in-enablement-cross-functional-collaboration-that-works/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250814T160000
DTEND;TZID=UTC:20250814T170000
DTSTAMP:20260403T171833
CREATED:20250718T103253Z
LAST-MODIFIED:20250718T103253Z
UID:10000507-1755187200-1755190800@practicalcsm.com
SUMMARY:B2B Buying Has Changed. Has Your Content Strategy?
DESCRIPTION:B2B buying behavior is evolving fast – has your content strategy kept pace? \nJoin us for a first look at findings from the Momentum ITSMA Client Buying Index 2025. You’ll gain exclusive insights into how B2B decision-makers are navigating the post-pandemic landscape\, what drives them to select (or reject) suppliers\, and the key moments where content either resonates or falls flat. \nWe’ll share new data on:\n• What influences B2B buyers at each stage of the journey\n• Which content channels and formats are gaining (or losing) traction\n• Why content is often ignored—and how to fix it Plus\, you’ll walk away with actionable frameworks to recalibrate your content strategy\, including storyline development\, persona-based planning\, and a buyer-stage content map. \nThis session is ideal for content leaders seeking to refine their strategy\, align more closely with actual buyer behavior\, and foster more meaningful engagement in 2025 and beyond.
URL:https://practicalcsm.com/event/b2b-buying-has-changed-has-your-content-strategy/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250814T140000
DTEND;TZID=UTC:20250814T150000
DTSTAMP:20260403T171833
CREATED:20250811T095641Z
LAST-MODIFIED:20250811T095641Z
UID:10000521-1755180000-1755183600@practicalcsm.com
SUMMARY:Seriously\, Don’t Ignore AI’s Impact on Customer Success
DESCRIPTION:Sales may be hitting quota\, but if customers are quietly leaving\, your growth is at risk. \nIn this live session\, Dan Griffith and Jason Noble (Global VP Customer Solutions at PayComplete) will unpack how AI is reshaping customer success in 2025 — from spotting churn risks early to scaling personalized follow-up. \nWe’ll cover: \n\nThe biggest CS mistakes founders make (and how to fix them)\nHow AI is transforming post-sale growth\nPractical tools for small\, growing teams\nMetrics that prove AI’s ROI in retention and expansion\n\nWhy this matters: 67% of SaaS companies report flat growth despite sales targets being met — the gap is in customer success. \nJoin us to learn how to plug the leaks\, retain more customers\, and turn renewals into expansions.
URL:https://practicalcsm.com/event/seriously-dont-ignore-ais-impact-on-customer-success/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250805T170000
DTEND;TZID=UTC:20250805T180000
DTSTAMP:20260403T171833
CREATED:20250718T102128Z
LAST-MODIFIED:20250718T102128Z
UID:10000506-1754413200-1754416800@practicalcsm.com
SUMMARY:Team Agents: Agents that Tell You What Your Customers Won’t
DESCRIPTION:Data can be noisy\, and customers won’t always raise their hand to let you know there’s a risk. In this session\, we’ll spotlight Team Agents—AI teammates that surface hidden risk and customer signals for your human team to act on. You’ll see: \n\nHow agents aggregate signals across email\, calls\, usage\, support tickets\, and Slack\nWhat to do with surfaced at-risk accounts and act on proactive signals before churn sinks in\nUsing agent-driven segmentation to reallocate your team’s time to where it matters most\n\nLearn how to deploy these “team agents” to proactively flag unseen risks and optimize resource allocation—so you’re never caught off-guard by a surprise churn.
URL:https://practicalcsm.com/event/team-agents-agents-that-tell-you-what-your-customers-wont/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T150000
DTEND;TZID=UTC:20250731T160000
DTSTAMP:20260403T171833
CREATED:20250718T103806Z
LAST-MODIFIED:20250718T103806Z
UID:10000508-1753974000-1753977600@practicalcsm.com
SUMMARY:Rethinking the sales playbook: what today's sales teams actually need
DESCRIPTION:Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. \nIn this candid conversation\, Mark Ward\, Managing Consultant at Revenue Arc\, and Glenn Haertel\, Global Head of Sales at memoryBlue\, unpack what it really takes to build high-performing sales teams in today’s complex\, fast-moving environment. \nThey’ll explore:\n-Qualification as a dynamic\, CRM-integrated process—especially traditional frameworks like MEDDICC often fall short in navigating today’s long-cycle\, complex B2B deals.\n-Avoiding common mistakes in scaling your revenue engine by understanding what true growth enablement looks like—from go-to-market strategy and team structure to talent development and sales tech alignment.\n-Where AI fits (and doesn’t) in the real-world sales development mix \nThis session isn’t about theory—it’s about what works\, what doesn’t\, and how to stop spinning your wheels. Join us for a grounded and honest discussion about building sales systems that can actually scale in the current market environment.
URL:https://practicalcsm.com/event/rethinking-the-sales-playbook-what-todays-sales-teams-actually-need/
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250731T080000
DTEND;TZID=UTC:20250731T170000
DTSTAMP:20260403T171833
CREATED:20250731T101552Z
LAST-MODIFIED:20250731T101552Z
UID:10000520-1753948800-1753981200@practicalcsm.com
SUMMARY:CSC London: Burnout\, boundaries & balance: Navigating the human side of Customer Success
DESCRIPTION:Burnout\, boundaries & balance – Navigating the human side of Customer Success💬  \nWe’re bringing the CS community back together for an evening that goes beyond metrics and playbooks this time\, it’s all about the humans behind the success.Join us for a relaxed\, real-talk session on the emotional weight of working in CS and how we protect our well-being while still showing up for customers and our teams. \nWhy attend?\nIn this open\, peer-led evening\, we’ll dive into:\n💡What burnout really looks like in CS and how people are dealing with it.\n💡How leaders and ICs are setting boundaries in demanding\, always-on roles.\n💡Practical ways to protect your energy and find balance (without sacrificing customer outcomes). \nWhat’s in it for you?\nThis isn’t a formal panel or presentation\, it’s an evening of casual\, meaningful conversations with fellow CS professionals who get it.\n✅ Share your honest experiences with burnout and balance in CS.\n✅ Hear how others are setting boundaries\, managing stress\, and staying motivated.\n✅ Walk away feeling seen\, supported\, and recharged with new ideas. \nWho should join?\n🧑‍💻 CSMs\, CS leaders\, and anyone working in customer success who’s ever felt stretched too thin or stuck in “always-on” mode. This is your space to chat\, vent\, connect\, and exhale. \nMeet our host 👇\nChinelo Diejomaoh\, Adoption Customer Success Manager at HiBob\n\nA seasoned Customer Success leader with 8+ years of experience\, Chinelo is passionate about helping customers realize their goals while driving strategic business growth. With a deep understanding of customer advocacy and cross-industry insights\, she brings a wealth of knowledge – and a practical lens – to the AI conversation in CS.
URL:https://practicalcsm.com/event/csc-london-burnout-boundaries-balance-navigating-the-human-side-of-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250729T143000
DTEND;TZID=UTC:20250729T153000
DTSTAMP:20260403T171833
CREATED:20250718T100843Z
LAST-MODIFIED:20250718T100843Z
UID:10000505-1753799400-1753803000@practicalcsm.com
SUMMARY:Turn Data into Action: How CS Teams Can Leverage AI to Drive Growth
DESCRIPTION:AI is transforming Customer Success\, but for many CS and revenue leaders concerns around data privacy\, technical complexity\, and unclear ROI continue to stall progress. \nJoin this live session as we unpack how to navigate these roadblocks\, from building a business case that satisfies security teams to getting stakeholder buy-in and budget approval. \nWe’ll also dive into the “now what?” side of AI: \n\nHow to operationalize AI once it’s live\nWhere it actually moves the revenue needle\nHow to measure impact across churn prevention\, expansion\, and forecast accuracy\n\nWhether you’re evaluating AI or already invested\, you’ll walk away with practical strategies for turning AI from a concept into a measurable growth driver\, especially within data-sensitive or regulated environments. \nSpeakers \n\nOri Entis\, SVP\, Product\, Staircase by Gainsight\nStrath Lanyon\, Chief Client Success Officer\, Xceptor
URL:https://practicalcsm.com/event/turn-data-into-action-how-cs-teams-can-leverage-ai-to-drive-growth/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250723T153000
DTEND;TZID=UTC:20250723T190000
DTSTAMP:20260403T171833
CREATED:20250718T100012Z
LAST-MODIFIED:20250718T100012Z
UID:10000504-1753284600-1753297200@practicalcsm.com
SUMMARY:Pulse Unplugged 2025
DESCRIPTION:Join us for Pulse Unplugged — a half-day virtual encore of the biggest ideas from Pulse 2025. Explore how AI and digital scale are transforming customer success\, and hear the boldest takeaways from industry leaders. Whether you’re building on the momentum from Pulse or diving in for the first time\, this is your front-row seat to the future. \n\n\n\n\nKey Takeaways You Won’t Want to Miss: \n\n\n\n\n\n\n\n\n\n\n\nThe topics we’re still buzzing about from Pulse that are changing the way we work.\nHow top CS leaders are rethinking engagement models with AI and digital programs.\nThe tech strategies powering real-time risk alerts\, stakeholder mapping\, and proactive outreach.\nWhat agents bring to the table\, and where we can deploy them effectively.
URL:https://practicalcsm.com/event/pulse-unplugged-2025/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250717T170000
DTEND;TZID=UTC:20250717T170000
DTSTAMP:20260403T171833
CREATED:20250507T095222Z
LAST-MODIFIED:20250507T095222Z
UID:10000503-1752771600-1752771600@practicalcsm.com
SUMMARY:Turning Free Trials into Paying Customers: Mastering Conversion Strategies
DESCRIPTION:Featuring: Lusine Sargsyan from Userpilot. \nWhen: July 17\, 2024 \nTopic: Converting free trial users into paying customers. \nThe webinar targets all customer success teams that want to learn how to effectively boost their conversion rates to win over more paid customers. This topic is helpful for customer success because it directly impacts revenue growth by ensuring that more trial users become long-term customers. \nThis webinar will cover numerous customer success best practices around: \nDesigning compelling free trial experiences for engaging and converting users.\nUnderstanding user behaviors and touchpoints that signal readiness to convert.\nEmphasizing your product’s value proposition and potential use cases.
URL:https://practicalcsm.com/event/turning-free-trials-into-paying-customers-mastering-conversion-strategies/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250702T170000
DTEND;TZID=UTC:20250702T180000
DTSTAMP:20260403T171833
CREATED:20250507T092628Z
LAST-MODIFIED:20250507T093704Z
UID:10000499-1751475600-1751479200@practicalcsm.com
SUMMARY:How to Build Effective AI for Customer Success
DESCRIPTION:Join us for a live conversation on “How to Build Effective AI for Customer Success”. \nMinna Vaisanen (CS Strategist) hosts Natalia Piaggio (CS Director) to explore how AI can be designed to truly support Customer Success teams in practical\, meaningful ways. \nLive Q&A included – bring your questions! \nDate: Wed\, 2 April 2025\nTime: 5pm UK / 12pm ET / 9am PT\nWatch live on LinkedIn or YouTube via Practical CSM \nIn this session\, we’ll dive into the intersection of Customer Success and Artificial Intelligence—what works\, what doesn’t\, and how to build AI solutions that truly empower CS professionals. Perfect for Customer Success leaders\, strategists\, and anyone interested in leveraging AI to drive better outcomes.
URL:https://practicalcsm.com/event/how-to-build-effective-ai-for-customer-success/
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LOCATION:https://practicalcsm.com/event/how-to-build-effective-ai-for-customer-success/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250619T180000
DTEND;TZID=UTC:20250619T190000
DTSTAMP:20260403T171833
CREATED:20250220T155701Z
LAST-MODIFIED:20250220T155701Z
UID:10000488-1750356000-1750359600@practicalcsm.com
SUMMARY:The ROI of Customer Satisfaction: How to Measure and Maximize It
DESCRIPTION:Are you struggling to demonstrate the business value of customer satisfaction? Without clear metrics\, it’s difficult to justify investments in improving the customer experience. In this webcast\, Jeff Rumburg will explore the ROI of customer satisfaction and how to measure its impact on your business. He’ll share strategies to improve satisfaction scores and translate them into tangible business outcomes. Attendees will learn how to quantify the value of customer satisfaction and use it to drive organizational success.
URL:https://practicalcsm.com/event/the-roi-of-customer-satisfaction-how-to-measure-and-maximize-it/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250604T170000
DTEND;TZID=UTC:20250604T180000
DTSTAMP:20260403T171833
CREATED:20250507T093403Z
LAST-MODIFIED:20250507T093450Z
UID:10000500-1749056400-1749060000@practicalcsm.com
SUMMARY:How to Decide Smarter: Data & Analytics in Action
DESCRIPTION:Join us for a live webinar hosted by Minna Vaisanen (Customer Success Strategist)\, featuring David Collard (Customer Success Leader)\, as they explore how data and analytics can drive more confident\, informed decision-making in Customer Success. \nWe’ll dive into practical ways Customer Success teams can use data to guide strategy\, improve performance\, and make better calls—faster. \n📅 Date: Wednesday\, 4 June 2025\n🕔 Time: 5pm UK / 12pm ET / 9am PT\n🎤 Live Q&A included – bring your questions!\n📍 Watch live on LinkedIn or YouTube via PracticalCSM
URL:https://practicalcsm.com/event/how-to-decide-smarter-data-analytics-in-action/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250515T180000
DTEND;TZID=UTC:20250515T190000
DTSTAMP:20260403T171833
CREATED:20250507T094642Z
LAST-MODIFIED:20250507T094734Z
UID:10000502-1747332000-1747335600@practicalcsm.com
SUMMARY:Customer Success: From Cost Center to Revenue Driver
DESCRIPTION:Customer Success (CS) has transformed from a 1996 concept to a revenue-driving imperative\, especially for SaaS and service-based businesses. In today’s volatile market\, proactive customer engagement\, adoption\, and retention are no longer optional—they’re essential for reducing churn and maximizing Net Revenue Retention (NRR). The most profitable Customer Success teams go even further to build richer relationships and drive expansion opportunities\, reframing Customer Success from a cost center to a revenue driver. \nBut\, how are you going to get there—and most importantly\, stay there? \nJoin us for an insightful discussion with TSIA\, where we’ll explore the latest research on trends\, automation\, and innovation within the customer journey\, along with shared\, practical experiences from Diabsolut and Certinia Customer Success experts. \nBy attending this webinar\, you can expect to:\n– Understand the evolution of Customer Success and its impact on revenue growth.\n– Learn strategies to reduce churn and leverage Net Revenue Retention (NRR).\n– Discover how automation and innovation enhance the customer journey.\n– Gain insights into practical applications of packaged solutions for improved customer outcomes. \nWe look forward to seeing you there.
URL:https://practicalcsm.com/event/customer-success-from-cost-center-to-revenue-driver/
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BEGIN:VEVENT
DTSTART;TZID=UTC:20250515T170000
DTEND;TZID=UTC:20250515T180000
DTSTAMP:20260403T171833
CREATED:20250117T181729Z
LAST-MODIFIED:20250117T181946Z
UID:10000482-1747328400-1747332000@practicalcsm.com
SUMMARY:DeepTarget Customer Success Webinar Series
DESCRIPTION:Each month\, DeepTarget hosts a Customer Success Webinar filled with industry news\, helpful tips\, innovations\, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. \nEach Webinar is unique and designed with you in mind. Learn how to grow your deposits\, loans\, revenue and customer loyalty through your DeepTarget platform. \nRegister Today!
URL:https://practicalcsm.com/event/deeptarget-customer-success-webinar-series-4/
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